Customer Satisfaction Jobs in Other US Location

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Looking for Customer Satisfaction jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Other US Location area.

Head of Customer Experience (EE)

Company: Parcelhero

Location: Other US Location

Posted Jan 27, 2025

ParcelHero, a UK-based parcel delivery price comparison site with over 5 million annual visitors and 100+ remote employees, is seeking a Head of Customer Experience. The role involves optimizing the customer journey, managing customer feedback, tracking CX metrics, collaborating with various teams, developing communication strategies, identifying service innovations, leading customer education initiatives, improving processes, and working with training and technology teams. Key skills include a customer-centric mindset, strategic thinking, data-driven decision making, cross-functional collaboration, communication strategy expertise, customer journey mapping, and innovative problem-solving. The ideal candidate should have a Bachelor's degree in business, marketing, or a related field, or equivalent experience. The company offers a dynamic, customer-centric environment, career growth opportunities, and ongoing professional development.

Principal Solutions Engineer, India & SAARC

Company: Cloudflare

Location: Other US Location

Posted Jan 27, 2025

The Principal Solutions Engineer role is a senior position requiring 14+ years of relevant experience. The role involves being a customer-facing, hands-on technologist with domain expertise across the region. The individual will work with strategic accounts to understand their unique business challenges and priorities, defining short and long-term solution architecture with Cloudflare as a centerpiece. The role also includes building and maintaining long-term technical relationships with key accounts, driving strategic conversations with key stakeholders, and representing Cloudflare externally at various events. Desirable skills include experience interacting with senior executives, understanding of customer network and application architectures, and knowledge of various security solutions.

B2B Sales Representative, Outbound - $65K+ per Year

Company: Spectrum

Location: Other US Location

Posted Jan 27, 2025

Spectrum is seeking a driven, goal-oriented professional for a Telesales Representative position. The role offers a base pay of $1800 per hour, with potential for commissions and incentives, targeting earnings of $3123 per hour or $65K annually. Top performers can earn over $100K annually. The position involves outbound telemarketing B2B sales, promoting Spectrum Business products and services. Uncapped earning potential and the ability to control success make this role ideal for those who thrive in a fast-paced environment. Required qualifications include a high school diploma or equivalent, 2+ years of call center or sales experience, and strong communication skills. Preferred qualifications include B2B sales experience, ICOMS and/or CSG work experience, and customer service and telecommunication sales experience.

Head of Design

Company: GoTo Group

Location: Other US Location

Posted Jan 27, 2025

The Head of Product Design at Gojek will lead the design vision across the company's ecosystem, ensuring seamless and memorable user experiences. This role involves defining design strategies, leading a multidisciplinary team, developing brand identity, collaborating with cross-functional teams, championing user-centric solutions, and fostering a culture of excellence and innovation. The ideal candidate should have 10+ years of design experience, with at least 5 years in a leadership role, preferably within tech, mobility, or consumer-facing products. They should possess strong strategic thinking, analytical skills, and a customer-centric mindset.

Legal administrator (IN)

Company: Parcelhero

Location: Other US Location

Posted Jan 27, 2025

ParcelHero, a UK-based parcel delivery price comparison site with over 5 million annual visitors and 100+ remote employees, is a technology-driven company offering innovative solutions for exceptional customer care. They are rolling out a new TMS Transport management solution, Parcelhero Pro, in 2025. The company values a collaborative and innovative culture, with a focus on initiative, adaptability, and ownership. They are seeking a legal administrator with at least 2 years of experience, 1 year as a legal administrator, proficiency in office programs, excellent communication skills, and advanced MS Excel knowledge. The role involves managing legal accounts, liaising with the legal team, assisting credit controllers, and ensuring accurate information in handover files. The position offers a challenging and rewarding environment with a competitive benefits package.

