Customer Satisfaction Jobs in USA

203,543 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Actuary - Homeowners Countrywide Indications

Company: Liberty Mutual Insurance

Location: USA

Posted Nov 20, 2025

The role is part of the Homeowners Countrywide CW Indications team within US Retail Markets. The key responsibility is to produce accurate Homeowners internal indications on a quarterly basis. The role requires close collaboration with analytical teams and the ability to communicate the go-forward strategy. It offers opportunities to problem solve, develop line of business expertise, and influence the broader organization.

Senior Account Manager

Company: EVERSANA

Location: USA

Posted Nov 20, 2025

EVERSANA INTOUCH is a global marketing agency network serving the life sciences industry. They provide creative, media, enterprise solutions, and data analytics services. The company values diversity, inclusion, and patient-centricity. They are looking for a Senior Account Manager with marketing and advertising expertise, strong client relations skills, and the ability to manage projects successfully.

Web Designer

Company: Truv

Location: USA

Posted Nov 20, 2025

Truv is a company that aims to simplify verifications for everyone, saving billions of dollars and hours. They are a remote-first, well-funded startup with a small but mighty team of experienced engineers, product managers, and business folks. They are looking for a visual designer to create compelling designs across various channels and collaborate with cross-functional teams.

Director II/Senior Director - Enterprise AI/ML Technology Product Management

Company: Liberty Mutual Insurance

Location: USA

Posted Nov 20, 2025

The role of Director IISenior Director Enterprise AIML Technology Product Management at Liberty Mutual involves leading a team of Product Managers to drive the company's next-generation AIML infrastructure. The Enterprise Data & Data Science Product team provides centralized support and expertise to data science teams across the organization, focusing on developing best-in-class AIML technologies and supporting enterprise AI programs. The position requires a deep understanding of AIML, proven product management experience, strategic agility, collaboration and influence, and visionary leadership.

Market Development Executive - Consulting Services

Company: Insight

Location: USA

Posted Nov 20, 2025

The job posting is for a Senior Market Development Executive role at a Fortune 500 Solutions Integrator. The role involves identifying new opportunities within existing clients, introducing customized data solutions, and managing the sales process. The company values people and technology, and offers benefits such as remote work and a focus on diversity.

Director - Quality & Support

Company: Dscout

Location: USA

Posted Nov 20, 2025

Dscout is a leading UX research platform trusted by top brands in finance, healthcare, consumer goods, and tech. They are transforming their platform to be AI-first and are looking for a leader to build a new Quality and Support organization from scratch. The role involves defining processes, establishing metrics, and creating a culture of continuous improvement. Dscout offers a competitive compensation package, benefits, and a remote work stipend.

Engineering Manager - Database Reliability, Scalability & Operations

Company: GitLab

Location: USA

Posted Nov 20, 2025

The role of Engineering Manager for the Database Reliability Scale & Operations team at GitLab involves building and leading a world-class team to drive the company's database strategy and operations. The manager will be a strategic thinker with strong opinions on database architecture, data store selection, and cost optimization, while collaborating cross-functionally and making decisions in the best interest of the company and team. The role combines technical leadership with people management, setting objective goals, enforcing healthy database practices, and acting as a force multiplier for the team. The team focuses on owning the reliability, scalability, performance, and security of the PostgreSQL database engine and its supporting services.

Enterprise Account Executive

Company: Grow Therapy

Location: USA

Posted Nov 20, 2025

The Enterprise Account Executive Physician Partnerships role at Grow Therapy focuses on expanding access to high-quality behavioral health care by building partnerships with health systems, medical groups, and large PCP organizations. The role involves identifying, pursuing, and closing partnerships, attending industry events, leading the sales process, collaborating with cross-functional teams, and serving as a trusted advisor to physician leaders. It requires 4+ years of B2B sales experience, healthcare or digital health sales experience, and the ability to navigate complex organizational structures and manage multiple deals.

Account Executive - Federal

Company: Figma

Location: USA

Posted Nov 20, 2025

This job description highlights a role driving sales for Figma's Federal clients, offering career growth, networking opportunities, and a competitive salary package. The position emphasizes relationship-building, strategic account planning, and collaboration with cross-functional teams, while showcasing Figma's benefits including equity, health benefits, and performance incentives.

Senior Software Engineer - Identity & Security Products

Company: Twilio

Location: USA

Posted Nov 20, 2025

This job posting seeks a senior software engineer to design and build Twilios Identity and Security solutions, emphasizing innovation, security, and scalability. The role involves collaboration with cross-functional teams, mentorship, and contributing to technical roadmaps. Qualifications include experience with distributed systems, cloud infrastructure, and security protocols. The position offers competitive compensation, remote work flexibility, and comprehensive benefits.

Senior Water Mitigation Specialist

Company: Liberty Mutual Insurance

Location: USA

Posted Nov 20, 2025

The job description is for a Senior Restoration Property Specialist role that can be fulfilled remotely. The role involves managing, investigating, and coordinating EMS activities, writing complex water damage mitigation estimates, collaborating with stakeholders, ensuring resolution of escalations, reviewing invoices, and conducting reviews to ensure appropriate documentation is secured from vendors. The ideal candidate should have a solid background in insurance claims and water mitigation, strong communication, organizational, and negotiation skills, and 3-5 years of prior work experience in insurance and/or dealing with residential property restoration.

Senior Account Executive New Business ISV

Company: Twilio

Location: USA

Posted Nov 20, 2025

The job posting is for a Senior ISV New Business Account Executive at Twilio, focusing on supporting the growth of messaging, voice, and email business with Independent Software Vendors (ISVs) in North America. The role involves driving new business processes, developing customer engagement use cases, and collaborating cross-functionally with various teams. The position requires extensive experience in major account or strategic sales, analytical account development, and a track record of delivering market-driven results.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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