Customer Satisfaction Jobs in Chicago, IL

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Looking for Customer Satisfaction jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Chicago, IL area.

Staff Engineer, BESS

Company: Invenergy

Location: Chicago, IL

Posted Jan 28, 2025

Invenergy is seeking a Staff Engineer to perform engineering activities for project development and assist with the technical design and evaluation of utility-scale battery storage projects. The role involves interfacing with OEMs, preparing conceptual project layouts, conducting site visits, supporting permitting efforts, managing battery array layout and design, collaborating with various teams, and providing RFP support. The ideal candidate should have a BS in Electrical, Chemical, or Mechanical Engineering, 0-3 years of professional experience, and eligibility to work in the US. Preferred skills include experience in the renewable energy industry, proficiency in Microsoft Office, multitasking abilities, excellent communication skills, and interest in renewable energy. The base pay range is $70,000 - $90,000 USD annually with a 15% bonus potential.

Platform DevSecOps Engineer Intern (Summer 2025)

Company: Vail Systems, Inc.

Location: Chicago, IL

Posted Jan 28, 2025

The job posting is for a Platform DevSecOps Engineer Intern position at Vail, a company specializing in voice interactions. The role involves designing and implementing security solutions for Kubernetes and containerized environments, using tools like Kubernetes, Docker, Jenkins, GitLab, and security frameworks. The intern will develop automation scripts, collaborate with team members, create security metrics dashboards, test and implement Kubernetes security policies, and develop documentation for secure practices. The ideal candidate is a junior or senior-level student pursuing a degree in Computer Science, Cybersecurity, Software Engineering, or a related field, with foundational understanding of Secure Software Development Lifecycle, secure coding principles, and DevOps principles. Proficiency in scripting languages like Python or Bash is required, with experience in compiled languages like Go being a plus. Excellent communication skills and curiosity about modern security practices are also desired.

IT Support Specialist

Company: Tempus AI

Location: Chicago, IL

Posted Jan 27, 2025

Tempus, a company specializing in cancer genomics, is seeking a Helpdesk Technician to provide secure and private cancer care technology support. The role involves end-user support, troubleshooting, account management, device setup, knowledge base documentation, and collaboration. The ideal candidate should have an associates degree in IT or related field, 12+ years of IT troubleshooting experience, and strong problem-solving and customer service skills. Tempus offers a competitive salary range of $50,000-$70,000 USD and a full range of benefits. The company is an equal opportunity employer and does not discriminate based on various factors.

Pharma Field Sales - Diabetes Care Specialist - Chicago Heights Illinois

Company: Novo Nordisk

Location: Chicago, IL

Posted Jan 28, 2025

The Diabetes Sales Team at Novo Nordisk is responsible for leading US sales efforts for their robust cardiometabolic product portfolio, which includes world-class therapies for diabetes, obesity, and cardiovascular event reduction. Team members have frontline exposure to portfolio vision, business strategies, and market insights. They drive the NNI portfolio strategy in collaboration with the marketing team, ensuring the latest therapies reach those in need. Novo Nordisk is the global leader in diabetes care and a major player in defeating other chronic conditions. The position involves achieving sales goals by implementing marketing and sales strategies to effectively sell and promote Novo Nordisk's product portfolio to healthcare professionals and office staff. Essential functions include understanding local payer markets, territory customer groups, and developing territory business plans. The role requires a self-starter with leadership aptitude, a solid understanding of diabetes, and the ability to communicate technical product information.

Client Partner - TMT

Company: Blend360

Location: Chicago, IL

Posted Jan 27, 2025

BLEND360 is a forward-thinking data, digital marketing, and AI solutions company seeking a Client Account Partner with at least 10 years of experience in client management or business development. The role involves leading account strategy, growth execution, and overarching P&L. The Client Account Partner will identify new business opportunities, negotiate pricing, manage the pipeline, ensure client satisfaction, and facilitate the right Blend360 talent to client decision-makers. The ideal candidate should have a proven track record, be proactive, passionate about impacting clients' results through data analytics and technology, and possess strong leadership, presentation, and organizational skills.

