Customer Satisfaction Jobs in USA

203,543 open positions · Updated daily

Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Senior Manager - Policy Operations

Company: Airbnb

Location: USA

Posted Feb 03, 2025

The text describes a job opportunity for a Senior Manager for Policy Operations and Programs within the Community and Commercial Policy team at Airbnb. The role involves continuously improving and refining policy implementation programs, driving policy initiatives, and ensuring accurate and efficient enforcement of policies. The ideal candidate should have extensive experience in operations, product management, or a related field, with a strong background in policy implementation and strategic thinking. The role is remote-eligible and requires fluency in data analysis for leading data-driven decision-making.

Software Engineering Manager

Company: Planet

Location: USA

Posted Feb 03, 2025

Planet is seeking a Software Engineering Manager with a strong background in hiring, mentoring, and leading high-performing engineering teams. The role involves leading a team responsible for large-scale compute processing systems that support imagery transformation and delivery. The systems process terabytes of imagery data daily, and the manager will ensure they are highly reliable, secure, and scalable. This is a servant leadership role with a focus on enabling team members to succeed. The manager will collaborate across the engineering organization, foster a culture of innovation, and contribute to the evolution of the computing infrastructure strategy. The ideal candidate has 46 years of relevant work experience, experience with managing high-volume, highly available, scalable distributed systems, and proven asynchronous communication skills.

Sr. Executive Assistant

Company: 1Password

Location: USA

Posted Feb 03, 2025

1Password is seeking a Senior Executive Assistant with 5+ years of experience, preferably in a Go To Market focused organization. The role involves supporting the Chief Revenue Officer and other Senior Leaders in the GTM organization, managing calendars, communications, and projects. The ideal candidate should have experience in a remote-first environment, be solution-oriented, organized, and have strong communication skills. The position offers a competitive salary, comprehensive benefits, and opportunities for growth and development. 1Password is committed to fostering an inclusive and diverse workplace.

Project Manager II

Company: Myriad360

Location: USA

Posted Feb 03, 2025

The job posting is for a highly experienced Project Manager to join a growing Portfolio Management team. The role involves leading and managing projects within a larger program, ensuring alignment with strategic objectives, and delivering significant business value. The ideal candidate should have PMP certification, at least 5 years of project management experience, and proficiency in project management software. They should also possess strong leadership, communication, and organizational skills, and be able to work independently and collaboratively. The company values empathy, big-picture thinking, and clear communication, and offers benefits such as unlimited PTO, paid parental leave, and a transparent culture.

Project Manager II

Company: Myriad360

Location: USA

Posted Feb 03, 2025

The job posting is for a highly experienced Project Manager to join a growing Portfolio Management team. The role involves leading and managing projects within a larger program, ensuring alignment with strategic objectives, and delivering significant business value. The ideal candidate should have active PMP certification, a minimum of 5 years of project management experience, and proficiency in project management software. They should also possess strong leadership, communication, organizational, analytical, and problem-solving skills. The company values empathy, big-picture thinking, clear communication, and a commitment to diversity and inclusion.

Senior Product Marketing Manager - Operations

Company: Dropbox

Location: USA

Posted Feb 03, 2025

The Senior Manager PMM Operations role is a crucial position within the Product Marketing team, focusing on enhancing operational effectiveness, particularly in launch operations. The role involves leading operational frameworks for gotomarket launches, developing company-wide launch playbooks, and overseeing scalable processes. The individual will also work on strategic planning, prioritization, program and process optimization, performance metrics, cross-functional enablement, and communication excellence. The ideal candidate should have 5+ years of relevant experience, 3+ years of product launch experience, exceptional communication skills, and a proven ability to manage multiple priorities in fast-paced environments.

Manager - Marketing Operations

Company: OfferFit

Location: USA

Posted Feb 03, 2025

OfferFits is seeking a Manager Marketing Operations to optimize technology processes and strategies, streamline operations, and enhance marketing performance. The role involves implementing and overseeing marketing automation systems, optimizing lead scoring, maintaining data integrity, and developing processes for marketing analytics and reporting. The ideal candidate is data-driven, structured, collaborative, and entrepreneurial. The position offers a competitive salary, benefits, and opportunities for professional growth and development.

