Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Enterprise Account Executive - Federal

Company: Nexthink

Location: Washington DC

Posted Nov 29, 2024

Nexthink is a company that provides digital employee experience management software, and they are looking for an Enterprise Account Executive to generate new business sales revenue in the Federal Government. The ideal candidate will have experience selling enterprise technology to the Public Sector, and will be responsible for achieving sales goals and targets, building strong relationships with customers, and working closely with the Professional Services team.

Account Executive, Federal Systems Integrator (Sell to)

Company: Armis

Location: Washington DC

Posted Nov 30, 2024

Armis is a cyber exposure management and security company that protects organizations' attack surfaces and manages their cyber risk exposure. The company is looking for a FSI Account Manager to manage bookings growth in the Federal territory.

Exchange Systems Administrator (SME)

Company: Leidos

Location: Washington DC

Posted Dec 01, 2024

Leidos is seeking an Exchange SME to support a large enterprise IT contract for the DOD. The role requires an individual with subject matter expertise administering Exchange and email retention systems. The individual will provide systems and software operations and maintenance support in a large multienclave enterprise environment.

Pre-Sales Solution Architect

Company: Figure Eight Federal

Location: Washington DC

Posted Nov 30, 2024

Figure Eight Federal F8F is a leading provider of AI training data, empowering defense and intelligence agencies with cutting-edge technology. The company is dedicated to driving innovation in AI training data and has a proven track record of delivering secure, reliable, and scalable data solutions.

Operations Associate, Courier Communications

Company: Wolt

Location: Washington DC

Posted Nov 29, 2024

Wolt is a technology company that provides an online platform for consumers, merchants, and couriers. They aim to make cities better by empowering and growing local communities. The company is looking for a Courier Communications Associate to shape and enhance their communication with courier partners.

Solutions Engineer (Professional Services Engineer)

Company: Figure Eight Federal

Location: Washington DC

Posted Dec 01, 2024

Figure Eight Federal F8F is a leading provider of AI training data, with a focus on the US defense and intelligence sector. They offer a range of services, including data processing, analysis, and platform administration. The company is dedicated to empowering defense and intelligence agencies with cutting-edge technology to drive strategic AI advantage and mission impacts.

Senior Proposal Manager

Company: CAE

Location: Washington DC

Posted Nov 30, 2024

CAE USA is seeking a Sr Proposal Manager for their Defense and Security line of business. The ideal candidate has a decade of experience in DoD proposal development and can lead complex bids. The company offers great benefits and opportunities for career growth.

Sr. Technical Solutions Architect, Power Platform

Company: Planet Technologies

Location: Washington DC

Posted Nov 30, 2024

Planet Technologies is looking for a Sr Technical Solutions Architect to join their growing team. The role involves leading a team of developers, designing and implementing cloud-based solutions, and working with customers to modernize business applications.

Federal Technical Account Manager - DC

Company: Qualtrics

Location: Washington DC

Posted Nov 30, 2024

Qualtrics is a company that creates software for delivering exceptional frontline experiences, building high-performing teams, and designing products people love. They are looking for scrappy individuals to join their team and have a huge impact on customer retention and expansion.

Regional Sales Manager

Company: Sirtex Medical Limited

Location: Washington DC

Posted Nov 29, 2024

Sirtex Medical is a global leader in healthcare, committed to improving patient outcomes through innovative products and therapies. The company offers a range of benefits and services to support its employees, and is dedicated to fostering a culture of diversity, inclusion, and innovation.

Legal Counsel

Company: Thomson Reuters

Location: Washington DC

Posted Nov 30, 2024

Thomson Reuters is looking for a Legal Counsel to join their team. The role involves reviewing, drafting, and negotiating contracts, as well as providing legal support to the proposal team. The company offers a hybrid work model, comprehensive benefits, and opportunities for personal and professional growth.

Operations Support Engineer - Lead

Company: NIH-NCBI

Location: Washington DC

Posted Nov 29, 2024

Black Canyon Consulting is looking for a Lead Operations Support Engineer to join their DevOps and infrastructure team at the National Center for Biotechnology Information. The team is responsible for the efficient operation of infrastructure to run NCBIs many applications. The job requires a strong technical background, good systems debugging skills, and experience with Linux and programming languages.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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