Customer Satisfaction Jobs in USA

203,575 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Senior Researcher

Company: Apollo.io

Location: USA

Posted Nov 05, 2024

Apolloio is looking for a Senior Researcher to drive forward their customer-centric vision, conducting in-depth agile research, and developing user personas and journey maps. The role requires a creative thinker who can interpret data and drive meaningful impacts to the product and company strategy.

Director of Accounting

Company: Tovala

Location: USA

Posted Nov 04, 2024

Tovala is a foodtech company that is reinventing home cooking to save consumers time. They have a loyal following and have raised over $100mm from investors. The company is looking for a Director of Accounting to oversee all aspects of the accounting function.

Researcher

Company: Apollo.io

Location: USA

Posted Nov 05, 2024

Apolloio is looking for a Researcher to play a key role in their product development process. The ideal candidate will have experience in mixed-methods research, be able to work independently, and have excellent communication skills.

Enterprise Account Executive, Acquisition

Company: Grafana Labs

Location: USA

Posted Nov 04, 2024

Grafana Labs is looking for an Enterprise Account Executive to prospect and close new business in the North East region. The role requires 5+ years of experience in infrastructure technology sales, with a strong consultative sales approach and ability to understand and convey the value of Grafana Cloud and Grafana Enterprise.

Manager, Commercial Customer Success, General Contractors

Company: Procore Technologies

Location: USA

Posted Nov 05, 2024

Procore is looking for a Manager of Customer Success to lead a team and provide long-term value to customers. The role involves creating strategic plans, managing a team, and driving adoption of Procore's products.

Technical Operations Lead

Company: Winona

Location: USA

Posted Nov 05, 2024

Winona is a leading telemedicine company seeking a Technical Operations Lead to oversee call centers and provide technical support. The role requires strong technical background, excellent problem-solving skills, and effective communication. The company offers flexible hours, unlimited PTO, and a fun work environment.

Client Principal

Company: Nearform

Location: USA

Posted Nov 05, 2024

Nearform is seeking a Client Principal to join their North American team. The role involves expanding the client base, fostering relationships, and driving revenue generation. The ideal candidate has experience in selling complex software development projects, strong communication skills, and a willingness to travel.

IT Engineer II

Company: Jump

Location: USA

Posted Nov 04, 2024

Jump is a remote-first company that is seeking an IT Engineer to join their team. The company is committed to building an inclusive workplace and values diversity. The role involves managing IT support functions, developing expertise in DevOps, and troubleshooting technical issues.

Software Engineer - Site

Company: Vercel

Location: USA

Posted Nov 05, 2024

Vercel is a company that provides a frontend cloud platform for building and scaling web applications. The company is looking for a growth engineer to join their team, who will collaborate with cross-functional teams to design and develop features that enhance the user experience.

Senior Business Operations Analyst

Company: Vivian

Location: USA

Posted Nov 05, 2024

Vivian Health is a remote-first company that is transforming the healthcare staffing landscape. They are looking for an Operations Analyst to support revenue growth and retention with their customers. The role involves managing data operations, developing reports, and conducting custom analysis to support business leadership needs.

Enterprise Account Executive - Retail & CPG

Company: Databricks

Location: USA

Posted Nov 05, 2024

Databricks is looking for an Enterprise Account Executive to join the Retail and CPG team. The role involves building relationships with clients, driving value-based growth, and expanding the Databricks footprint into new business units and use cases.

Lead Product Manager

Company: Upwards

Location: USA

Posted Nov 05, 2024

Upwards is a fast-growing startup transforming childcare in the US, seeking a Lead Product Manager to develop and manage their enterprise product suite. The role involves close collaboration with clients, market analysis, and cross-functional leadership.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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