Customer Satisfaction Jobs in Austin, TX

Positions 65,066 Updated daily

Looking for Customer Satisfaction jobs in Austin, TX? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Austin, TX area.

Custodial Cleaner

Company: KBR

Location: Houston, TX

Posted Jun 16, 2025

Be able to clearly and effectively communicate with staff and guests. KBR Mission Technology Solutions delivers full life cycle professional and technical…

Cloud Software Engineer - All Levels

Company: Interclypse, Inc.

Location: San Antonio, TX

Posted Jun 14, 2025

Experience in software development/engineering, including requirements analysis, software development, installation, integration, evaluation, enhancement,…

Club Janitorial Attendant

Company: 24 Hour Fitness USA, LLC

Location: Irving, TX

Posted Jun 14, 2025

Regularly exposed to moving mechanical parts. Regularly exposed to moving mechanical parts. Sweeps, mops, scrubs, and vacuums floor of all areas of club,…

Usability, Human Factors Engineer, and Graphic Designer

Company: Interclypse, Inc.

Location: San Antonio, TX

Posted Jun 14, 2025

The team researches and documents user workflows, designs front end systems, creates mockups, engages with users, interacts with multiple development teams…

Environmental Services / Custodial Manager 2

Company: Sodexo

Location: Round Rock, TX

Posted Jun 14, 2025

Be responsible for driving client and patient satisfaction scores; Provide a clean and safe environment for patients, visitors and staff and works closely with…

Local Truck Driver

Company: J.B. Hunt Transport

Location: Houston, TX

Posted Jun 14, 2025

Become a Dedicated Contract Services� driver and start enjoying consistent freight and deliveries for a single customer. PTO accrues from day one.

Graphics and Web Design Coordinator (Central Office)

Company: Irving Independent School District

Location: Irving, TX

Posted Jun 16, 2025

Knowledge of current trends in the areas of graphic design, web design, social media, communication strategies and aesthetics.

Sous Chef Asian Cuisine

Company: Gate Gourmet

Location: Dallas, TX

Posted Jun 16, 2025

Associates degree in the Culinary Arts or a Culinary Arts certification preferred. Experience with menu design a plus. Bi-lingual in Spanish is a plus.

Data Scientist - All Levels

Company: Interclypse, Inc.

Location: San Antonio, TX

Posted Jun 14, 2025

Provide informed recommendations regarding competing technical solutions through awareness of the constantly shifting collections, processing, storage and…

Plumber

Company: 100% Plumbing Houston

Location: Houston, TX

Posted Jun 16, 2025

Proficient in commercial driving with a valid driver's license. Utilize hand tools and power tools to complete plumbing tasks efficiently.

Electrical Safety Manager

Company: Pfeiffer & Son, Ltd.

Location: La Porte, TX

Posted Jun 14, 2025

Develop and implement electrical safety programs to ensure compliance with local, state, and federal regulations (e.g., NFPA 70E, OSHA).

GraphMT Software Engineer

Company: Interclypse, Inc.

Location: San Antonio, TX

Posted Jun 14, 2025

Design, develop, and modify software systems using scientific analysis and mathematical models to predict and measure outcomes and consequences of design…

Frequently Asked Questions

What are the typical salary ranges for Customer Satisfaction roles by seniority?
Salaries for Customer Satisfaction roles vary significantly based on experience, location, and company size. Entry-level Customer Support Specialists typically earn between $40,000 and $60,000 annually. Mid-level positions, such as Senior Customer Service Representatives or CX Analysts, often range from $60,000 to $90,000. Senior roles like Customer Success Managers, CX Strategists, or Directors of Customer Experience can command salaries from $90,000 to over $150,000, especially in tech companies or those with complex product offerings.
What skills and certifications are essential for Customer Satisfaction professionals?
Key skills include exceptional communication (written and verbal), active listening, empathy, problem-solving, and conflict resolution. Proficiency with CRM platforms like Salesforce Service Cloud, Zendesk, HubSpot Service Hub, or Intercom is vital. For more analytical or strategic CX roles, data analysis skills and experience with tools like Tableau or Google Analytics are beneficial. Relevant certifications include the Certified Customer Experience Professional (CCXP) from the CXPA, specific CRM platform certifications, or ITIL Foundation for roles in technical support operations.
Is remote work commonly available for Customer Satisfaction roles?
Yes, remote work is highly prevalent in the Customer Satisfaction field, particularly for frontline customer support and some customer success management roles. The nature of these positions, often relying on cloud-based communication tools, CRMs, and knowledge bases, makes them well-suited for remote or hybrid models. Companies often provide comprehensive virtual onboarding and support to ensure remote teams remain connected and effective, offering flexibility for many professionals.
What are the common career progression paths within Customer Satisfaction?
Career paths often start with Customer Support Specialist roles, progressing to Senior Specialist or Team Lead. From there, individuals can advance to Manager or Director of Customer Success/Experience. Specialization is also common, leading to roles such as CX Analyst, Journey Mapper, Product Support Engineer, or Customer Advocacy Manager. Some professionals transition into related fields like Product Management, Sales Enablement, or Learning & Development, leveraging their deep understanding of customer needs and product usage.
What are the current industry trends impacting Customer Satisfaction?
Several trends are reshaping the Customer Satisfaction landscape. There's a strong push towards <em>proactive customer experience</em>, using data and AI (like sentiment analysis tools or predictive analytics) to anticipate and address customer needs before they arise. The adoption of <em>AI-powered chatbots and self-service portals</em> continues to grow, automating routine inquiries and freeing human agents for complex issues. Furthermore, an increased focus on <em>omnichannel experiences</em> ensures seamless interactions across all touchpoints, and the emphasis on demonstrating <em>Customer Experience ROI</em> drives data-driven decision-making and investment in advanced VoC (Voice of Customer) programs.

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