Customer Satisfaction Jobs in Chicago, IL

37,164 open positions · Updated daily

Looking for Customer Satisfaction jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Chicago, IL area.

Principal Consultant in Procurement & Supply Chain Management, INVERTO

Company: Boston Consulting Group (BCG)

Location: Chicago, IL

Posted Jan 24, 2025

Boston Consulting Group (BCG) is seeking a Principal Consultant in Procurement and Supply Chain Management for their INVERTO practice. The role involves developing and implementing strategies to optimize strategic procurement processes and supply chain management. The ideal candidate will have 7+ years of professional experience in procurement and/or supply chain management, preferably in consulting. They should possess strong communication and analytical skills, a results-oriented mindset, and business-fluent English. The role offers comprehensive project management, strategic customer management, and the opportunity to work on a broad range of challenges across various industries. BCG provides a competitive compensation package, including a base salary of $218,000, potential performance bonuses, and a robust benefits package.

National Mako Specialist - Home Base Southwest

Company: Stryker

Location: Chicago, IL

Posted Jan 24, 2025

Stryker, a global leader in medical technologies, is seeking detail-oriented, problem-solving professionals to join their team. The role involves working with sales reps, managing Mako cases, and handling overnight travel. Required qualifications include a 4-year degree, relevant certifications, and at least 1 year of experience. Stryker offers a collaborative culture, quality products, and comprehensive benefits. The company is committed to making healthcare better and impacts over 130 million patients annually.

Maintenance Custodian Associate

Company: Walmart

Location: Decatur, IL

Posted Jan 24, 2025

Sam's Club is seeking a Maintenance Associate to ensure a clean, safe, and positive environment for members and associates. The role involves maintaining parking lots, clean restrooms, and floors, adapting to fast-paced environments, and prioritizing member satisfaction. The job also includes conducting safety sweeps, cleaning all areas, and maintaining chemical supplies. Competitive pay, bonuses, and extensive benefits are offered, including health, financial, and time-off benefits. The hourly wage range is $16.00 to $23.00.

Dishwasher

Company: Cracker Barrel

Location: O'Fallon, IL

Posted Jan 24, 2025

The job posting for a Dishwasher and Kitchen Team Member at Cracker Barrel Old Country Store in Caseyville, IL, emphasizes a positive work environment. The role involves working closely with both kitchen and dining room teams to ensure guest satisfaction. Responsibilities include stocking the kitchen, maintaining cleanliness, and handling food items. The company values its employees, offering a culture of belonging, top-notch training, diverse career paths, and competitive pay and benefits. Cracker Barrel is committed to diversity, equity, and inclusion, and explicitly states that racism has no place in their workplace.

Financial Services Sales Architect

Company: Accenture

Location: Chicago, IL

Posted Jan 24, 2025

Accenture, a global professional services company, is seeking a Financial Services Sales Architect for a remote position. The role involves delivering breakthrough business outcomes for clients by harnessing talent, data, and intelligence to revolutionize their operating models. Key responsibilities include managing technology teams, developing solution designs, and presenting solutions to clients and internal stakeholders. Required proficiencies include familiarity with BPS technology solutions, understanding of Financial Services, and experience with enterprise applications. Preferred qualifications include a degree in a related field, Financial Performance & Analysis advisory experience, and IT Security experience.

Prepared Meals and Rotisserie Chicken Associate

Company: Walmart

Location: Addison, IL

Posted Jan 24, 2025

The job posting is for a prepared meal and rotisserie chicken associate at Sam's Club. The role involves preparing fresh food items daily, maintaining cleanliness, and ensuring high-quality products. The associate will also handle member satisfaction, adapt to changes, and use digital tools to drive sales. The position offers competitive pay, benefits including health, financial, and time-off benefits, and opportunities for career growth through education programs.

Merchandise and Stocking Associate

Company: Walmart

Location: Evanston, IL

Posted Jan 24, 2025

WEB / Senior PHP Developer

Company: Addison Group

Location: Chicago, IL

Posted Jan 24, 2025

The Senior WordPress PHP Developer role involves enhancing website infrastructure, creating new pages and features, improving existing code, and ensuring responsive design across mobile and desktop. The candidate will lead web development for new digital projects, be proficient in WordPress, CSS, JavaScript, PHP, and custom themes, and have a strong drive to own website development. The ideal candidate should be experienced, knowledgeable in SEO, and capable of working independently in a fast-paced environment.

Freezer, Cooler and Deli Stocker Associate

Company: Walmart

Location: Decatur, IL

Posted Jan 24, 2025

Sam's Club is seeking a freezer, cooler, and deli stocker. The role involves stocking shelves, maintaining cleanliness, ensuring product quality, and providing excellent customer service. The successful candidate will prioritize member satisfaction, be a problem solver, and adapt well to changes. Benefits include competitive pay, health benefits, 401(k), and various other perks. The hourly wage range is $16.00 to $23.00.

Associate/Senior Product Manager/Product Owner (Salesforce) - BCG X

Company: Boston Consulting Group (BCG)

Location: Chicago, IL

Posted Jan 24, 2025

Boston Consulting Group (BCG) is seeking an experienced Product Owner for their Marketing, Sales & Pricing Practice. The ideal candidate will have 2-6 years of professional experience in industry, consulting, or function, with a strong background in strategy and planning, and hands-on experience with Salesforce and other GTM tools. The role involves leading roadmap creation, strategy, execution, and optimization for clients around digital transformation with SFDC as a platform. The candidate will be responsible for defining, executing, analyzing, and optimizing sophisticated Salesforce technical use cases, and collaborating with leadership to drive execution and implementation of identified use cases and roadmap. BCG offers a comprehensive benefits package, including zero dollar ($0) health insurance premiums, low copays, dental and vision coverage, gym membership reimbursement, and generous paid time off.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

Related Pages