Customer Satisfaction Jobs in USA

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Looking for Customer Satisfaction jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the USA area.

Collections Account Manager

Company: Clipboard Health

Location: USA

Posted Feb 05, 2025

Clipboard Health is a fast-growing, profitable Series C marketplace that connects healthcare facilities and professionals. They offer an app-based marketplace for on-demand shifts, aiming to improve lives and provide career growth opportunities. The company, a YC Top Company with a global remote team, fills millions of shifts annually and is expanding into various sectors. The Billing Account Manager role involves managing billing processes, resolving issues, and maintaining financial relationships with partners.

Account Executive

Company: Safe Haven Security

Location: USA

Posted Feb 03, 2025

Safe Haven Security is a home security company that values its employees and customers. They are seeking a dedicated Account Executive to collaborate with realtors nationwide, ensuring the security of their clients' residences. The role involves conducting outbound sales calls, developing and maintaining client relationships, and acting as a brand advocate. Successful candidates should have excellent communication skills, strong time management, a collaborative nature, attention to detail, and relationship-building abilities. Safe Haven offers comprehensive training, ongoing support, and opportunities for growth. They foster a culture of teamwork, respect, and innovation, and are committed to creating an inclusive environment. The company has won several awards and offers competitive benefits, including weekly pay, bonuses, and career development opportunities.

PRODUCT MANAGER HVAC

Company: Johnson Controls

Location: USA

Posted Feb 03, 2025

The company is recruiting for 2 Product Manager HVAC roles to manage Fan Coil Units FCUs and Close ControlIT cooling and Rooftop Units across Europe, the Middle East, and India. Candidates must be based in Czechia, Slovakia, Poland, Hungary, or Bulgaria. The role involves developing and implementing product line strategies, driving market expansion, and ensuring profitability. Key responsibilities include leading new product introductions, conducting market research, and collaborating with global teams. The ideal candidate should have a Bachelor's degree in mechanical or electrical engineering, at least 7+ years in HVAC product management, strong knowledge of HVAC markets, and excellent business management skills. The company offers competitive compensation, a dynamic work environment, career advancement opportunities, global exposure, professional development resources, state-of-the-art technology, a supportive corporate culture, and a commitment to sustainability.

Support Technician - Intruder

Company: Johnson Controls

Location: USA

Posted Feb 03, 2025

Johnson Controls, a global leader in smart, healthy, and sustainable buildings, is seeking a skilled Support Technician for their Remote Operating Centre (ROC). The ROC operates 24/7 and provides technical support to field engineers and customers. The role involves diagnosing and troubleshooting security alarm faults, using monitoring and programming software, and offering high-level customer service. The company offers a competitive salary, ongoing training, comprehensive benefits, and career development opportunities. Required skills include problem-solving, excellent communication, and the ability to relay technical information to non-technical audiences. Preferred experience includes technical problem-solving, over-the-phone customer service, and a background in customer services.

Account Executive

Company: Safe Haven Security

Location: USA

Posted Feb 03, 2025

Safe Haven Security is seeking a motivated Account Executive to join their dynamic team. The role involves conducting outbound sales calls, building a robust client portfolio, developing client relationships, engaging with realtors, and promoting the Safe Haven Security brand. The company offers weekly pay, uncapped commission potential, monthly bonuses, comprehensive training, benefits, and career development opportunities. Safe Haven is committed to excellence, teamwork, and creating a positive and inclusive work environment.

Sales Enablement Specialist

Company: Saviynt

Location: USA

Posted Feb 28, 2025

Saviynt is hiring a Sales Enablement Specialist to manage sales content, training programs, and enablement tools. The role involves content management, sales tool optimization, training and onboarding support, operational enablement support, and data analysis. The ideal candidate should have 2+ years of experience in sales enablement, marketing, or training development, and be familiar with sales enablement tools like Highspot and CRM systems like Salesforce. Strong organizational skills, excellent communication, and an analytical mindset are required. Saviynt offers growth opportunities in a positive work environment.

Financial Planner

Company: BMO Financial

Location: USA

Posted Feb 03, 2025

BMO is offering a Virtual Financial Planner position with a starting salary of $55,000 plus commission potential. The role involves providing financial and investment planning, determining client needs, and implementing business development strategies. The candidate should be a certified Financial Planner with the Institut de planification financière, fluent in French and English, and have advanced working knowledge of the financial industry. The position offers a collaborative team environment, in-depth training, and opportunities for growth.

Senior Social Media Manager

Company: ActiveCampaign

Location: USA

Posted Feb 28, 2025

ActiveCampaign is seeking a Senior Social Media Manager with 8+ years of SaaS experience to develop and execute a global social media strategy. The role involves creating compelling content, managing social community interactions, and overseeing localization efforts for international markets. The ideal candidate will have expertise in video content strategy, strong understanding of social media analytics, and exceptional copywriting skills. The company offers competitive compensation, comprehensive health benefits, and a strong commitment to diversity and inclusion.

Health Solutions Case Manager

Company: Memorial Hermann Health System

Location: USA

Posted Feb 03, 2025

Memorial Hermann is seeking a skilled and compassionate Workplace Injury Case Manager with a minimum of 3 years of experience in case management, preferably with a CCM certification. The ideal candidate will manage and coordinate care for employees with workplace injuries, collaborate with healthcare providers, employers, and insurance companies, and conduct comprehensive assessments to develop individualized care plans. The role involves providing education and support to patients and their families, maintaining accurate documentation, and utilizing technology effectively. Benefits include professional governance, benefit programs, generous PTO, and a supportive work environment.

Inside Sales Manager

Company: Safe Haven Security

Location: USA

Posted Feb 03, 2025

Safe Haven Security is hiring an Inside Sales Manager for a remote role. The manager will oversee a remote team, manage vendor partnerships, and sell ADT's home security and automation products. Qualifications include 3+ years of inside sales experience, ability to use technical devices, and leadership skills. Compensation includes a base salary, uncapped commissions, bonuses, and benefits. Safe Haven is an equal opportunity employer committed to excellence, innovation, and employee growth.

HVAC Controls Systems Engineer

Company: Johnson Controls

Location: USA

Posted Feb 03, 2025

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. They are seeking a Lead Engineer for major projects in the Pacific Southwest Region of the United States. The role involves designing, configuring, and operating complete building control systems, including fire, security, and other low-voltage control subsystems. The ideal candidate should have a minimum of five years of experience or an associate degree in a related technical field, along with proven knowledge of the construction or HVAC industry and advanced computer skills. The company offers a competitive salary, bonus plan, comprehensive benefits, and opportunities for professional growth.

Senior Accountant

Company: Branch

Location: USA

Posted Feb 28, 2025

Branch is a fintech company committed to empowering workers with financial freedom. They offer inclusive, transparent, and frictionless financial products. The company values its employees' voices and creativity, fostering a culture of innovation and collaboration. The Senior Accountant role involves managing various accounting functions, assisting in the close process, creating new accounting processes, and ensuring compliance with US GAAP. The role requires a Bachelor's degree in Accounting, 35+ years of relevant experience, 12+ years of financial audit experience, working knowledge of US GAAP, intermediate Excel skills, Sage Intacct experience, and strong communication skills. The base salary range is $110,120k, with benefits including health insurance, remote work options, equity, a 401k, flexible time off, and paid parental leave. Branch is an award-winning company valuing diversity and equality.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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