Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

PeopleSoft Developer (On-Site)

Company: Steel Point Solutions

Location: Washington DC

Posted Nov 26, 2024

Steel Point Solutions is a certified and experienced SBA HUBZone WOSB company offering integrated business solutions for government and commercial enterprises. They are seeking a PeopleSoft Developer with Top Secret Clearance, a Bachelor's degree, and 3+ years of experience in HCM Development. The company offers a comprehensive benefits package and a salary range of $85,000 - $110,000 USD.

Technologist, Mammography, Vancouver, Variable, On-call

Company: Kaiser Permanente

Location: Vancouver, Washington

Posted Nov 25, 2024

The job summary involves providing diagnostic Mammography services, including clerical duties. Essential responsibilities encompass performing screening and diagnostic procedures, image acquisition, patient assistance, file work, reception, quality control, equipment troubleshooting, physician communication, supply restocking, and participation in on-call schedules. Basic qualifications include a High School Diploma or GED, a Diagnostic Radiologic Technologist License (Oregon) or Registered Radiologic Technologist (Washington), an American Registry of Radiologic Technologists Certificate - Mammography Technologist, Basic Life Support within 1 month of hire, and proof of continuing education. Preferred qualifications include prior Mammography Tech work experience, organizational skills, time management, attention to detail, problem-solving, decision-making, technical skills, initiative, communication, interpersonal skills, and customer relations. This is an on-call position supporting medical clinics in the North Service Area.

Junior Accountant

Company: DRT Strategies

Location: Washington DC

Posted Nov 25, 2024

DRT Strategies is a management consulting and IT solutions company that delivers expert services to federal agencies, state and local government, and commercial clients. The company is known for its problem-solving approach and has established a reputation for implementing solutions that lead to meaningful results.

Project Management Specialist

Company: Technical Assent

Location: Washington DC

Posted Nov 25, 2024

Technical Assent is a company that offers project management services to government and non-profit organizations. The job description is for a Project Management Specialist who will work on government programs and have financial oversight on a portfolio of projects.

Senior Back End Engineer (AWS, AWS glue, Spark, Python)

Company: Capital One

Location: Washington DC

Posted Nov 25, 2024

Capital One is seeking Back End Software Engineers to work on fullstack development tools and technologies, collaborating with Agile teams to design, develop, test, implement, and support technical solutions. The ideal candidate has a passion for staying on top of tech trends, experimenting with new technologies, and mentoring others.

Senior Backend Engineer

Company: Oteemo Inc.

Location: Washington DC

Posted Nov 25, 2024

Oteemo is a dynamic technology company seeking a Backend and Database Developer with expertise in Net technologies and Azure services. The company values drive, passion, and quality, and offers competitive pay and benefits.

Senior Medical Devices, Systems Analyst – (Remote, US)

Company: ICA, Inc.

Location: Washington DC

Posted Nov 26, 2024

International Consulting Associates Inc is a rapidly growing company located in the DCMetro area. They offer a range of management solutions and technical services on domestic and international programs. They are looking for a Senior BusinessSystems Analyst Medical DevicesRegulatory to join their dynamic team. The role involves serving as a liaison between the AI leadership team, Data Science Team Leads, and Data Scientists. The candidate will help develop a working prototype or minimum viable product (MVP) designed to pilot various prioritized applications for the FDA.

Senior Analyst Level ll - Remote - Cleared Position

Company: Galorath Incorporated

Location: Washington DC

Posted Nov 25, 2024

The job posting is for a Cleared Senior Analyst Level ll position at Galorath Federal, a company that is an Employee Owned Company. The job requires 7+ years of consulting and industry focus experience, a Bachelor's degree, and specific skills in cost analysis, Excel, and project management. The job involves providing total cost support to the Government customer and working independently in a fast-paced program office environment.

Senior Strategic Communications Specialist

Company: DarkStar Intelligence

Location: Washington DC

Posted Nov 25, 2024

The Senior Strategic Communications Specialist is responsible for leading the development, coordination, and editing of diverse communication materials, including speeches, reports, and strategy documents. The role includes advising senior executives, mentoring junior staff, and leveraging tools like Adobe Creative Cloud Suite.

24-1031 Junior Cloud Engineer

Company: Navitas Business Consulting

Location: Washington DC

Posted Nov 25, 2024

Navitas is a digital transformation company that provides technology solutions to drive digital acceleration for its customers. The Junior Cloud Engineer role involves building and improving infrastructure tools and processes, and growing AI skills in various arenas.

Program Analyst

Company: BryceTech

Location: Washington DC

Posted Nov 25, 2024

BryceTech is a company that partners with technology and R&D clients to deliver mission and business success. They are seeking a Program Analyst to join their team and support their Federal Government Customer.

Receptionist

Company: World Insurance Associates LLC

Location: Washington DC

Posted Nov 25, 2024

World Insurance Associates is a unique insurance organization offering top products and services from major providers combined with attentive service from local agents. The company specializes in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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