Customer Satisfaction Jobs in Austin, TX

Positions 65,066 Updated daily

Looking for Customer Satisfaction jobs in Austin, TX? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Austin, TX area.

SALES FLOOR ASSOCIATE

Company: Dollar Tree

Location: Dallas, TX

Posted Jun 12, 2025

Handle all sales transactions while operating assigned cash register. General math skills to allow for cash accounting. Maintains security of all cash.

GenAI Python Systems Engineer –Senior Manager

Company: PRICE WATERHOUSE COOPERS

Location: San Antonio, TX

Posted Jun 12, 2025

At PwC, our people in data and analytics engineering focus on leveraging advanced technologies and techniques to design and develop robust data solutions for…

SALES FLOOR ASSOCIATE

Company: Dollar Tree

Location: Dallas, TX

Posted Jun 12, 2025

Handle all sales transactions while operating assigned cash register. General math skills to allow for cash accounting. Maintains security of all cash.

Sales Associate

Company: Rally House

Location: Houston, TX

Posted Jun 12, 2025

Sales: Ability to generate sales, add-on and develop relationships with guest. Customer Service: Ensure that the guest remains the top priority.

CUSTOMER SERVICE REPRESENTATIVE

Company: Family Dollar

Location: Austin, TX

Posted Jun 12, 2025

Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store…

BRC Benefit Specialist- Houston, TX

Company: USI Holdings Corporation

Location: Houston, TX

Posted Jun 12, 2025

Must hold or obtain a Life and Disability insurance license within 120 days of hire date. Track and document all calls and interactions in Call Center database.

Extrusion Operator I - Blown Film

Company: Spr Packaging Llc

Location: Rockwall, TX

Posted Jun 12, 2025

Possess basic troubleshooting skills to ensure good quality products and maintain the machine at standard speed. Set up and operate extrusion lines.

SALES FLOOR ASSOCIATE

Company: Dollar Tree

Location: Austin, TX

Posted Jun 12, 2025

Handle all sales transactions while operating assigned cash register. General math skills to allow for cash accounting. Maintains security of all cash.

SALES FLOOR ASSOCIATE

Company: Dollar Tree

Location: Houston, TX

Posted Jun 12, 2025

Handle all sales transactions while operating assigned cash register. General math skills to allow for cash accounting. Maintains security of all cash.

SALES FLOOR ASSOCIATE

Company: Dollar Tree

Location: San Antonio, TX

Posted Jun 12, 2025

Handle all sales transactions while operating assigned cash register. General math skills to allow for cash accounting. Maintains security of all cash.

Software Engineering Manager

Company: General Motors

Location: Austin, TX

Posted Jun 12, 2025

Bachelor’s or master’s degree in computer science, Engineering, or related field. Collaborate with cross-functional teams to align technical solutions with…

Customer Service Representative (Bilingual)

Company: Community Choice Financial Family of Brands

Location: Austin, TX

Posted Jun 12, 2025

Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated). Company-Sponsored Life and AD&D Insurance.

Frequently Asked Questions

What are the typical salary ranges for Customer Satisfaction roles by seniority?
Salaries for Customer Satisfaction roles vary significantly based on experience, location, and company size. Entry-level Customer Support Specialists typically earn between $40,000 and $60,000 annually. Mid-level positions, such as Senior Customer Service Representatives or CX Analysts, often range from $60,000 to $90,000. Senior roles like Customer Success Managers, CX Strategists, or Directors of Customer Experience can command salaries from $90,000 to over $150,000, especially in tech companies or those with complex product offerings.
What skills and certifications are essential for Customer Satisfaction professionals?
Key skills include exceptional communication (written and verbal), active listening, empathy, problem-solving, and conflict resolution. Proficiency with CRM platforms like Salesforce Service Cloud, Zendesk, HubSpot Service Hub, or Intercom is vital. For more analytical or strategic CX roles, data analysis skills and experience with tools like Tableau or Google Analytics are beneficial. Relevant certifications include the Certified Customer Experience Professional (CCXP) from the CXPA, specific CRM platform certifications, or ITIL Foundation for roles in technical support operations.
Is remote work commonly available for Customer Satisfaction roles?
Yes, remote work is highly prevalent in the Customer Satisfaction field, particularly for frontline customer support and some customer success management roles. The nature of these positions, often relying on cloud-based communication tools, CRMs, and knowledge bases, makes them well-suited for remote or hybrid models. Companies often provide comprehensive virtual onboarding and support to ensure remote teams remain connected and effective, offering flexibility for many professionals.
What are the common career progression paths within Customer Satisfaction?
Career paths often start with Customer Support Specialist roles, progressing to Senior Specialist or Team Lead. From there, individuals can advance to Manager or Director of Customer Success/Experience. Specialization is also common, leading to roles such as CX Analyst, Journey Mapper, Product Support Engineer, or Customer Advocacy Manager. Some professionals transition into related fields like Product Management, Sales Enablement, or Learning & Development, leveraging their deep understanding of customer needs and product usage.
What are the current industry trends impacting Customer Satisfaction?
Several trends are reshaping the Customer Satisfaction landscape. There's a strong push towards <em>proactive customer experience</em>, using data and AI (like sentiment analysis tools or predictive analytics) to anticipate and address customer needs before they arise. The adoption of <em>AI-powered chatbots and self-service portals</em> continues to grow, automating routine inquiries and freeing human agents for complex issues. Furthermore, an increased focus on <em>omnichannel experiences</em> ensures seamless interactions across all touchpoints, and the emphasis on demonstrating <em>Customer Experience ROI</em> drives data-driven decision-making and investment in advanced VoC (Voice of Customer) programs.

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