Customer Satisfaction Jobs in Other US Location

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Looking for Customer Satisfaction jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Other US Location area.

Senior Support Analyst

Company: Lyra Technology Group

Location: Other US Location

Posted Dec 20, 2024

Centrered is a company that has been serving the Canberra community since 1996, providing quality managed IT and professional services. Their core values are critical to their success and underpin their approach to all aspects of their work. The company's Managed Services team is the heart and soul of Centrered, setting the bar for exceptional client experiences and being the face of IT in clients' businesses. The role of a senior member of Managed Services involves being the primary point of contact for service escalation, supporting analysts and clients to make the most of their IT environment, and identifying root cause, analyzing, and implementing on-the-spot fixes. The role also involves technical leadership, designing and planning ICT network architectures, supporting the security first business practice, installing and configuring equipment, providing 3rd level escalation support, driving and promoting a continuous and accurate documentation culture, maintaining core systems, managing Microsoft 365 environments, providing oncall support, maintaining and enhancing client relationships, leading teamwork and collaboration, and leading and mentoring Incident Problem and Change Management.

Support Analyst

Company: Lyra Technology Group

Location: Other US Location

Posted Dec 20, 2024

Centrered is a company that has been providing quality managed IT and professional services to the Canberra community since 1996. They value their core principles, which are critical to their success and guide their approach to all aspects of their work. The company's Managed Services team is the heart and soul of Centrered, setting the bar for exceptional client experiences and serving as the face of IT in clients' businesses. The Services Team role involves being the primary point of contact for service tickets from clients, providing technical advice and support, managing incidents and service requests, and contributing to the success of clients through the POD or other structures.

Lead Solution Engineer

Company: Vendavo

Location: Other US Location

Posted Dec 20, 2024

Vendavo is seeking an experienced Lead Solution Engineer to join their Solution Engineering Team. The role involves understanding customer requirements, configuring and programming business logic, and guiding senior solution engineers. Training on RCM will be provided. The company offers fully remote work, professional growth opportunities, and a competitive salary. They value collaboration, diversity, and community.

iOS Developer - Core Experience

Company: TextNow

Location: Other US Location

Posted Dec 20, 2024

TextNow is a company that aims to democratize phone service and break down barriers to communication. They are looking for an experienced iOS Developer to work on their voice and messaging platform for iOS. The company values customer obsession, doing right by people, accepting challenges, acting like owners, and giving a damn. They offer a strong work-life blend, flexible work arrangements, employee stock options, unlimited vacation, competitive pay and benefits, parental leave, and wellness credit. They believe in diversity and inclusion and are committed to offering a service for everyone.

Loyalty Operations Manager lifestyle brands MEA

Company: Accor

Location: Other US Location

Posted Dec 20, 2024

Accor Group is a leading hospitality company with a mission to be a work of heart, offering a sustainable travel experience through its 45 brands. The Loyalty Operations Manager role within the Ennismore lifestyle brand collective in the Middle East and Africa involves working with the most awarded hospitality loyalty program, Accor Live Limitless, with opportunities to learn and develop skills. The main challenges include managing a loyalty program for over 45 brands, faster development hotel openings, and new organization, processes, and teams.

Senior Automation Engineer

Company: JFrog

Location: Other US Location

Posted Dec 20, 2024

JFrog is reinventing DevOps to help companies innovate, offering a unique combination of brilliance, spirit, and great people. The company is seeking a Senior Automation Engineer to work on automation and infrastructure development, including developing and maintaining QA automation platforms, and playing an essential role in development cycles.

SMB Customer Success Engineer

Company: Procore Technologies

Location: Other US Location

Posted Dec 20, 2024

The job description is for a Customer Success Engineer (CSE) position at Procore Technologies. The CSE will work with Account Managers to build, retain, and grow the company's Small to Medium Business (SMB) client base. The role involves partnering with Account Managers, applying best practices, serving as a subject matter expert, and helping customers adopt and realize business performance gains from Procore. The successful CSE will use their consultative mindset to leverage Procore's technology solutions within the industries served, create long-lasting adoption, and deliver custom ROI analysis for the client base. The position requires 15-20 travel and has a Bachelor's degree preference in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or relevant years of experience. The CSE must have strong technical aptitude, excellent communication skills, analytical skills, and the ability to act as a technology evangelist.

Field Team Lead

Company: Agilisys

Location: Other US Location

Posted Dec 20, 2024

The role of Field Services Team Lead at Agilisys is a great opportunity for experienced professionals to take their career to the next level. The ideal candidate should have experience in managing a team of engineers, excellent stakeholder management skills, and a good understanding of Microsoft 365 products, Windows 10, Server 2016, Virtual Desktop Infrastructure, endpoint management tools, and Service Management as described by ITIL.

Senior Android Developer - Core Experience

Company: TextNow

Location: Other US Location

Posted Dec 20, 2024

TextNow is a company that aims to break down barriers to communication and free the flow of conversation for people everywhere. They are looking for a Senior Android Developer to work on their voice and messaging platform on Android. The role involves designing, developing, and maintaining high-quality Android applications focused on voice and messaging features. The company values customer obsession, doing right by people, accepting challenges, acting like owners, and giving a damn. They offer a strong work-life blend, flexible work arrangements, employee stock options, unlimited vacation, competitive pay and benefits, parental leave, and benefits for physical and mental well-being. They are committed to diversity and inclusion and have a candidate policy.

Operational Data MI Manager

Company: Starling Bank

Location: Other US Location

Posted Dec 20, 2024

This is a brand new role reporting into the Head of Strategy and Innovation at Starling Bank, a fully licensed UK bank with a culture and spirit of a fast-moving, disruptive tech company. The Customer Operations Data MI Manager will create and execute the Customer Operations Data Strategy, build out a robust, scalable, and reusable data visualisation capability, and identify opportunities to improve colleague and customer experience. The role requires innovative thinking, continuous improvement, and a data-led approach to drive decision-making and maximize efficiency.

Outreach Specialist

Company: SocialPilot

Location: Other US Location

Posted Dec 20, 2024

SocialPilot is seeking a talented Outreach Specialist to join their dynamic team. The role involves building impactful SaaS products in the Martech space, working with cross-functional teams, and crafting personalized outreach emails. The position is full-time and based in Ahmedabad. The ideal candidate should have a Bachelor's degree in Marketing Communications or a related field, 3+ years of experience in outreach or a similar role, and a proven track record of successful outreach campaigns.

Senior iOS Developer - Core Experience

Company: TextNow

Location: Other US Location

Posted Dec 20, 2024

TextNow is looking for a Senior iOS Developer to work on their voice and messaging platform. The role involves designing, developing, and maintaining high-quality iOS applications, collaborating with cross-functional teams, and working with real-time communication protocols. The company values customer obsession, doing right by people, accepting challenges, acting like an owner, and giving a damn. They offer a strong work-life blend, flexible work arrangements, employee stock options, unlimited vacation, competitive pay and benefits, parental leave, and wellness credit. The company is committed to diversity and inclusion and has a candidate policy in place.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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