Head of Customer Experience (SE)

Company: Parcelhero

Location: Other US Location

Posted Jan 27, 2025

ParcelHero, a UK-based parcel delivery price comparison site with over 5 million annual visitors and 100+ remote employees, is seeking a Head of Customer Experience. The role involves optimizing the customer journey, managing customer feedback, tracking CX metrics, collaborating with various teams, developing communication strategies, identifying service innovations, leading customer education initiatives, improving processes, and working with training and technology teams. Key skills include a customer-centric mindset, strategic thinking, data-driven decision making, cross-functional collaboration, communication strategy expertise, customer journey mapping, and innovative problem-solving. The ideal candidate should have a Bachelor's degree in business, marketing, or a related field, or equivalent experience. The company offers a dynamic, customer-centric environment, career growth opportunities, and ongoing professional development.

Lead Data Scientist

Company: Mastercard

Location: Other US Location

Posted Jan 27, 2025

Mastercard is a global technology company that powers economies and empowers people in over 200 countries. They support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. The Data & Services team, where the Lead Data Scientist role is located, provides cutting-edge services used by large organizations for multimillion-dollar decisions. The Data Scientist role involves creating data and analytics solutions, including AI and ML models, and working closely with business owners to understand requirements and performance metrics.

Technical Project Manager

Company: Fiserv

Location: Other US Location

Posted Jan 27, 2025

Fiserv, a global leader in Fintech and payments, is seeking a Technical Project Manager. The role involves managing small to medium initiatives or component phases of larger application development programs. The ideal candidate should have a Bachelor's Degree or equivalent, PMP and/or CSM certification, and 3+ years of progressive technology project management experience. Proficiency in Agile and Waterfall Methodologies, and experience with Project Management tools like JIRA, Clarity, MS Office Tools is required. The role involves ensuring project delivery, managing risks and issues, maintaining project budget, and tracking activity across distributed teams.

Large Corporate Sales (R-16905)

Company: Dun & Bradstreet

Location: Other US Location

Posted Jan 27, 2025

Dun & Bradstreet is seeking a Strategic Account Manager for their Bengaluru office. The role involves identifying new business opportunities, making presentations to CFO/CXO level individuals, managing accounts from lead generation to final delivery, organizing events for customer acquisition, and maintaining a strong sales pipeline. The ideal candidate should have an MBA or relevant postgraduation, 3+ years of corporate B2B sales experience, knowledge of local commercial and industrial belts, strong analytical skills, excellent communication skills, and proficiency in MS Excel, PowerPoint, and Word. The role requires working cohesively with team members, direct supervision from the RM, and primary external interactions with decision-makers at MNCs, large Indian corporates, PSUs, and banks. Primary internal interactions include the operations team, finance, HR, facility, and IT infrastructure heads of other SBUs.

Product Operations Associate

Company: Crypto.com

Location: Other US Location

Posted Jan 27, 2025

Cryptocom is seeking a Product Operations Associate to coordinate product offerings and manage stakeholder requests. The role involves working with cross-functional teams to improve operational excellence and enhance user experience. The ideal candidate should have strong collaboration skills, attention to detail, and a problem-solving mindset. The company offers a competitive salary, medical insurance, flexible work arrangements, and opportunities for career growth.

Senior Executive, Sales (Klang Valley)

Company: Ninja Van

Location: Other US Location

Posted Jan 27, 2025

The job description outlines responsibilities for Internal Customer Management, Stakeholder Management, and Reporting. The role involves contributing to revenue and objectives, leading sales channels, cultivating a high-performance culture, conducting performance reviews, identifying development programs, fostering trusting relationships, collaborating with stakeholders, and managing a robust territory. The candidate should have a diploma or degree, extensive sales experience, and travel capabilities. Mandarin fluency is an advantage for managing the Chinese market.

Financial Crime Risk Manager

Company: Zopa Bank

Location: Other US Location

Posted Jan 27, 2025

Zopa, a peer-to-peer lending company founded in 2005, has evolved into Zopa Bank, focusing on customer-centric banking. They are seeking an experienced Financial Crime Risk Manager to join their Second Line Financial Crime Risk Team. The role involves developing and maintaining AML/CFT policies, conducting risk assessments, and ensuring controls scale with all products. The ideal candidate should have demonstrable experience in AML/CFT risk management, a deep understanding of UK regulations, strong communication skills, and the ability to work in a fast-paced environment.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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