Customer Satisfaction Jobs in Multiple Locations

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Looking for Customer Satisfaction jobs in Multiple Locations? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Multiple Locations area.

Test Administrator

Company: Department of the Army - U.S. Military Entrance Processing Command

Location: Multiple Locations

Posted Jun 18, 2024

This position involves administering ASVAB Enlistment Tests at MEPS or remote sites to determine military service enlistment qualifications. It's intermittent, with no guaranteed hours, and ineligible for benefits. The role requires a valid driver's license, ability to lift up to 30 lbs, and 100% travel for testing. Qualifications include general experience, education, or a combination. The position is subject to a suitability determination and background investigation.

Test Administrator

Company: Department of the Army - U.S. Military Entrance Processing Command

Location: Multiple Locations

Posted Jun 18, 2024

This job involves administering ASVAB Enlistment Tests at MEPS or remote sites to determine military service enlistment qualifications. The role is intermittent, with no guaranteed hours, and does not offer benefits. The position requires a valid driver's license, ability to lift up to 30 lbs., and 100% travel for testing. Qualifications include general experience, education, or a combination of both. The role is subject to a suitability determination and a one-year trial period. Federal benefits are available.

IT SPECIALIST (APPSW)

Company: Department of the Navy - Naval Facilities Engineering Systems Command

Location: Multiple Locations

Posted Jun 18, 2024

This is a public notice flyer for anticipated vacancies. Interested applicants must follow the 'How to Apply' section. Requirements include US citizenship, federal employment suitability, direct deposit, E-Verify, and Selective Service registration for males. The position is a bargaining unit position covered under DAWIA, requiring training and a government credit card. Travel to CONUS and OCONUS may be required. Qualifications include experience in attention to detail, customer service, oral communication, and problem-solving. For GS-5, one year of specialized experience is needed. For GS-7, one year of specialized experience at GS-05 level is required. Education can be substituted for experience under certain conditions. This position is covered by the Department of Defense Priority Placement Program. A relocation incentive may be authorized.

Contact Representative (Customer Service Representative) Direct Hire

Company: Other Agencies and Independent Organizations - Social Security Administration

Location: Multiple Locations

Posted Jun 18, 2024

The text announces job openings under Direct Hire Authority (DHA) for U.S. citizens, open to all. Selections will be processed as new appointments to the civil service. Current civil service employees will also be given new appointments. Veterans Preference and the 'Rule of Three' do not apply. Telework may be available, but this is not a virtual position. The job requires U.S. citizenship, Selective Service Registration (if applicable), fingerprinting, background investigation, and a 1-year probationary period. Relocation expenses are not paid. Qualifications include specific experience or education based on the GS level. Part-time work is prorated in crediting experience. A Competency Assessment Interview Process (CAIP) interview is required to demonstrate public dealing aptitude. The position is located in Philadelphia or Baltimore Tele-Service Centers and offers career advancement up to GS-8. It's a bargaining unit position represented by the American Federation of Government Employees. Applications will be kept on file for up to 6 months.

Contact Representative (Customer Service Representative) (Bilingual Spanish) - Direct Hire

Company: Other Agencies and Independent Organizations - Social Security Administration

Location: Multiple Locations

Posted Jun 18, 2024

The text announces job openings under a Direct Hire Authority (DHA) for U.S. citizens, open to all. The positions involve working in a call center environment, providing customer service on SSA's National 800 number. The roles are located in Chicago, Detroit, and Cincinnati. Telework may be available, but this is not a virtual position. The positions offer a career ladder with annual promotion opportunities up to GS-8. Benefits include a comprehensive package designed to make a federal career rewarding. Selective Service registration is required for male applicants born after December 31, 1959.

Test Administrator

Company: Department of the Army - U.S. Military Entrance Processing Command

Location: Multiple Locations

Posted Jun 18, 2024

This position involves administering ASVAB Enlistment Tests at MEPS or remote sites to determine military service enlistment qualifications. It's intermittent, with no guaranteed hours, and ineligible for benefits. The role requires a valid driver's license, ability to lift up to 30 lbs, and 100% travel for testing. Qualifications include general experience, education, or a combination. The position is subject to a suitability determination and background investigation.

