Customer Satisfaction Jobs in Chicago, IL

37,157 open positions · Updated daily

Looking for Customer Satisfaction jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Chicago, IL area.

Shift Supervisor Trainee

Company: CVS Health

Location: Buffalo Grove, IL

Posted Jan 27, 2025

eCommerce Senior Manager

Company:

Location: Gurnee, IL

Posted Jan 27, 2025

Product Manager - Pangea (Hybrid)

Company: Enova

Location: Chicago, IL

Posted Jan 27, 2025

Application Engineer (AbInitio)

Company: Discover

Location: Chicago, IL

Posted Jan 26, 2025

Discover is offering a job opportunity for an Engineer to join the Business Technology Finance Corporate Services Team. The role involves providing technical design and development leadership for applications that build ETL pipelines for transforming, aggregating, and loading financial data into warehouses for downstream reporting. The successful candidate will be involved in developing AbInitio ETL ExtractTransformLead applications, developing and maintaining data-driven solutions, and ensuring proper data governance policies are followed. The role requires excellent communication skills, the ability to understand business vision and translate it into technical artifacts, and oversight on design and implementation of products. The ideal candidate will have a Bachelor's degree in Computer Science, Engineering, Informatics, Information Security, Information Technology, or a related field, and 3+ years of Information Technology Software Engineering or related experience. Knowledge of Amazon Web Services, Data Warehouse technology, and query languages for relational databases is a plus. Discover offers a competitive total compensation package, including benefits such as Paid Parental Leave, Paid Time Off, 401k Plan, Medical Dental Vision and Health Savings Account, STD Life LTD and AD&D, Recognition Program, Education Assistance, Commuter Benefits, Family Support Programs, and Employee Stock Purchase Plan.

70003-Engagement Coor

Company: The TJX Companies, Inc.

Location: Springfield, IL

Posted Jan 27, 2025

Merchandise Associate

Company: The TJX Companies, Inc.

Location: Bourbonnais, IL

Posted Jan 27, 2025

Creative Project Manager

Company:

Location: Rolling Meadows, IL

Posted Jan 27, 2025

Application Engineer(Splunk/Machine Learning)

Company: Discover

Location: Chicago, IL

Posted Jan 26, 2025

Discover offers a bright future with meaningful work from day one. The company values individuality and encourages growth. The role involves overseeing product design and implementation, analyzing and deploying new features, mentoring junior engineers, and contributing to technology communities. The position requires a Bachelor's degree in a relevant field, 3+ years of experience, and a technical proficiency rating of Competent on the Dreyfus Engineering scale. The base pay ranges from $89,000 to $150,200, with additional incentives. Discover is committed to diversity and inclusion, and offers a range of benefits.

Store Associate

Company: CVS Health

Location: Joliet, IL

Posted Jan 27, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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