Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Platinion Enterprise Solutions Consultant

Company: Boston Consulting Group (BCG)

Location: Washington, DC

Posted Oct 18, 2024

Boston Consulting Group (BCG) is a global consulting firm that specializes in business strategy, digital transformation, and technology solutions. Founded in 1963, BCG has a long history of pioneering business strategy and working closely with clients to drive positive societal impact. The firm's diverse, global teams bring deep industry and functional expertise, and they collaborate in a unique model across the firm and throughout the client organization. BCG Platinion, a subsidiary of BCG, focuses on digital excellence and achieving sustained solutions to complex challenges. Enterprise Applications Consultants at BCG Platinion are collaborative, agile advocates, technical experts, change agents, and influencers who manage large-scale ERP projects, restructure business and IT processes, and optimize ERP architectures. The role requires a Bachelor's or Master's degree, 2+ years of IT/ERP consulting experience, and expertise in SAP, Salesforce, Oracle, or Workday. BCG offers competitive compensation, benefits, and opportunities for career growth and impact.

Information Technology Specialist

Company: U.S. Department of State

Location: Washington, DC

Posted Oct 18, 2024

This is a public notice for a Direct Hire Authority for an IT Specialist (INFOSEC) position. The APPLY button is deactivated and applications must be submitted via the 'How to Apply' section of the flyer. The role involves ensuring system, network, and data confidentiality, integrity, and availability. Duties include planning, analysis, development, implementation, maintenance, and enhancement of security programs. The position requires IT-related experience demonstrating four competencies: Attention to Detail, Customer Service, Oral Communication, and Problem Solving. Applicants must have a Top Secret security clearance and be U.S. citizens. Random drug testing, E-Verify, and a Financial Disclosure (OGE-450) are also required. Overtime may be necessary and a mandatory one-year probationary period applies.

Ophthalmic Assistant (40 hours Bellevue)

Company: Kaiser Permanente

Location: Bellevue, Washington

Posted Oct 18, 2024

The job involves assisting eye care providers in diagnosing and treating eye disorders. Responsibilities include completing training, performing patient care, preparing examination rooms, reviewing appointment schedules, administering medication, and maintaining ophthalmic instruments. Basic qualifications include a high school diploma, a Registered Medical Assistant license in Washington, and an Ophthalmic Assistant Certificate within 24 months of hire. Preferred qualifications include experience in ophthalmology or optometry practices, general medical knowledge, and a certification in medical assisting.

Systems Engineer - Federal

Company: Palo Alto Networks

Location: Washington, DC

Posted Oct 18, 2024

Palo Alto Networks is seeking a Systems Engineer with 4+ years of experience in pre-sales, systems integration, or equivalent. The role involves enabling sales engagements into large new enterprise Federal accounts, generating winning proposals, and meeting sales quotas. The ideal candidate should have a strong understanding of Palo Alto Networks products, particularly Next-Generation Firewall, and comparative technologies. They should also possess experience with systems installation, configuration, and administration of various systems, and strong analytical skills. The company offers personalized and flexible people programs, and is committed to diversity and equal opportunity employment.

Director, Product Management

Company: EVERFI

Location: Washington, DC

Posted Oct 18, 2024

EVERFI, a global technology company, is seeking a Director of Product Management for Financial Education. The role involves overseeing the product life cycle, setting product strategy, collaborating with cross-functional teams, and managing product development. The ideal candidate should have a degree in business, technology, or finance, 5+ years of product management experience, and expertise in Agile software development. EVERFI offers competitive benefits, a flexible work environment, and a strong company culture.

Respiratory Care Practitioner, Per Diem - Seattle

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Oct 18, 2024

The job posting describes a Respiratory Care Practitioner role with critical care needs, including 3 shifts a month, rotating weekends, and holidays. The role involves providing skilled respiratory care and diagnostic services to in-patients, urgent care, and clinic patients. The practitioner will assist physicians in determining appropriate respiratory care modalities, support patient care and customer service, and respond to urgent and emergency situations. Essential responsibilities include performing respiratory assessments, treatments, and modalities, communicating effectively, and documenting all interventions. The role requires a Respiratory Care Practitioner License (Washington), Advanced Cardiac Life Support, Basic Life Support, and Registered Respiratory Therapist Certificate. Preferred qualifications include 2 years of experience, experience with all acute respiratory care modalities, and a graduate of a four-year respiratory therapy program.

