Customer Satisfaction Jobs in Austin, TX

Positions 65,066 Updated daily

Looking for Customer Satisfaction jobs in Austin, TX? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Austin, TX area.

Residential Electrician

Company: HomePro

Location: Carrollton, TX

Posted Jun 17, 2025

Installation, maintenance, and troubleshooting of electrical systems and components in residential areas. Familiarity with electrical systems and components.

Registered Nurse (RN) PRN 2 (Days) - Infusion Center

Company: Houston Methodist Willowbrook Hospital

Location: Houston, TX

Posted Jun 17, 2025

At Houston Methodist, the Registered Nurse (RN) PRN position is a licensed staff nurse, an experienced clinician, functions at the Competent to Proficient stage…

Project Manager - K-12 Construction (HTX)

Company: Michael Page

Location: Houston, TX

Posted Jun 17, 2025

Demonstrated ability to manage complex project schedules, budgets, and resources to ensure on-time, within-budget project delivery.

Executive Chef - The Orangery

Company: APICII Hospitality

Location: Dallas, TX

Posted Jun 16, 2025

Taste and evaluate dishes before they are served to guests, adjusting as needed. Interact with guests, gather feedback on menu items, and adjust as needed to…

Senior Accountant

Company: Bob Moore Construction, Inc.

Location: Grapevine, TX

Posted Jun 17, 2025

Ensure strict compliance with local, state, and federal financial and tax regulations. Assist in evaluating and implementing new financial systems and reporting…

Centralized Servicing Specialist - San Antonio, TX

Company: 1st Franklin Financial Corp

Location: San Antonio, TX

Posted Jun 17, 2025

Must possess a valid drivers' license and the ability to operate an automobile. Receive inbound calls and assist customers with resolving account issues related…

Senior Graphic Designer

Company: Houston Texans

Location: Houston, TX

Posted Jun 17, 2025

Bachelor’s degree from a four-year accredited college or university with a concentration in graphic design, marketing or related field preferred.

Project Manager- Construction

Company: HEI Civil

Location: Austin, TX

Posted Jun 17, 2025

Knowledge of field concepts, practices, and procedures. Manage cost/change control, including change order review, negotiation and recommendations, delay…

Commercial Insurance Client Service Manager

Company: Higginbotham

Location: Houston, TX

Posted Jun 17, 2025

Active Property and Casualty license required (company will help candidate obtain licensure if needed). Repeated use of hearing and speech to communicate on…

HVAC Maintenance Technician

Company: Clear Integrity Group LLC

Location: San Antonio, TX

Posted Jun 17, 2025

Possess and transport own tools and materials needed for job. Identify and complete repairs as needed in the areas of structural, electrical, plumbing, and…

Senior Manager, Software Engineering, Back End

Company: Capital One

Location: Plano, TX

Posted Jun 17, 2025

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding…

URGENTLY HIRING - Licensed Electrician (Residential Wireman/Journeyman) HIRING

Company: DC Electric, inc

Location: Austin, TX

Posted Jun 17, 2025

Meeting with customers and listen to their electrical needs. Licensed Electrician with solid experience in residential electrical work, both in service work and…

Frequently Asked Questions

What are the typical salary ranges for Customer Satisfaction roles by seniority?
Salaries for Customer Satisfaction roles vary significantly based on experience, location, and company size. Entry-level Customer Support Specialists typically earn between $40,000 and $60,000 annually. Mid-level positions, such as Senior Customer Service Representatives or CX Analysts, often range from $60,000 to $90,000. Senior roles like Customer Success Managers, CX Strategists, or Directors of Customer Experience can command salaries from $90,000 to over $150,000, especially in tech companies or those with complex product offerings.
What skills and certifications are essential for Customer Satisfaction professionals?
Key skills include exceptional communication (written and verbal), active listening, empathy, problem-solving, and conflict resolution. Proficiency with CRM platforms like Salesforce Service Cloud, Zendesk, HubSpot Service Hub, or Intercom is vital. For more analytical or strategic CX roles, data analysis skills and experience with tools like Tableau or Google Analytics are beneficial. Relevant certifications include the Certified Customer Experience Professional (CCXP) from the CXPA, specific CRM platform certifications, or ITIL Foundation for roles in technical support operations.
Is remote work commonly available for Customer Satisfaction roles?
Yes, remote work is highly prevalent in the Customer Satisfaction field, particularly for frontline customer support and some customer success management roles. The nature of these positions, often relying on cloud-based communication tools, CRMs, and knowledge bases, makes them well-suited for remote or hybrid models. Companies often provide comprehensive virtual onboarding and support to ensure remote teams remain connected and effective, offering flexibility for many professionals.
What are the common career progression paths within Customer Satisfaction?
Career paths often start with Customer Support Specialist roles, progressing to Senior Specialist or Team Lead. From there, individuals can advance to Manager or Director of Customer Success/Experience. Specialization is also common, leading to roles such as CX Analyst, Journey Mapper, Product Support Engineer, or Customer Advocacy Manager. Some professionals transition into related fields like Product Management, Sales Enablement, or Learning & Development, leveraging their deep understanding of customer needs and product usage.
What are the current industry trends impacting Customer Satisfaction?
Several trends are reshaping the Customer Satisfaction landscape. There's a strong push towards <em>proactive customer experience</em>, using data and AI (like sentiment analysis tools or predictive analytics) to anticipate and address customer needs before they arise. The adoption of <em>AI-powered chatbots and self-service portals</em> continues to grow, automating routine inquiries and freeing human agents for complex issues. Furthermore, an increased focus on <em>omnichannel experiences</em> ensures seamless interactions across all touchpoints, and the emphasis on demonstrating <em>Customer Experience ROI</em> drives data-driven decision-making and investment in advanced VoC (Voice of Customer) programs.

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