Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Cash Management Specialist

Company: MassMutual

Location: Washington DC

Posted Nov 27, 2024

The Cash Management Consultant position at MassMutual is responsible for managing the daily payment functions, including wire transfers, ACH, and check processing. The role requires strong analytical and problem-solving skills, as well as experience in cash management and treasury services. The ideal candidate will have a strong understanding of insurance payment processing and familiarity with cash bank management systems.

Cloud Engineer (Cleared)

Company: Fearless

Location: Washington DC

Posted Nov 27, 2024

The job posting is for a Cloud Engineer specializing in Azure, with a focus on designing, implementing, and maintaining secure, scalable cloud infrastructure solutions. The company, Fearless Digital, values diversity and inclusion, and offers a range of benefits, including flexible schedules, family-friendly workplace, and competitive compensation.

Supply Chain Category and Operations Specialist

Company: Alarm.com

Location: Washington DC

Posted Nov 27, 2024

Alarmcom is seeking a Supply Chain Category and Operations Specialist to join its supply chain team. The role involves overseeing the operations of the North American distribution and fulfillment center, managing suppliers, and analyzing supply and demand.

Sr. PeopleSoft Developer (On-site)

Company: Steel Point Solutions

Location: Washington DC

Posted Nov 26, 2024

Steel Point Solutions is a certified SBA HUBZone small disadvantaged business WOSB company established in 2013. They offer world-class integrated business solutions for all levels of government and commercial enterprises. They are looking for an experienced PeopleSoft Developer to work on HR, Financials, and Customer Relationship Data. The candidate should have a Top Secret Clearance, Bachelor's degree in IT/Software Engineering, and 5+ years of experience as a PeopleSoft HCM Developer. They prefer candidates with experience in Business System Integration and certified Amazon Web Services Solutions Architect Associate or higher.

Federal Account Manager - DHS

Company: GCyber

Location: Washington DC

Posted Nov 26, 2024

GCyber is seeking a driven and proactive Business Development Representative to support full lifecycle business development efforts within the Department of Homeland Security (DHS) and other Federal Civilian accounts. The ideal candidate will have 13 years of experience in DoD IT Services Business Development, focusing on DHS or other Federal Civilian accounts. The role involves opportunity identification and market research, opportunity capture, pipeline management and reporting, and other responsibilities.

Federal Account Manager - DISA and Defense Agencies

Company: GCyber

Location: Washington DC

Posted Nov 26, 2024

GCyber is seeking a driven and proactive Business Development Representative to support full lifecycle business development efforts within the Defense Information Systems Agency and Defense Agency accounts. The ideal candidate will have 13 years of experience in DoD IT Services Business Development focusing on DISA or Defense Agency accounts. The role involves opportunity identification and market research, opportunity capture, pipeline management and reporting, and other related tasks.

Data Policy & Strategy SME - (Onsite - REF1561C)

Company: Citizant

Location: Washington DC

Posted Nov 26, 2024

Citizant is a leading provider of professional IT services to the US government, focusing on areas such as Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services for the US Departments of Homeland Security and Treasury. They seek ethical, talented, passionate, and committed A Players who align with their core values. The expected pay range for the position is $170,000 - $180,000 yearly. They are seeking a highly experienced Subject Matter Expert with a minimum of 7 years of demonstrated proficiency in delivering technical support projects within the domain of data policy and strategy.

Azure Principal Consultant

Company: Planet Technologies

Location: Washington DC

Posted Nov 26, 2024

Planet Technologies is looking for a highly motivated individual to join their team as an Azure Principal Consultant. The role involves supporting impactful projects and working closely with Microsoft Account Delivery Executive and Project Manager.

Ground Systems Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Nov 27, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is seeking a Senior Project Engineer to work on the development of the US Government's next-generation ground systems architecture.

Administrative and Business Operations Support (Evergreen)

Company: B. F. Saul Company

Location: Washington DC

Posted Nov 26, 2024

B F Saul Company is a successful privately-owned real estate company with a commitment to exacting standards and market knowledge. They offer competitive benefits, perks, and anticipated growth opportunities. The company seeks a highly organized and customer-service oriented individual for a support role with decision-making, data analysis, and teamwork skills.

Operations Manager

Company: CookUnity

Location: Washington DC

Posted Nov 26, 2024

CookUnity is a marketplace connecting chefs with consumers, revolutionizing meal delivery. They bring small-batch restaurant-quality meals to eaters nationwide, crafted by a diverse collective of all-star chefs. The company is also empowering working chefs, tripling their income and supporting their growth.

Project Manager - (Onsite - REF1559H)

Company: Citizant

Location: Washington DC

Posted Nov 26, 2024

Citizant is a leading provider of professional IT services to the US government, focusing on areas such as Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services. They strive to hire ethical, talented, passionate, and committed individuals who align with their core values. The company offers a collaborative, supportive culture and seeks a highly skilled Project Manager with 5+ years of experience in managing technical support projects, particularly in data policy and strategy.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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