Customer Satisfaction Jobs in USA

203,543 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Staff Engineer

Company: NABIS

Location: USA

Posted Nov 18, 2025

Nabis is a leading licensed cannabis wholesale platform with a mission to empower the world to discover cannabis. They are building an innovative technology-first platform to scale the cannabis industry and are seeking a Staff Engineer to drive the success of their V2 Platform. Nabis offers a fully remote, high-impact role with competitive compensation and a diverse, inclusive work environment.

Systems Analyst - CS Workforce Management

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Systems Analyst CS Workforce Management role supports and optimizes the global WFM platform, collaborating with cross-functional teams to ensure stability, accuracy, and continuous improvement. The role involves administering, maintaining, and optimizing the WFM platform, integrating third-party tools, validating data, and providing technical support. The successful candidate will have a strong understanding of WFM platform data structures, integrations, and reporting, along with excellent analytical, troubleshooting, and communication skills.

Software Engineer (L5) - Content & Business Products

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company focuses on content creation, production, and distribution, leveraging technology and innovation to deliver a wide variety of genres and languages to its global audience. Netflix's engineering teams work on scalable, high-performance systems to support content creation, member experiences, and business operations.

Staff Product Manager

Company: Dropbox

Location: USA

Posted Nov 18, 2025

Dropbox is seeking a Staff Product Manager to lead the evolution of Find and Relevance within Dash, the intelligent search and organizational assistant. The role focuses on improving search quality, query understanding, personalization, and ranking relevance by working closely with AI/ML and data teams. It involves data-driven experimentation, deep customer empathy, and shaping user discovery and retrieval experiences using modern AI techniques.

Customer Support Engineer

Company: Vercel

Location: USA

Posted Nov 18, 2025

The role is for a deeply technical engineer to join Vercel's Customer Support Engineering team. The engineer will resolve customer concerns, create and improve internal tooling, and engineer solutions to help Vercel customers. The role requires strong communication skills, experience with Vercel and modern web development, and the ability to work in a fully remote, globally distributed team.

Senior Product Manager - Order Fulfillment Experience (QuickPack)

Company: Shippo

Location: USA

Posted Nov 17, 2025

Shippo is a shipping platform that provides merchants with best-in-class shipping solutions, competitive rates, and a streamlined fulfillment process. The company is seeking a Senior Product Manager to lead the Order Fulfillment experience, focusing on pick and pack workflows. The role requires a balance of strategic vision, data-driven decision making, and strong execution to improve fulfillment efficiency, customer satisfaction, and revenue impact.

Clinical Vendor Manager

Company: Gravie

Location: USA

Posted Nov 17, 2025

Gravie is a healthcare company focused on improving the way people purchase and access healthcare through innovative consumer-centric health benefit solutions. They offer a diverse range of products and services developed by a unique team that encourages authenticity. The Clinical Vendor Manager role is responsible for managing Gravie's portfolio of clinical vendor partnerships to ensure cost-effective, high-quality, and compliant delivery of clinical programs and services. The role involves building relationships with vendors, monitoring performance, and ensuring alignment with Gravie's operational, financial, and member experience goals.

Claims Examiner | Multi-Line | Public Entity

Company: Sedgwick

Location: USA

Posted Nov 17, 2025

Sedgwick is a global company offering meaningful work, career growth, and a caring culture. They are recognized as one of America's Greatest Workplaces and offer comprehensive benefits. The company is seeking a claims examiner with 5+ years of experience to join their team.

Web Software Engineer 4 - Client API Foundations

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company offers a wide variety of TV series, films, and games across different genres and languages. Netflix's commerce engineering team is responsible for driving subscriber growth and increasing value from each member. The team collaborates with cross-functional teams on initiatives focused on acquisition, retention, plans, pricing, user identity, customer support, and more. They build and maintain foundational systems powering billing, payments processing, identity, and the consumer web application platform at Netflix.

Senior Software Engineer (L5) - Open Connect Edge Accelerator

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix describes its global entertainment services and Open Connect CDN infrastructure, outlines a senior software engineer role with technical requirements, and details compensation and benefits. The text emphasizes company culture, diversity, and job opportunities.

Software Engineer L5 - Offline Inference, Machine Learning Platform

Company: Netflix

Location: USA

Posted Nov 17, 2025

Netflix promotes its leading entertainment services and seeks a Software Engineer L5 to join their Offline Inference team, emphasizing scalable ML infrastructure and competitive benefits.

Senior Demand Generation Manager

Company: Shippo

Location: USA

Posted Nov 17, 2025

Shippo is a shipping platform that provides merchants with best-in-class shipping solutions, competitive rates, and automated international documents. The Sr Demand Generation Manager role focuses on developing and executing strategies to drive customer acquisition, pipeline growth, and revenue through multichannel marketing campaigns, ABM initiatives, and high-impact events.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

Related Pages