Customer Satisfaction Jobs in Austin, TX

Positions 65,066 Updated daily

Looking for Customer Satisfaction jobs in Austin, TX? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Austin, TX area.

Porter

Company: Fairstead ESC LLC

Location: Houston, TX

Posted May 05, 2025

General interest in custodial and/or maintenance work and an ability to demonstrate mechanical aptitude. Walk the property daily, inspecting all areas for…

Customer Service Quality Assurance Representative

Company: Empower Pharmacy

Location: Houston, TX

Posted May 06, 2025

The Customer Service Quality Assurance (QA) Representative ensures exceptional customer experiences by assessing performance, analyzing feedback, and driving…

Project Manager (Audio Video/Security/Network) - Dallas, TX

Company: Ford Audio Video

Location: Irving, TX

Posted May 05, 2025

Hands-on experience in construction, A/V, or engineering. The employee should possess adequate manual dexterity, eyesight, and proficiency in using standard…

Exp'd Stainless Steel TIG Welder 1st Shift $20 HR

Company: Winholt Equipment

Location: Grand Prairie, TX

Posted May 05, 2025

Fitting and welding of stainless steel 18 gauge Material using a TIG welding process including fixture set up, interpretation of assembly drawings and diagrams,…

Director of Regional Operations

Company: Atlantic Pacific Companies

Location: San Antonio, TX

Posted May 05, 2025

Utilize Business Intelligence tools for financial reporting and analysis. Prepare and present clear, concise reports; communicate technical data effectively to…

(Mandarin Required)Bilingual Sales Assistant-Dallas

Company: Alipearl Dallas

Location: Dallas, TX

Posted May 05, 2025

Build and maintain customer relationships through follow-up calls, social media engagement, and networking. Basic understanding of social media platforms (e.g.,…

Software Engineer Journeyman

Company: Applied Research Solutions

Location: Lackland AFB, TX

Posted May 05, 2025

Bachelor’s Degree in Computer Science, Computer Engineering or related field, or equivalent experience. Awarded a Best Places to Work nominee since 2020, ARS…

Retail Sale Associate

Company: Korn Ferry RPO for Tempur Sealy

Location: Austin, TX

Posted May 03, 2025

During the first year of employment, your paid time off will be pro-rated based on date of hire unless otherwise dictated by state or local law.

Armed Security Guard (Experienced)

Company: Twin City Security

Location: Dallas, TX

Posted May 04, 2025

Twin City Security is seeking highly professional, licensed armed security officers (Level III or IV) to staff the front desk and conduct regular patrols at the…

HVAC Sales Technician

Company: Malek Service Company

Location: Houston, TX

Posted May 06, 2025

Must possess valid state driver’s license and clean driving record. Follow up with customers to answer questions, address concerns, and aid with scheduling…

GL Accountant

Company: FirstService Residential

Location: Austin, TX

Posted May 06, 2025

Prepares monthly cash flow forecasts. Identifies and records income and expenses by accounting periods and follows accounting schedules by preparing accruals,…

Internet Marketing Specialist

Company: ROMO DOOR SUPPLY LLC

Location: San Antonio, TX

Posted May 05, 2025

The ideal candidate will be skilled in *social media marketing, SEO, content creation*, and *AI tools* to streamline and scale campaigns.

Frequently Asked Questions

What are the typical salary ranges for Customer Satisfaction roles by seniority?
Salaries for Customer Satisfaction roles vary significantly based on experience, location, and company size. Entry-level Customer Support Specialists typically earn between $40,000 and $60,000 annually. Mid-level positions, such as Senior Customer Service Representatives or CX Analysts, often range from $60,000 to $90,000. Senior roles like Customer Success Managers, CX Strategists, or Directors of Customer Experience can command salaries from $90,000 to over $150,000, especially in tech companies or those with complex product offerings.
What skills and certifications are essential for Customer Satisfaction professionals?
Key skills include exceptional communication (written and verbal), active listening, empathy, problem-solving, and conflict resolution. Proficiency with CRM platforms like Salesforce Service Cloud, Zendesk, HubSpot Service Hub, or Intercom is vital. For more analytical or strategic CX roles, data analysis skills and experience with tools like Tableau or Google Analytics are beneficial. Relevant certifications include the Certified Customer Experience Professional (CCXP) from the CXPA, specific CRM platform certifications, or ITIL Foundation for roles in technical support operations.
Is remote work commonly available for Customer Satisfaction roles?
Yes, remote work is highly prevalent in the Customer Satisfaction field, particularly for frontline customer support and some customer success management roles. The nature of these positions, often relying on cloud-based communication tools, CRMs, and knowledge bases, makes them well-suited for remote or hybrid models. Companies often provide comprehensive virtual onboarding and support to ensure remote teams remain connected and effective, offering flexibility for many professionals.
What are the common career progression paths within Customer Satisfaction?
Career paths often start with Customer Support Specialist roles, progressing to Senior Specialist or Team Lead. From there, individuals can advance to Manager or Director of Customer Success/Experience. Specialization is also common, leading to roles such as CX Analyst, Journey Mapper, Product Support Engineer, or Customer Advocacy Manager. Some professionals transition into related fields like Product Management, Sales Enablement, or Learning & Development, leveraging their deep understanding of customer needs and product usage.
What are the current industry trends impacting Customer Satisfaction?
Several trends are reshaping the Customer Satisfaction landscape. There's a strong push towards <em>proactive customer experience</em>, using data and AI (like sentiment analysis tools or predictive analytics) to anticipate and address customer needs before they arise. The adoption of <em>AI-powered chatbots and self-service portals</em> continues to grow, automating routine inquiries and freeing human agents for complex issues. Furthermore, an increased focus on <em>omnichannel experiences</em> ensures seamless interactions across all touchpoints, and the emphasis on demonstrating <em>Customer Experience ROI</em> drives data-driven decision-making and investment in advanced VoC (Voice of Customer) programs.

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