Customer Satisfaction Jobs in Austin, TX

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Looking for Customer Satisfaction jobs in Austin, TX? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Austin, TX area.

Field Sales Associate - Roofing Solutions

Company: Confidential

Location: San Antonio, TX

Posted Mar 19, 2025

You also must be comfortable climbing ladders and walking on roofs. Year 1 top earners are racking up 80-135k a year.

Patient Account Representative - Customer Service / Call Center - Healthcare

Company: Guidehouse

Location: San Antonio, TX

Posted Mar 20, 2025

Representatives are responsible for taking in-coming and out-going calls to patients and insurance companies to resolve patient accounts.

Finish Carpenter

Company: Innovations Carpentry

Location: Dallas, TX

Posted Mar 22, 2025

Ability to read and interpret blueprints and technical drawings. Interpret blueprints, drawings, and project plans. Ensure accuracy in measurements and cuts.

CSR - Customer Service Representative

Company: Mega Furniture

Location: Austin, TX

Posted Mar 18, 2025

Interact with customers, answer phones promptly and schedule appointments. Perform clerical duties such as faxing, copying, mail distribution and filing.

Janitorial Site Supervisor- Plano, TX- 31817

Company: Harvard Maintenance, Inc

Location: Plano, TX

Posted Mar 25, 2025

Valid state driver’s license. Minimum of 2 years’ experience in the cleaning/janitorial field. Work outdoors in all changing weather condition in geographical…

Lead HVAC Installer – Year-Round Role with Consistent Pay

Company: Mint Home

Location: Dallas, TX

Posted Mar 21, 2025

Valid driver’s license with a clean driving record. Excellent communication skills — can explain technical info clearly to non-technical customers.

Customer Relations Specialist - Urbanex Austin

Company: Urbanex Pest Control

Location: Austin, TX

Posted Mar 19, 2025

Answer incoming calls with enthusiasm and professionalism. Proficiency in basic computer skills, including data entry and Microsoft Office Suite.

Sous Chef (TRO)

Company: Civitas Senior Living

Location: Austin, TX

Posted Mar 25, 2025

Kitchen Leadership: Assist in maintaining a clean, sanitized kitchen, and apply best practices in ingredient storage and management.

Retail Sales Associate

Company: Old Navy

Location: Austin, TX

Posted Mar 23, 2025

Support sales floor, fitting room, cash wrap, back of house, as required. Extensive 401(k) plan with company matching for contributions up to four percent of an…

Electrical Sales/Service

Company: John Moore Services

Location: Houston, TX

Posted Mar 18, 2025

Valid Texas driver’s license with a good driving record for at least the previous 5 years (no DIUs or DWIs). $20,000 Life Insurance at no cost to you.

Line Chef

Company: Westminster

Location: Austin, TX

Posted Mar 17, 2025

403b Retirement Savings Plan with matching contributions. Westminster has been named a Top Workplace in Austin by the Austin American Statesman for the past 11…

Customer Service Representative

Company: McKillican American

Location: Houston, TX

Posted Mar 17, 2025

The ideal candidate will have a proven ability to provide excellent customer service, develop relationships with customers on the phone, and multitask in a fast…

Frequently Asked Questions

What are the typical salary ranges for Customer Satisfaction roles by seniority?
Salaries for Customer Satisfaction roles vary significantly based on experience, location, and company size. Entry-level Customer Support Specialists typically earn between $40,000 and $60,000 annually. Mid-level positions, such as Senior Customer Service Representatives or CX Analysts, often range from $60,000 to $90,000. Senior roles like Customer Success Managers, CX Strategists, or Directors of Customer Experience can command salaries from $90,000 to over $150,000, especially in tech companies or those with complex product offerings.
What skills and certifications are essential for Customer Satisfaction professionals?
Key skills include exceptional communication (written and verbal), active listening, empathy, problem-solving, and conflict resolution. Proficiency with CRM platforms like Salesforce Service Cloud, Zendesk, HubSpot Service Hub, or Intercom is vital. For more analytical or strategic CX roles, data analysis skills and experience with tools like Tableau or Google Analytics are beneficial. Relevant certifications include the Certified Customer Experience Professional (CCXP) from the CXPA, specific CRM platform certifications, or ITIL Foundation for roles in technical support operations.
Is remote work commonly available for Customer Satisfaction roles?
Yes, remote work is highly prevalent in the Customer Satisfaction field, particularly for frontline customer support and some customer success management roles. The nature of these positions, often relying on cloud-based communication tools, CRMs, and knowledge bases, makes them well-suited for remote or hybrid models. Companies often provide comprehensive virtual onboarding and support to ensure remote teams remain connected and effective, offering flexibility for many professionals.
What are the common career progression paths within Customer Satisfaction?
Career paths often start with Customer Support Specialist roles, progressing to Senior Specialist or Team Lead. From there, individuals can advance to Manager or Director of Customer Success/Experience. Specialization is also common, leading to roles such as CX Analyst, Journey Mapper, Product Support Engineer, or Customer Advocacy Manager. Some professionals transition into related fields like Product Management, Sales Enablement, or Learning & Development, leveraging their deep understanding of customer needs and product usage.
What are the current industry trends impacting Customer Satisfaction?
Several trends are reshaping the Customer Satisfaction landscape. There's a strong push towards <em>proactive customer experience</em>, using data and AI (like sentiment analysis tools or predictive analytics) to anticipate and address customer needs before they arise. The adoption of <em>AI-powered chatbots and self-service portals</em> continues to grow, automating routine inquiries and freeing human agents for complex issues. Furthermore, an increased focus on <em>omnichannel experiences</em> ensures seamless interactions across all touchpoints, and the emphasis on demonstrating <em>Customer Experience ROI</em> drives data-driven decision-making and investment in advanced VoC (Voice of Customer) programs.

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