Customer Satisfaction Jobs in Chicago, IL

37,161 open positions · Updated daily

Looking for Customer Satisfaction jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Chicago, IL area.

AP Analyst

Company: Pactiv

Location: Lake Bluff, IL

Posted Jan 24, 2025

Inside Sales Representative - Work From Home (Illinois)

Company: HomeAdvisor

Location: Peoria, IL

Posted Jan 24, 2025

HomeAdvisor, a top workplace, offers homeowners tools for home improvement projects and helps service professionals grow their businesses. The company provides online advertising and lead generation. HomeAdvisor Sales offers a supportive team environment with incentives like team outings and competitions. The Inside Sales Representative role involves cold calling, selling HomeAdvisor as a marketing solution, and meeting sales targets. The role offers personalized coaching, management training, and opportunities for career growth. Must-haves include a high school diploma, sales experience, and ability to work remotely with provided equipment.

Call Center Representative

Company: Addison Group

Location: Chicago, IL

Posted Jan 24, 2025

The job posting is for a Call Center Representative position in Woodridge, IL, offering a compensation of $15-18/Hr. The role involves providing customer service, resolving issues, maintaining customer profiles, and making records of interactions. The job requires 1+ years of experience in retail, serving, or customer service/call center. Addison Group is highlighted for its benefits including high salaries, insurance, 401K, bonuses, potential permanent employment, direct connections with hiring managers, multiple employment options, and professional development support.

Prepared Meals and Rotisserie Chicken Associate

Company: Walmart

Location: O'Fallon, IL

Posted Jan 24, 2025

The job posting is for a prepared meal and rotisserie chicken associate at Sam's Club. The role involves preparing fresh food items daily, maintaining cleanliness, and ensuring high-quality products. The associate will also handle member satisfaction, adapt to changes, and use digital tools to drive sales. The position offers competitive pay, benefits including health, financial, and time-off benefits, and opportunities for career growth through education programs.

Project Manager in Procurement & Supply Chain Management, INVERTO

Company: Boston Consulting Group (BCG)

Location: Chicago, IL

Posted Jan 24, 2025

Boston Consulting Group (BCG) is seeking a Project Manager with 4+ years of experience in procurement and/or supply chain management. The role involves developing and implementing strategies to optimize strategic procurement processes and supply chain management. The successful candidate will work in multidisciplinary teams, conduct workshops, negotiations, and presentations, and ensure team development. BCG offers a comprehensive benefits package including zero dollar health insurance premiums, low copays, dental and vision coverage, gym reimbursement, retirement fund contributions, paid parental leave, and generous vacation time. The role is based in Chicago with moderate travel required.

Produce Associate

Company: Walmart

Location: Champaign, IL

Posted Jan 24, 2025

This job posting is for a produce team member at Sam's Club. The role involves ensuring the availability, cleanliness, and freshness of produce, prioritizing member satisfaction, and providing excellent customer service. The ideal candidate should have experience with produce, be comfortable with change, and possess strong communication skills. Key responsibilities include maintaining a positive attitude, providing exceptional customer service, stocking merchandise, and maintaining inventory. The position offers competitive pay, performance-based bonuses, and a range of benefits including health, financial, and time-off benefits. The hourly wage range is $16.00 to $23.00.

Produce Associate

Company: Walmart

Location: Crystal Lake, IL

Posted Jan 24, 2025

This job posting is for a produce team member at Sam's Club. The role involves ensuring the availability, cleanliness, and freshness of produce, prioritizing member satisfaction, and providing excellent customer service. The ideal candidate should have experience with produce, be comfortable with change, and possess strong communication skills. Key responsibilities include maintaining a positive attitude, providing exceptional customer service, stocking merchandise, and maintaining inventory. The role also involves leveraging digital tools to drive sales and improve the shopping experience. Sam's Club offers competitive pay, performance-based bonuses, and a range of benefits including health, financial, and time-off benefits.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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