Customer Satisfaction Jobs in Remote

223,284 open positions · Updated daily

Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

(USA) Staff, Solution Consultant - SAP SuccessFactors

Company: Walmart Global Tech

Location: Remote

Posted Jan 31, 2025

The job posting is for a Staff Consultant role in the People Tech Engineering Organization at Walmart. The role involves driving innovations, spearheading transformative projects, and foundational improvements in SuccessFactors Systems for International Markets. The candidate will be responsible for owning the Functional Solution design for SuccessFactors business processes, bringing best-in-class consulting experience, and guiding a team of SuccessFactors Senior consultants and Consultants. The role requires strong experience in SAP SuccessFactors modules, Role Based Permissions, ProvisioningXML data models, and Cloud integration using BTP. The candidate should have a strong understanding of TOGAF architecture principles, open stack integrations, and incident management processes.

Principal AI Engineer

Company: Figure

Location: Remote

Posted Jan 31, 2025

Figure, a leading financial services company, is revolutionizing the industry with its innovative technology platform. The company's flagship product is the largest nonbank HELOC in America, and they are expanding their offerings with new consumer lending products and a capital markets ecosystem. Figure has a strong team of over 450 employees who have originated $11+ billion in loan volume, and they have raised $469 million from top investors. The AI Engineering team plays a crucial role in the company's operations, leveraging advanced AI techniques to streamline, automate, and optimize processes. The team is looking for experienced professionals with a strong background in NLP, ML, and consumer finance to join their ranks. The compensation package includes a competitive salary, quarterly bonuses, equity stock options, and comprehensive benefits.

Business Development Manager

Company: Halcyon

Location: Remote

Posted Jan 30, 2025

Halcyon, a cybersecurity company formed in 2021 by industry veterans, is seeking a Business Development Manager to lead a team of SDRs and BDRs. The role involves managing team performance, strategic planning, lead generation, and collaboration with sales and marketing teams. The ideal candidate should have 3+ years of experience in sales development or business development, preferably in the cybersecurity or tech industry, with a strong understanding of the ransomware threat landscape and B2B tech sales cycle. Halcyon offers comprehensive benefits, including healthcare, 401k, disability coverage, and flexible PTO. The base salary range is $90,000 - $150,000.

Senior Product Manager (Student Information System/SIS)

Company: Follett Software

Location: Remote

Posted Jan 30, 2025

Follett Software is seeking a Senior Product Manager with extensive experience in Student Information Systems (SIS) to lead the development and execution of their Aspen SIS. The role involves managing the product lifecycle, driving innovation, delivering data-driven insights, collaborating with cross-functional teams, communicating effectively, and driving measurable impact. The ideal candidate should have a deep understanding of K12 education systems, be a strategic thinker, collaborative leader, customer-focused, and an excellent communicator. This remote position is open to US-based candidates only.

Sr. Advisor - US West Region - Digital Velocity

Company: CDW

Location: Remote

Posted Jan 31, 2025

CDW, a Fortune 200 leader, is seeking a Sr Advisor for the USA West Region (CA, OR, WA, AZ). The role involves driving DV consulting growth, establishing strong partnerships with vendor partners, and maximizing DV Practice GP. The ideal candidate should have a Bachelor's degree in Computer Engineering, Computer Science, Management Information Systems, or Business Administration, with 10+ years in technology solutions presales and/or engineering. They should possess deep technical knowledge in Cloud, Cloud Native, Software Engineering, Data & Analytics, AI/ML, DevOps Consulting services, and excellent communication skills. The role offers a pay range of $64,286 - $90,000, an annual bonus target of 66.67%, and a culture that values diverse perspectives and teamwork.

Enterprise Implementation & Success Manager

Company: Nash

Location: Remote

Posted Jan 31, 2025

Nash, a Silicon Valley-based company founded in 2021, offers advanced last-mile logistics solutions to global enterprises. The company's SaaS platform streamlines and scales delivery operations. Nash is seeking an Enterprise Implementation & Success Manager to drive customer satisfaction, adoption, and growth. Key responsibilities include managing customer relationships, scoping and implementing solutions, leveraging logistics expertise, driving customer growth, and reporting on performance metrics. The ideal candidate will have deep technical expertise, a proven commercial track record, excellent communication skills, and logistics experience. Nash offers a competitive compensation package, flexible work arrangements, and a commitment to diversity and inclusion.

Technical Sales Engineer - US West

Company: Nozomi Networks

Location: Remote

Posted Jan 30, 2025

Nozomi Networks is hiring a Sales Engineer to support customers and partners during presales, sales, and postsales activities. The role involves working closely with the Sales team, qualifying sales opportunities, presenting solutions, and gathering customer requirements. The ideal candidate should have proven experience in customer-facing roles, a solid understanding of complex networks and protocols, and experience in Cyber Security. Nozomi Networks offers competitive compensation, benefits, and a global benefits package. The company is committed to diversity, inclusion, and belonging.

Staff Engineer

Company: Healthie

Location: Remote

Posted Jan 31, 2025

Healthie is hiring a Staff Engineer to lead the development of new products, focusing on building scalable, reliable systems. The role involves collaborating with cross-functional teams, mentoring engineers, and driving innovation in healthcare technology. The ideal candidate has 8+ years of experience in software engineering, with a focus on AI/ML technologies, and expertise in the specified tech stack. The position is full-time remote in the US, with a salary range of $197,000 - $227,000.

Sr. Data Product Manager

Company: Niche

Location: Remote

Posted Jan 31, 2025

Niche is seeking a Senior Data Product Manager with extensive experience in data product management, business strategy, and data product development. The role involves strategic vision, roadmap development, user advocacy, collaboration, and a data-driven approach. The ideal candidate will have a strong understanding of user personas, data science, ML, and analytics. They will work closely with various teams to translate their needs into clear requirements and drive successful product implementation. The company offers a competitive compensation package, flexible work environment, and a comprehensive benefits program.

Back-end Engineer

Company: Blocknative

Location: Remote

Posted Jan 31, 2025

Blocknative, founded in 2018, offers a Transaction Observability platform that democratizes access to prechain data, enhancing web3 user experiences and enabling MEV value recirculation. The company collaborates with forward-thinking projects like Lido, MetaMask, imToken, Curve, Balancer, Ethereum Foundation, and Polygon Foundation. Blocknative is seeking an experienced engineer to join their team, develop blockchain expertise, and contribute to product design, development, and customer support. The role involves working closely with the CTO and Product Managers, designing and implementing backend systems, and guiding the company's product and development roadmap.

Data Engineer

Company: Hometap

Location: Remote

Posted Jan 31, 2025

Hometap is a collaborative and innovative company in the fintech space, offering a home equity investment product that allows homeowners to access their home equity without taking on debt. They provide competitive compensation, healthcare coverage, unlimited PTO, and a strong company culture. Hometap is seeking a skilled Data Engineer to design, implement, and maintain their data infrastructure, ensuring accurate and efficient data processing and analysis. The company values diversity and equal opportunity employment.

Nutanix VDI SME

Company: New Era Technology

Location: Remote

Posted Jan 30, 2025

New Era Technology is seeking an experienced Nutanix Expert with a strong background in large-scale deployments and expertise in running Citrix environments. The ideal candidate will provide strategic guidance, lead design and architecture of scalable and secure Nutanix solutions, and implement and optimize Nutanix environments for running virtual desktop workloads. The role involves collaborating with project teams, developing advanced automation strategies, and acting as a subject matter expert in implementing advanced security measures. The company offers a team-oriented culture, continuous training, and competitive benefits. The pay range for this position is $95-$98 USD.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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