Customer Satisfaction Jobs in Chicago, IL

37,164 open positions · Updated daily

Looking for Customer Satisfaction jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Chicago, IL area.

RETAIL SALES ASSOCIATE

Company:

Location: Rockford, IL

Posted Jan 23, 2025

Ashley HomeStore is currently hiring Retail Sales Associates. The role involves selling furniture, mattresses, and home decor through excellent customer service. No prior sales experience is necessary, but it's a plus. Top writers can earn over $100,000. The compensation is based on written sales commission with a guaranteed hourly wage, potentially earning up to $100,000 or more. Benefits include generous paid time off, medical, dental, vision, and retirement benefits, and employee purchase discounts. Key responsibilities include assisting customers, demonstrating closing skills, and maintaining a clean working environment. Required skills include basic computer skills, strong communication, and organizational skills.

Roadside Assistance Technician / Tow Driver

Company: The Auto Club Group

Location: Evergreen Park, IL

Posted Jan 23, 2025

The AAA The Auto Club Group is currently hiring for a full-time Roadside Assistance Technician position. This role involves providing peace of mind to members by assisting with vehicle problems and ensuring they are safely back on the road. Key responsibilities include operating service trucks and equipment, utilizing GPS for location services, and offering excellent customer service. The company offers competitive pay, sign-on bonuses, shift premiums, comprehensive benefits, and opportunities for professional development. Required qualifications include a high school diploma, valid driver's license, ability to lift up to 75 pounds, and passing pre-employment checks. Preferred qualifications include prior vehicle servicing experience and tow truck operation.

Transportation Security Officer

Company:

Location: DeKalb, IL

Posted Jan 23, 2025

Principal Product Owner - Home Loans

Company: Discover

Location: Riverwoods, IL

Posted Jan 23, 2025

Security Officer - Bedford Area

Company:

Location: Hickory Hills, IL

Posted Jan 23, 2025

Securitas is offering a Security Officer position in Bedford Park, IL with a competitive hourly rate of $17.60. The role involves providing excellent customer service, maintaining a safe and secure environment, and adhering to the company's core values of Integrity, Vigilance, and Helpfulness. The ideal candidate should be at least 21 years old, have a high school diploma or GED, and possess professional communication skills. Benefits include medical, dental, vision, life, AD&D, disability insurance, 401K options, paid time off, employee referral program, telemedicine, discounts on various services, free uniforms, and paid training. The position requires reliable transportation as the site is not accessible by public transportation.

Part Time Security Officer

Company:

Location: Rockford, IL

Posted Jan 23, 2025

Senior Sox Auditor

Company: Discover

Location: Riverwoods, IL

Posted Jan 23, 2025

Brand Manager- Hitachi Vantara

Company: CDW

Location: Chicago, IL

Posted Jan 23, 2025

CDW, a Fortune 200 leader, invites IT professionals to join and have a significant impact on their career. The Brand Manager role involves driving revenue, profitability, and awareness for partner brands, engaging with senior management, and developing go-to-market strategies. Key responsibilities include understanding partner organizational structures, communicating financial conditions, and maximizing overall profitability. The ideal candidate should have excellent communication skills, financial acumen, and relevant sales/marketing experience.

Rehab Nursing Tech I - C. N. A.

Company:

Location: Hoffman Estates, IL

Posted Jan 23, 2025

Field Sales Representative - Hiring Now

Company:

Location: Orland Park, IL

Posted Jan 23, 2025

Outside Sales Rep (No Sales Experience Required)

Company:

Location: Sheffield, IL

Posted Jan 23, 2025

The text describes a sales career opportunity with Platinum, a robust company that supports its salespeople with marketing, recruiting, customer service, and technology. Successful salespeople receive superior support and have the potential to earn $75,000-$100,000+ annually. The role involves traveling to meet with farmers and small business owners, receiving training in Platinum's reliable 10-step sales system, and identifying highly qualified leads. The company's team-based structure encourages motivation, accountability, and increased sales, with additional benefits like annual renewal income potential, generous bonuses, and luxury travel incentives.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

Related Pages