Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Inside Account Executive (Public Sector)

Company: MongoDB

Location: Washington DC

Posted Nov 28, 2024

The job posting is for an Inside Account Executive role at MongoDB, focusing on sales strategy and customer adoption. The role requires experience in B2B sales, complex software sales, and strategic account-based selling. MongoDB offers a competitive salary range, benefits, and opportunities for growth and development.

CNO Developer

Company: Redhorse

Location: Washington DC

Posted Nov 28, 2024

Redhorse Corporation is hiring CNO Developers to support government customers. The role involves developing cyber tools and techniques, and requires experience in software development, reverse engineering, and vulnerability research.

Space Vehicle Senior Project Leader

Company: The Aerospace Corporation

Location: Washington DC

Posted Nov 29, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is seeking a Senior Project Leader to lead multidisciplinary teams and provide engineering support to multiple programs.

Senior Information System Security Engineer

Company: Chameleon Consulting Group LLC

Location: Washington DC

Posted Nov 28, 2024

The job posting is for a Cybersecurity Engineer position at CCG, requiring experience in ISSO/ISSE, cybersecurity, and DevOps. The role involves driving security innovation, implementing security controls, and ensuring compliance with cybersecurity requirements.

Strategic Engagement Manager

Company: Technical Assent

Location: Washington DC

Posted Nov 28, 2024

Technical Assent is a company that offers services in government, business, and non-profit sectors. They are passionate about delivering exceptional service experiences and are looking for a Junior Engagement and Strategy Coordinator to join their team.

Senior Lead Software Engineer, Full Stack (Cloud Operations Resilience Engineering)

Company: Capital One

Location: Washington DC

Posted Nov 27, 2024

Capital One is seeking a Senior Lead Software Engineer to lead the planning, design, execution, and reporting of Chaos testing. The role involves reviewing architecture to identify potential resilience vulnerabilities, creating automation, and sharing passion for staying on top of tech trends.

Marketing Manager, Americas Public Sector Sales

Company: Gartner

Location: Washington DC

Posted Nov 28, 2024

Gartner is seeking a Public Sector Marketing Manager to join their Global Technology Sales GTS Marketing team. The ideal candidate will have experience in government-focused marketing, with a background in campaign management, events, and sales enablement. The role involves building relationships with sales regions, designing and executing integrated marketing campaigns, and collaborating with teams across the marketing organization.

Senior Full Stack Engineer - Jersey City, NJ

Company: Fidelity Investments

Location: Washington DC

Posted Nov 28, 2024

Fidelity is looking for product-aware engineers who are passionate, inquisitive, and responsible individuals to help build solutions to support and scale their capabilities. The company values autonomy, leadership, and diversity, and offers a wide range of benefits to its employees.

Program Analyst

Company: TechOp Solutions International

Location: Washington DC

Posted Nov 28, 2024

TechOp Solutions is seeking a Sr Program Analyst to support key organizational objectives by providing comprehensive administrative, analytical, and strategic assistance. The role involves project management, data analysis, administrative and financial support, outreach, and event activities. The Program Analyst plays a vital role in helping the organization meet its goals through effective planning, data-driven insights, and engagement support.

Linguist - Mandarin, Russian and Ukrainian

Company: Core One

Location: Washington DC

Posted Nov 28, 2024

Core One is seeking a linguist to support their Intelligence Community customer. The job requires a current TSSCI with polygraph clearance. The linguist will perform translation and interpretation tasks, and may provide interim or short-term support to the sponsor.

Enterprise Support Specialist

Company: Qualtrics

Location: Washington DC

Posted Nov 28, 2024

The text describes the company Qualtrics and its mission to bring humanity connection and empathy back to business. It also highlights the benefits of working for the company, including a supportive environment, flexible work arrangements, and opportunities for growth and development.

Business Development Coordinator

Company: DFM Development Services LLC

Location: Washington DC

Posted Nov 28, 2024

DFM Development Services LLC is seeking a Business Development Coordinator to handle prequalification processes, opportunity requests, and proposal creation for clients in the Real Estate Development and AEC industry. The role requires strong verbal and business writing skills, at least 3 years of experience, and a minimum of 3 years in a client-facing role. The company offers a competitive salary, yearly bonus, health benefits, PTO, and a 401K with company match. DFM Development Services LLC is an Equal Opportunity Employer.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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