Partner Engagement Intern

Company: iManage

Location: Chicago, IL

Posted Jan 28, 2025

iManage offers a paid internship program for students to gain hands-on experience in a dynamic technology company. The program, based in Chicago, runs from June 2nd to August 8th and includes project-based activities, team building, and social events. Interns will support the iManage Cloud Customer Lifecycle, assist with tool rollouts, develop playbooks, test workflows, rebrand content, and support Salesforce CRM. iManage values diverse candidates with a growth mindset, prioritizing communication skills and flexibility. The company is dedicated to making knowledge work and innovating to solve complex professional challenges.

FCM Operations Support Associate

Company: Marex Spectron International

Location: Chicago, IL

Posted Jan 28, 2025

Marex is a global financial services platform offering comprehensive services in energy commodities and financial markets. The company provides market making, clearing, hedging, and investment solutions, with a major franchise in various commodity products. With over 35 offices worldwide and 2300 employees, Marex offers access to major commodity markets and serves a broad range of clients. The FCM Operations Support role involves daily operations, reconciliations, deliveries, regulatory reporting, and option expirations. The role requires a minimum of 5-10 years of experience in futures and options, strong understanding of reconciliation, position maintenance, and regulatory reporting, and excellent communication skills. The company values respect, integrity, collaboration, and adaptability.

Manager Digital Project

Company: Caterpillar

Location: Peoria, IL

Posted Jan 28, 2025

Caterpillar Inc. is seeking a project manager for its Integrated Procurement (IP) platform, the largest ecommerce platform of the company. The role involves overseeing project activities, developing contingency plans, managing a global team, and ensuring adherence to quality standards. The ideal candidate should have strong Excel skills, experience with MS Project, multitasking abilities, technical aptitude, and excellent communication skills. Caterpillar offers a flexible hybrid work environment, competitive compensation, and benefits, including a 401k savings plan, health savings account, and tuition reimbursement. The job description is intended as a general guide and may be subject to change based on organizational needs.

FCM Clearing Operations Support Analyst

Company: Marex Spectron International

Location: Chicago, IL

Posted Jan 28, 2025

Marex is a global financial services platform offering essential liquidity market access and infrastructure services to clients in energy commodities and financial markets. The Group provides comprehensive coverage across four core services: Market Making, Clearing, Hedging, and Investment Solutions, and Agency and Execution. With a major franchise in many major metals, energy, and agricultural products, Marex executed around 50 million trades and cleared 205 million contracts in 2022. The FCM Operations Support Analyst role involves daily and monthly deliveries, reconciliations, position transfers, regulatory reporting, and option expirations. The role requires understanding of listed futures and options, knowledge of reconciliation and accounting practices, and basic Microsoft Excel skills. The company values respect, integrity, collaboration, and adaptability, and is committed to eliminating unlawful or unfair discrimination.

IT Analyst - Applications

Company: Caterpillar

Location: Peoria, IL

Posted Jan 28, 2025

Caterpillar Inc. is seeking a professional with expertise in agile development, data analytics, and ETL processes. The role involves analyzing customer requirements, discerning data accuracies, researching and documenting data specifications, and understanding software development and web technologies. The successful candidate will work with systems integration, database design, and cloud computing. Caterpillar offers a comprehensive total rewards package, including medical, dental, vision coverage, 401k, and potential annual bonuses. The primary locations for this position are East Peoria, IL, Nashville, TN, and Dallas, TX.

Client Experience Specialist

Company: Renata’s Organic Skincare

Location: Park Ridge, IL

Posted Jan 27, 2025

*Transactional Accuracy:* Process cash and credit transactions following established protocols. *Uphold Standards:* Ensure that all areas, including waiting and…

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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