Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Facilities Manager

Company: Legislative Branch - Architect of the Capitol

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Oct 18, 2024

The Architect of the Capitol is seeking an experienced Facilities Manager to lead their team in managing facilities at the U.S. Supreme Court Building and the Thurgood Marshall Federal Judiciary Building. The role requires U.S. citizenship or permanent residency with citizenship intent, passing a background check, drug screening, and filing a Financial Disclosure Report. The candidate must meet OPM's qualification requirements, including Executive Core Qualifications (ECQs) and Professional Technical Qualifications (PTQs). A bachelor's degree is required, with architectural or engineering training being highly desired. The position offers a comprehensive benefits package including health insurance, retirement plan, and paid leave.

Store Associate

Company: CVS Health

Location: Washington, DC

Posted Oct 18, 2024

CVS Health is seeking a Retail Store Associate to provide exceptional customer service, handle cashier duties, maintain the sales floor, support store activities, assist pharmacy personnel, and embrace new health services. The role involves working independently and as part of a team, with opportunities for growth and career development. The ideal candidate should be at least 16 years old, physically capable of lifting up to 35 lbs, and have close visual acuity. Previous retail or customer service experience is preferred but not required. The pay range is $17.50 - $22.75, and the company offers comprehensive benefits including medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, education assistance, and more.

Chief Counsel for NIST

Company: Department of Commerce - Office of the Secretary

Location: Washington, District of Columbia Washington, District of Columbia

Posted Oct 18, 2024

The text describes a job opening for the position of Chief Counsel at the National Institute of Standards and Technology (NIST). The role involves developing and maintaining a legal program for NIST, providing legal services, advice, and consultation to the Under Secretary of Commerce for Standards and Technology, NIST, and the National Technical Information Service (NTIS). The job requires a law degree, active bar membership, and progressively responsible executive level leadership experience. Applicants must provide evidence of their experience in planning, implementing, and supervising a legal office, preparing legal proposals, and conducting reviews of legal bases of U.S. policies and programs. The position is designated as Special-Sensitive (High Risk)/Top Secret - Sensitive Compartmented Information (SCI) and requires a background investigation/clearance. The appointee will be required to file a Public Financial Disclosure Report (SF-278) and serve a one-year probationary period.

Women's Health Physician Assistant (Kadlec Clinic)

Company: Kadlec Regional Medical Center

Location: Richland, Washington

Posted Oct 18, 2024

Kadlec Clinic is looking for a full-time Physician Assistant to join its Women's Health services in Richland, Washington. The role offers a supportive team environment, opportunity to build a patient panel, and a mix of inpatient and outpatient care. The schedule is Monday to Friday. The required experience is 1 to 2 years post-graduate clinical experience. Kadlec, a non-profit, qualifies for Public Loan Forgiveness (PSLF). Compensation ranges from $56.85 to $71.31 per hour, including potential incentives. Richland, the location, offers a high quality of life with abundant outdoor recreation, excellent education, and diverse industries.

Digital Media Ad Tech Consultant

Company: Pure Integration

Location: Washington DC

Posted Oct 18, 2024

pureIntegration is a technology consulting firm seeking an experienced Digital Media Ad Tech Consultant with a proven track record in digital advertising platforms. The ideal candidate will have a deep understanding of industry-leading tools and possess strong analytical and problem-solving skills.

Account Executive - Boost Mobile - (DC)

Company: DISH

Location: Washington, DC

Posted Oct 18, 2024

DISH, an EchoStar company, is seeking an experienced Account Executive to oversee Boost Mobile stores. The role involves coaching and training sales representatives, managing marketing campaigns, and driving sales performance. The ideal candidate should have 4+ years of sales experience, 3+ years of training or business management, and 1+ years of wireless product sales. Bilingual Spanish is required. The position offers a base salary, uncapped commission, company vehicle, and free cell phone service. The company is committed to fostering an inclusive workplace.

