Customer Satisfaction Jobs in Chicago, IL

37,157 open positions · Updated daily

Looking for Customer Satisfaction jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Chicago, IL area.

Key Account Manager - Hematology - Illinois/Michigan Territory

Company: EVERSANA

Location: Chicago, IL

Posted Feb 02, 2025

EVERSANA is a global company with over 7000 employees, committed to creating and delivering next-generation commercialization services to the life sciences industry. They are proud to be certified as a Great Place to Work and prioritize improving patient lives around the world. They are seeking an experienced Oncology Key Account Manager to manage a defined geography and support the launch of Lymphir to hematology-oncology and dermatology practices in the US. The role involves managing sales revenue goals, developing KOLs, establishing professional relationships with HCPs, and maintaining expertise in patient-related services. The ideal candidate should have significant oncology sales experience, in-depth knowledge of oncology treatments, and established relationships with key stakeholders in the oncology field.

Product Manager (CX)

Company: Press Ganey

Location: Chicago, IL

Posted Feb 02, 2025

PG Forsta is a global healthcare and technology company seeking a Product Manager with 35 years of SaaS experience, preferably in healthcare. The role involves working with the Consumer Experience team to develop and grow product solutions for the healthcare consumer market. The successful candidate will facilitate product growth, understand market and client experiences, and drive product launches. They will work closely with various teams, including executives, clients, design, engineering, marketing, and sales. The company offers a competitive salary, flexible work environment, and various benefits. The expected base salary ranges from $101,000 to $120,000.

Vertical Market Manager

Company: Sika

Location: Chicago, IL

Posted Feb 02, 2025

Sika, a global leader in construction and manufacturing industries, is seeking a sales manager for their Below Grade Product line. The role involves achieving sales and profitability goals, developing a demand creation plan, and working with key stakeholders. The ideal candidate should have a Bachelor's degree or equivalent experience, strong computer skills, and functional knowledge of CRM systems. Sika offers competitive benefits, meaningful work, and a culture centered around entrepreneurship and sustainability.

Field Marketing Manager

Company: Fooda

Location: Chicago, IL

Posted Feb 02, 2025

Fooda, a company that began in 2011, revolutionized office food culture by introducing rotating popup restaurants. They now operate in 45 cities, serving over 100 million meals. Fooda is currently hiring a Field Marketing Manager for a remote position with up to 50% travel. The ideal candidate will lead multichannel marketing programs, manage event logistics, and build relationships with clients. The role requires a Bachelor's or MBA degree, at least two years of marketing experience, and proficiency in Microsoft Office Suite, social media platforms, and analytics tools. Fooda offers a competitive salary, comprehensive benefits, and a fulfilling work experience.

Principal Enterprise Risk Management, Risk Insights, Reporting, and Analytics

Company: Discover

Location: Chicago, IL

Posted Feb 02, 2025

Discover offers a bright future with meaningful work from day one. The company values individuality and encourages growth. The role involves designing, developing, and maintaining the company's Enterprise Risk Management (ERM) Policy and Framework. The ideal candidate should have a Bachelor's degree in a relevant field and 6+ years of experience in Risk Management, Financial Services, or a related field. Bonus points for a Masters degree, RIMS certification, and experience with data manipulation and analysis tools. The position offers a competitive salary and benefits package, including paid parental leave, 401k, medical, dental, and vision coverage, and more. Discover is committed to a diverse and inclusive workplace.

Microsoft 365 System Administrator

Company:

Location: Deerfield, IL

Posted Feb 03, 2025

Data Visualization Designer

Company: Press Ganey

Location: Chicago, IL

Posted Feb 02, 2025

PG Forsta is a leading experience measurement data analytics and insights provider, serving clients globally across various industries. The company empowers organizations to deliver the best experiences by turning data into insights that drive innovation and action. Their mission is to put Human Experience at the heart of organizations. The Data Visualization Designer role involves designing and enforcing common standards for data infographics and visualizations, collaborating with analysts and data scientists, and maintaining a data visualization style guide. The ideal candidate should have a Bachelor's degree in Data Visualization, Graphic Design, Data Science, Journalism, or a related field, with at least 3+ years of experience in data visualization, information design, or data journalism. They should be proficient in data visualization tools such as Tableau, Power BI, and D3.js, and have excellent communication skills.

Store Manager in Training

Company: CVS Health

Location: Champaign, IL

Posted Feb 03, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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