Staff Product Analyst

Company: HubSpot

Location: USA

Posted Feb 03, 2025

The Staff Product Analyst role at HubSpot involves setting standards for data and analytics within the Product organization and across the company. This individual contributor leadership role requires taking on complex, mission-critical projects and delivering success. The analyst will work closely with Product Management, User Experience, and Engineering leadership to design and build better solutions for customers, using multiple data sources. They will understand how product usage drives retention, solve broad-based usage questions, and examine new product features. The role involves high autonomy in defining strategic projects, executing on own projects, and leading team development. General responsibilities include partnering with product leaders, driving cross-functional workstreams, and delivering projects with actionable insights. Minimum qualifications include a heavy quantitative analytical focus, 5+ years of professional experience, and expertise in data analytics and statistical tools. The role offers a competitive cash compensation range and benefits.

Senior Manager - IT Corporate Data & Analytics

Company: Anaplan

Location: USA

Posted Feb 03, 2025

The Senior Manager IT Corporate Data Analytics will build and lead a team of IT business data and process analysts. This role involves designing and maintaining scalable data analytics processes and reporting tools for Anaplan's IT departments. The team will support corporate functions across 3 global regions, driving data-driven operational and business KPIs. The ideal candidate is a high-energy, outgoing, and positive leader with a passion for identifying, learning, and reporting on new metrics and business processes. They should be a diplomat with excellent communication skills, capable of building relationships with IT leaders and corporate business partners. The role also involves managing ServiceNow's IT Asset Mgmt and IT Operations Mgmt rollouts, and the candidate should have 4+ years of experience in analytics, business intelligence, or data engineering. They should be proficient in SQL, data visualization tools, and presenting to senior management.

Senior Lead Business Systems Analyst

Company: Workiva

Location: USA

Posted Feb 03, 2025

The job posting is for a Senior Lead Business Systems Analyst specializing in GTM GoToMarket Systems at Workiva. The role involves driving transformation and innovation across sales processes, collaborating with senior stakeholders, and defining and implementing solutions that align with growth objectives. The ideal candidate will have a Bachelor's degree with 8+ years of experience, preferably in SaaS and Salesforce consulting. They should have expertise in Salesforce Sales Cloud, Service Cloud, and Experience Cloud, and demonstrate strategic leadership, problem-solving, and collaboration skills. The role offers a competitive salary range, a discretionary bonus, restricted stock units, a 401k match, and comprehensive benefits. Workiva is an Equal Employment Opportunity and Affirmative Action Employer.

FedRAMP Senior Site Reliability Engineer

Company: ScienceLogic

Location: USA

Posted Feb 03, 2025

ScienceLogic is seeking a FedRAMP Senior Site Reliability Engineer with extensive experience in cloud operations and SRE discipline. The role involves enhancing SaaS infrastructure security protocols, collaborating across the organization, and leading design reviews for secure systems. The ideal candidate should have 10+ years of SRE or cloud operations experience, a proven track record in operating production SaaS environments, and skills in automation, scripting, and networking. Benefits include comprehensive medical plans, 401k match, flexible PTO, and opportunities for learning and development.

Partner Manager

Company: OpenPhone

Location: USA

Posted Feb 03, 2025

OpenPhone is seeking a Partner Manager to drive growth through a new agency partner program, manage a robust partner sales pipeline, and collaborate with cross-functional teams. The ideal candidate will have 3+ years of experience in partnerships, alliances, sales channel management, or account management, with a proven track record of driving partnersourced revenue. They should excel at building trust and meaningful relationships with partners, understanding their goals and aligning them with OpenPhone's objectives. The role involves driving partnerled growth, providing partners with tools and resources, building trust, developing and managing a partner sales pipeline, advocating for partners within OpenPhone, and gathering feedback to shape enablement resources and future partnership strategies. The annual OTE range for this position in the US is $130,000 - $143,000 USD and in Canada is $147,000 - $163,000 CAD, plus equity and benefits.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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