Customer Satisfaction Jobs in Chicago, IL

37,157 open positions · Updated daily

Looking for Customer Satisfaction jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Chicago, IL area.

Category Manager

Company:

Location: Schaumburg, IL

Posted Jan 27, 2025

Pharmacy Intern

Company: CVS Health

Location: Chicago, IL

Posted Jan 27, 2025

Technical Support Engineer ( Chicago or Boston )

Company: Press Ganey

Location: Chicago, IL

Posted Jan 27, 2025

PG Forsta is a leading experience measurement data analytics and insights provider, serving clients globally across various industries. The company's success is attributed to its talented employees and collaborative culture. The Technical Support Engineer role involves providing technical support, troubleshooting complex client issues, and assisting in the development of survey page design using HTML and CSS. The ideal candidate should possess strong communication skills, experience in programming, and a sound understanding of web-based solutions. A Bachelor's degree in Computer Science and 2-3 years of relevant experience are required.

Lead Financial Analyst

Company: Discover

Location: Chicago, IL

Posted Jan 27, 2025

Discover is offering a job opportunity for a Financial Analyst. The role involves providing financial and business analysis support, developing profitability analyses and projections, and performing competitive analyses. The company values diversity and offers a range of benefits including paid parental leave, 401k plan, and education assistance. The position requires a Bachelor's degree in Finance or related field and 2+ years of experience in Financial Services Consulting or Investment Banking.

Systems Administrator Sr

Company: BAE Systems, Inc.

Location: Chicago, IL

Posted Jan 27, 2025

BAE Systems is offering a System Administrator position with an attractive salary range of $92,290 to $156,860. The role involves providing onsite technical support, troubleshooting hardware and software issues, and implementing solutions. Superior interpersonal skills are required for daily interaction with customer management, technical, and operator personnel. The ideal candidate should have a high school degree with 8+ years of experience in client-server LAN/WAN systems, Windows system administration, and Active Directory GPO configuration. A BS degree in Information Systems or Computer Science with 4 years of related experience is preferred. BAE Systems offers comprehensive benefits including health, dental, and vision insurance, a 401k savings plan, and disability coverage. The company is dedicated to improving national security with breakthrough technology and intelligence solutions.

Regional Banker/Teller

Company: PNC

Location: St. Charles, IL

Posted Jan 27, 2025

Pharmacy Technician

Company: CVS Health

Location: Romeoville, IL

Posted Jan 27, 2025

Delivery Team Lead

Company: PepsiCo

Location: Peoria, IL

Posted Jan 27, 2025

Associate Category Manager

Company:

Location: Oak Park, IL

Posted Jan 27, 2025

(USA) Coach/Ops Mgr Trainee

Company: Walmart

Location: Marion, IL

Posted Jan 27, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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