Customer Satisfaction Jobs in Chicago, IL

37,157 open positions · Updated daily

Looking for Customer Satisfaction jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Chicago, IL area.

Application Architect

Company: Reply

Location: Chicago, IL

Posted Jan 26, 2025

Valorem Reply, an award-winning digital transformation firm, is seeking an Application Architect with extensive experience in designing service-oriented architectures, cloud providers like Azure, and database systems. The role involves leading and managing enterprise and midmarket projects, designing solution architecture, and ensuring all team members follow established processes. The company offers a fun and engaging work environment with opportunities for learning new skills and technologies. The base compensation range is between $130,000 and $180,000 plus benefits.

Pharmacy Intern

Company: CVS Health

Location: Gurnee, IL

Posted Jan 25, 2025

Program Manager

Company: Supernova Technology

Location: Chicago, IL

Posted Jan 25, 2025

Supernova Technology, founded in 2014, offers a cloud-based, customizable software solution for securities-based lending. The company partners with major financial institutions to democratize access to securities-based lending. The Program Management Team plays a crucial role in the company's success, managing client onboarding and project implementation. The ideal candidate for the Program Manager position should have a Bachelor's degree, extensive project management experience, and a background in financial services. Supernova fosters a culture of collaboration, continuous learning, and growth, offering a robust benefits package to support employee wellbeing.

Principal Business Data Steward (Marketing and Analytics Tag Governance and Monitoring)

Company: Discover

Location: Chicago, IL

Posted Jan 26, 2025

Discover is seeking a Business Data Steward to join their Data Governance product team. The role involves understanding web analytics and third-party tags data needs, establishing and enforcing data quality and compliance standards, and partnering with various teams to ensure data collection and sharing comply with laws and regulations. The ideal candidate should have a Bachelor's degree in a relevant field, 8+ years of data management experience, and expertise in data management concepts. Bonus points for experience in information management, data analysis, privacy compliance, and data integration. The position offers a competitive salary and benefits package, and Discover is committed to a diverse and inclusive workplace.

Senior Product Manager, McDelivery Logistics Integrations

Company: McDonald’s Global Technology

Location: Chicago, IL

Posted Jan 25, 2025

McDonald's is seeking a Senior Product Manager for McDelivery Logistics Integrations. The role involves overseeing the creation and management of delivery APIs, developing a new logistics platform for all types of delivery partners, and working with cross-functional teams to define and implement a robust integrated delivery logistics strategy. The ideal candidate should have a Bachelor's degree in business, marketing, computer science, or equivalent, and 6+ years of experience in product management in a software development environment. The role offers a competitive salary range of $149,260 - $190,310 per year, along with benefits such as health and welfare, a 401k plan, educational assistance, flexible work arrangements, and more. McDonald's is an equal opportunity employer committed to diversity and inclusion.

Technical Program Manager

Company: Reply

Location: Chicago, IL

Posted Jan 26, 2025

Valorem Reply is a renowned digital transformation firm specializing in data-driven enterprise IT modernization, customer experience, product transformation, and digital workplace solutions. They leverage Microsoft technologies for hyperscale and agile delivery of unique digital business services, strategic business models, and design-led user experiences. As a technical program manager, you would be a strategic consultant, leading long-term programs with multiple work lanes to deliver on business outcomes. The role requires a Bachelor's degree in a relevant field, 5 years of technical project management experience, 2 years of program management experience, 3 years in the professional services industry, and 3 years of engineering experience using modern technologies within the Microsoft ecosystem. The base compensation range is between $130,000 and $160,000 plus benefits. Reply is an equal opportunity employer committed to providing equal opportunity regardless of various factors.

Senior Brand Manager - Philadelphia Cream Cheese

Company: Kraft Heinz

Location: Chicago, IL

Posted Jan 25, 2025

The Kraft Heinz Company is seeking a Senior Brand Manager for Philadelphia Cream Cheese. The role involves executing and delivering brand strategy, leading cross-functional teams, and driving revenue and profit. The ideal candidate should have 6+ years of marketing experience, a strategic mindset, and strong communication skills. The company offers competitive compensation, benefits, and a focus on employee wellbeing.

Regional Marketer, Migraine (Midwest Region)

Company: Axsome Therapeutics, Inc.

Location: Chicago, IL

Posted Jan 26, 2025

Axsome Therapeutics Inc is hiring a Regional Marketer for the Midwest Region. The role involves KOL engagement, brand strategy support, and speaker bureau management. The ideal candidate should have a Bachelor's degree, 8+ years of pharmaceutical industry experience, and expertise in thought leader engagement, ad boards, and speakers bureau. The position requires 50-75% travel and offers a competitive salary package.

Cook

Company: Aramark

Location: Chicago, IL

Posted Jan 25, 2025

Accounting Manager

Company: Discover

Location: Chicago, IL

Posted Jan 26, 2025

Discover offers a bright future with meaningful work from day one. The company values individuality and encourages growth. The role involves advising finance business partners on risk management, developing new controls, and resolving issues. The ideal candidate has a degree in Accounting, Finance, or related fields with 6+ years of experience. Bonus points for a Masters degree and 8+ years of experience. The position offers a competitive salary and benefits package.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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