Customer Satisfaction Jobs in USA

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Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Customer Support Manager (Tier 1)

Company: Fortive

Location: USA

Posted Jan 06, 2026

The text describes job responsibilities involving team management, customer support standards, communication protocols, and required qualifications for a leadership role in customer service. It outlines both operational procedures and skill requirements for the position.

Director - Value Based Care Partnerships

Company: iRhythm

Location: USA

Posted Jan 06, 2026

iRhythm seeks a strategic sales leader to drive value-based care initiatives, offering career growth and impactful work in digital health. The role involves enterprise account management, executive engagement, and collaboration across teams with competitive compensation.

Data Scientist

Company: Capstone Integrated Solutions

Location: USA

Posted Jan 06, 2026

Capstone Integrated Solutions promotes itself as a customer-focused provider offering comprehensive software services and seeks a Data Scientist with expertise in data analysis and predictive modeling. The company emphasizes a culture of learning, growth, and strategic execution while providing remote work benefits and an inclusive environment.

Major Account Executive - Acquisition

Company: Grafana Labs

Location: USA

Posted Jan 06, 2026

This job posting seeks a Major Account Executive for Grafana Labs in NYC, focusing on sales in the East region with emphasis on consultative approaches, technical expertise, and sales pipeline management. The role offers competitive compensation, RSUs, and opportunities to work with open-source technologies.

Digital Customer Experience Product Owner

Company: Ralliant

Location: USA

Posted Jan 06, 2026

The text describes a product manager's responsibilities involving roadmap refinement, stakeholder collaboration, requirement definition, integration coordination, and KPI tracking in B2B eCommerce platforms. It emphasizes cross-functional leadership, data readiness, and operational excellence in large-scale catalog environments.

Staff Backend Engineer - Grafana Databases, Loki Ingest

Company: Grafana Labs

Location: USA

Posted Jan 06, 2026

This remote Staff Backend Engineer role at Grafana involves working on observability platforms, contributing to open-source projects, and collaborating in a global team. The position emphasizes innovation, customer focus, and experience with distributed systems.

Senior Product Designer - Games Developer Ecosystem

Company: Netflix

Location: USA

Posted Jan 06, 2026

The text describes a Senior Product Designer role at Netflix with remote flexibility, competitive compensation, and a supportive work environment. It highlights opportunities to design tools for game developers, collaborate with cross-functional teams, and contribute to global entertainment platforms.

Onboarding Sales Enablement Specialist

Company: Saviynt

Location: USA

Posted Jan 06, 2026

Saviynt promotes its AI-powered identity platform as a secure and efficient solution for organizations, emphasizing trust, compliance cost reduction, and leadership in identity security. The job posting highlights a dynamic Onboarding Enablement Specialist role with responsibilities spanning curriculum design, content creation, and program improvement, while showcasing the company's positive work environment and growth opportunities.

Director - Enterprise Customer Success

Company: Newsela

Location: USA

Posted Jan 06, 2026

This job description outlines a senior role in Enterprise Customer Success, requiring leadership, commercial acumen, and operational excellence. It highlights key responsibilities, qualifications, and competitive compensation, while emphasizing the impact on education and student outcomes.

Customer Success - Enterprise

Company: ElevenLabs

Location: USA

Posted Jan 06, 2026

ElevenLabs is a leading audio AI company with rapid growth and innovative solutions. They focus on creating accessible audio technologies and offer impactful roles with global opportunities. The job description emphasizes hands-on execution, customer success, and AI-driven outcomes.

Customer Support Manager (Tier 2)

Company: Fortive

Location: USA

Posted Jan 06, 2026

This job description outlines leadership responsibilities for supporting engineers, including team management, workload distribution, SLA maintenance, and training material development. It specifies required experience in technical support roles and skills in troubleshooting, communication, and Agile methodologies.

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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