Clinical Nurse Manager (O-6 Billet) Supervisory

Company: Department of Homeland Security - Immigration and Customs Enforcement

Location: Tacoma, Washington Tacoma, Washington

Posted Oct 18, 2024

This job posting is for a supervisory position within the Department of Homeland Security, specifically in the ICE Health Service Corps. The role involves technical healthcare duties and responsibilities, including conducting interviews with detainees, communicating treatment programs, and serving as a medical escort. The position requires U.S. citizenship, a background investigation, drug screen, and Selective Service registration for males. Applicants must be current USPHS Commissioned Corps Officers and agree to an 18 to 24-month commitment. The role involves complex tasks, patient care interventions, and collaboration with multidisciplinary healthcare teams. Physical demands include lifting objects over 30 pounds and performing CPR/emergency care.

Associate Solicitor for Employment and Labor Law

Company: Department of the Interior - Office of the Solicitor

Location: Washington, District of Columbia Washington, District of Columbia

Posted Oct 19, 2024

The Department of the Interior is seeking a Senior Executive Service (SES) member for a Category 3 position with a minimum pay of $191,900.00. The role involves leading change, leading people, driving results, managing business acumen, and building coalitions. Applicants must be U.S. citizens, have a J.D. or LL.B. degree, and be current members of a state bar. They must also provide a recent performance appraisal and undergo a background investigation. The position requires pre and post-employment drug screening.

ASSISTANT GENERAL COUNSEL

Company: Department of Agriculture - Office of the General Counsel

Location: Washington, District of Columbia Washington, District of Columbia

Posted Oct 18, 2024

This text describes a Senior Executive Service (SES) position with the USDA, which is a career-reserved role with a salary range of $186,855 to $198,537 per year. The position requires a professional law degree (LL.B. or J.D.) from an accredited law school and active membership of the bar in good standing. Applicants must provide evidence of progressively responsible executive leadership and supervisory experience, directly related to the skills and abilities outlined under Executive Core Qualifications (ECQs) and Technical Qualifications (TQs). The ECQs assess executive experience and potential, while the TQs require demonstrated ability to analyze complex legal problems, substantial knowledge of USDA and Federal regulatory programs, and experience in handling and supervising litigation in Federal courts and before administrative bodies.

Federal Account Executive - Civilian

Company: Wiz

Location: Washington DC

Posted Oct 19, 2024

Wiz is a fast-growing startup that helps organizations secure cloud environments. The company is looking for a sales representative to join their team and help them achieve their mission.

Assistant Deputy Administrator for Field Operations

Company: Department of Agriculture - Farm Service Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Oct 18, 2024

The text describes a Senior Executive Service (SES) position, level II, with a salary range of $198,538 - $210,220 per year. The role requires progressively responsible executive leadership and supervisory experience, directly related to the skills outlined under Executive Core Qualifications (ECQs) and Technical Qualifications (TQs). Applicants must provide evidence of such experience, typically gained at or above the GS-14/15 grade level. The ECQs include Leading Change, Leading People, Results Driven, Business Acumen, and Building Coalitions. Applicants must submit a written narrative addressing each ECQ separately, providing at least two examples per ECQ. The position does not have an education qualification requirement, and consideration is open to all persons within the area of consideration who meet the basic qualifications.

IT Specialist (APPSW)

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Oct 19, 2024

The Office of Information Management offers a range of services including business process automation, data management, content management, software application development, and consultative services. The office is composed of experts in back-end application development, data management, business analysis, and visual design. The incumbent is responsible for front-end development and user experience (UX) of websites and web applications, and serves as Section 508 Coordinator. The role requires IT-related experience demonstrating attention to detail, customer service, oral communication, and problem-solving skills. One year of specialized experience in front-end development and full-stack development for an organization's website using HTML5, CSS3, and vanilla JavaScript is also required. The position offers a comprehensive benefits package including paid vacation, sick leave, holidays, telework, life insurance, health benefits, and participation in the Federal Employees Retirement System.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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