Customer Satisfaction Jobs in Remote

223,653 open positions · Updated daily

Looking for Customer Satisfaction jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Remote area.

Total Loss Claims Adjuster I,II, or Senior - National General

Company: Allstate

Location: Remote

Posted Jan 23, 2025

National General, a subsidiary of The Allstate Corporation, is seeking an experienced claims adjuster. The role involves investigating and confirming facts of advanced automobile accidents, determining coverage, liability, damages, and negotiating claims. The ideal candidate should have a Bachelor's degree, 2+ years of experience, and understand insurance policies, industry trends, and company relationships. They will handle all aspects of advanced auto claims, identify potential fraud, and meet customer needs using strong service skills. The compensation is $50,400.00 - 76,125.00 annually, based on experience. National General offers a flexible, inclusive environment with opportunities for professional growth.

Engineering Manager, Traffic

Company: Procore Technologies

Location: Remote

Posted Jan 23, 2025

Procore Technologies is seeking an experienced Engineering Manager, Cloud Traffic Engineering to join their mission to revolutionize the construction industry. The role involves building, managing, and evolving a team focused on designing and maintaining scalable, reliable global traffic delivery infrastructure. The successful candidate will drive excellence in operations and cloud networking, partner with various teams to improve customer experience, and mentor team members. The ideal candidate will have a BS or MS in MIS or related field, 8+ years of experience in software/infrastructure engineering, and expertise in global cloud networking or network design for large-scale web applications.

Team Leader, Customer Site

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

This job involves leading a team of Supply Center Specialists, ensuring high customer service levels, and meeting operational standards. The role requires significant travel, field support, and customer interaction. Key responsibilities include managing the employee lifecycle, collaborating with cross-divisional partners, and developing business metrics. The ideal candidate should have a business degree, leadership experience, and strong analytical skills. Proven experience in operations, life science, and proficiency in Microsoft Office are plusses.

SAP Consultant FICO

Company: Kyndryl

Location: Mexico City, Mexico / Remote

Posted Jan 23, 2025

Customer Care Delivery Specialist in HR Services with English and French

Company: Alight Solutions LLC

Location: Krakow, Poland / Remote

Posted Jan 23, 2025

The Delivery Specialist (DS) is primarily responsible for providing client support, processing transactions, and following standard operating procedures. They ensure timely, quality delivery of work, meeting SLAs and KPIs. Detailed responsibilities include daily execution, issue resolution, working with third-party providers, and process improvement. The role involves analytical skills, problem-solving, and awareness of Microsoft Excel and Word. High school graduation is required, along with good communication and organization skills. The role offers competitive rewards, training, and growth potential.

ISV Partner Manager

Company: Procore Technologies

Location: Remote

Posted Jan 23, 2025

Procore Technologies is seeking an ISV Partner Manager to join their Partnerships team. The role involves supporting and growing partnerships within a defined industry vertical, enabling ISV and referral partners, and overseeing the development and management of strategic partners. The successful candidate will proactively execute the partner strategy, drive engagement based on data-driven findings, and work cross-functionally to ensure partner success. Key responsibilities include establishing relationships with ISV partner organizations, driving partner success, managing day-to-day partner relations, and collaborating with various teams to develop sales enablement and marketing opportunities. Procore is looking for someone with 3+ years of partner account management experience, preferably in the construction industry, and strong communication and executive presence skills. The position offers remote work in the US, and reports to the Senior Director, App Marketplace.

Senior Frontend Engineer

Company: Hatch

Location: Remote

Posted Jan 23, 2025

Hatch is a company dedicated to aiding small businesses in starting and growing. They are developing financial products to empower business owners, focusing on accessibility, transparency, and fairness. The Frontend Engineer role involves building financial software services, optimizing web pages, and creating reusable components. The team values scalable code, collaboration, and continuous learning. In the first month, the engineer will familiarize themselves with the tech stack and codebase, gradually taking on more responsibilities.

Service Technician

Company: Henry Schein

Location: Remote

Posted Jan 23, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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