Test Administrator

Company: Department of the Army - U.S. Military Entrance Processing Command

Location: Multiple Locations

Posted Jun 18, 2024

This position involves administering ASVAB Enlistment Tests at MEPS or remote sites, determining military service enlistment qualifications. It's temporary, intermittent, and requires 100% travel for testing. A valid driver's license and ability to lift up to 30 lbs. are necessary. No guaranteed work hours, no benefits for intermittent employees. Qualifications include general experience or education, evaluated on computer literacy, customer service, integrity, and speaking skills.

Contact Representative (Customer Service Representative) - Direct Hire

Company: Other Agencies and Independent Organizations - Social Security Administration

Location: Multiple Locations

Posted Jun 18, 2024

The text announces job positions available through Direct Hire Authority (DHA) for U.S. citizens. The positions are open to all, and selections will be processed as new appointments to the civil service. Current civil service employees will also receive new appointments. Veterans Preference and the 'Rule of Three' do not apply. Telework may be available, but this is not a virtual position. The roles involve customer service in a call center environment, with opportunities for annual promotion up to GS-8. Benefits include a comprehensive package, and the positions are represented by the American Federation of Government Employees. Selective Service registration is required for male applicants born after December 31, 1959.

IT SPECIALIST (APPSW)

Company: Department of the Navy - Naval Facilities Engineering Systems Command

Location: Multiple Locations

Posted Jun 18, 2024

This is a public notice flyer for anticipated vacancies in a federal agency. Interested applicants must follow specific application instructions, as applications will not be accepted through the flyer. The notice outlines various requirements for employment, including US citizenship, federal employment suitability, direct deposit, E-Verify, Selective Service registration, security clearance, driver's license, travel capabilities, and specific IT-related experience and qualifications. The position is designated as a Cyber IT/Cybersecurity Workforce position, requiring certain credentials within 12 months of appointment. The role is a bargaining unit position, and qualifications can be met through education or experience. The position is covered by the Department of Defense Priority Placement Program, with pay ranges varying based on location. Several vacancies may be filled, and a tentative offer of employment may be rescinded if pre-employment requirements are not met.

Information Technology Specialist (Data Management) - Direct-Hire (6-Month Register)

Company: Department of the Treasury - Internal Revenue Service

Location: Multiple Locations

Posted Jun 18, 2024

This announcement details positions being filled using Direct Hire Authority (DHA). The roles are eligible for telework, but employees must meet certain requirements. U.S. citizenship is mandatory, and applicants must undergo a background investigation, including a fingerprint check. A Declaration for Federal Employment and Personal Identity Verification (PIV) process are also required. The position does not require federal experience, but candidates must have IT-related experience demonstrating attention to detail, customer service, oral communication, and problem-solving skills. Specialized experience is required for GS-7 and above, with varying educational requirements for GS-9, GS-11, GS-12, GS-13, and GS-15 levels.

Contact Representative (Customer Service Representative) (BLNGL) Direct Hire

Company: Other Agencies and Independent Organizations - Social Security Administration

Location: Multiple Locations

Posted Jun 18, 2024

The text describes a job announcement for a Customer Service Representative position at the Social Security Administration. The positions are being filled using Direct Hire Authority, open to all U.S. citizens. Current civil service employees would be given new appointments. The role involves working in a call center environment, providing high-level customer service, and may require telework. Qualifications include U.S. citizenship, Selective Service Registration (if applicable), and completion of a Competency Assessment Interview Process (CAIP) interview. Bilingual certification in English and Spanish is also required. The position is a career-ladder opportunity with annual promotion potential up to GS-8. It is a bargaining unit position represented by the American Federation of Government Employees.

Test Administrator

Company: Department of the Army - U.S. Military Entrance Processing Command

Location: Multiple Locations

Posted Jun 18, 2024

This position involves administering ASVAB Enlistment Tests at MEPS or remote sites to determine military service enlistment qualifications. It's intermittent, with no guaranteed hours, and ineligible for benefits. The role requires a valid driver's license, ability to lift up to 30 lbs, and 100% travel for testing. Qualifications include general experience, education, or a combination. Evaluation is based on computer literacy, customer service, integrity, and speaking skills.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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