Physical Therapist, Full Time - Puyallup

Company: Kaiser Permanente

Location: Puyallup, Washington

Posted Oct 18, 2024

The job posting seeks a Physical Therapist with experience in outpatient orthopedic and general musculoskeletal care. The role involves comprehensive patient evaluation, goal-oriented treatment planning, and evidence-based care delivery. The candidate should have a Bachelors degree in Physical Therapy, a valid Physical Therapist License in Washington, and Basic Life Support certification. Two years of outpatient PT experience and a Clinical Doctorate in Physical Therapy are preferred. The role requires coordinating high-quality patient care, maintaining clinical knowledge, and demonstrating strong organizational and problem-solving skills.

Recreation Assistant - Bangor, Fitness Center

Company: Department of the Navy - Commander, Navy Installations

Location: Bangor, Washington Bangor, Washington

Posted Oct 18, 2024

The text describes a job position in the Morale, Welfare, and Recreation (MWR) department of Commander, Navy Installations Command (CNIC). The role involves supporting service members, their families, retired military, and civilian employees through fitness, recreation, lodging, and food and beverage programs. The position requires a pleasant attitude, effective communication skills, and the ability to handle cash transactions. A high school diploma or equivalent is necessary, and prior customer service experience is preferred. The role involves physical tasks such as standing, bending, and lifting. The job offers a comprehensive benefits package, including health, retirement, and paid leave. The position requires a NACI check, CPR, First Aid, and AED training. The salary is dependent on experience and education, and participation in Direct Deposit is mandatory.

Sales Associate - Washington, DC - Sports Medicine

Company: Stryker

Location: Washington, DC

Posted Oct 18, 2024

Stryker, a leading medical technology company, is seeking a sales associate for its Sports Medicine specialty. The role involves assisting in the sales, promotion, and marketing of Stryker products, educating healthcare professionals on product usage, and distinguishing Stryker products from competitors. The ideal candidate should have 0-2 years of outside sales experience, preferably in a medical field, and a B.A. or B.S. degree. Key attributes include confident communication, charismatic networking, strategic closing, trusted partnership, and competitive achievement. The role requires medium work, occasional overnight travel, and the ability to negotiate terms with customers. Stryker offers a collaborative culture, quality products, career development, and comprehensive benefits.

Runner-Busser - District E-E Sports

Company: Aramark

Location: Washington, DC

Posted Oct 18, 2024

The Runner-Busser position at Aramark involves maintaining inventory, stocking products, cleaning workstations, and providing excellent customer service. The hourly rate ranges from $17.50 to $17.50, with potential for additional compensation. Benefits include medical, dental, vision, retirement savings plans, and paid days off. Previous food service experience is preferred, and the role requires flexibility with hours and physical stamina. Aramark is committed to equal employment opportunities and fostering employee growth.

Senior Home Lending Advisor - Columbia Heights Branch

Company: JPMorgan Chase

Location: Washington, DC

Posted Oct 18, 2024

Chase Home Lending is seeking a Senior Home Lending Advisor to join their high-energy team. The role involves coaching and mentoring the branch team, collaborating with marketing efforts, and building strong relationships with customers. The ideal candidate should have a Bachelor's degree, 3+ years of mortgage lending experience, and knowledge of FHA, VA, FNMA, and FHLMC guidelines. Preferred qualifications include FHA/VA sales experience, marketing skills, and intermediate PC skills. The position requires NMLS registration and compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements. Chase offers a competitive total rewards package and values diversity and inclusion.

Mammography Technologist I

Company: Kaiser Permanente

Location: Bellevue, Washington

Posted Oct 18, 2024

The job involves providing mammography services to patients, preparing mammography rooms, and operating diagnostic equipment. The role requires performing high-quality testing, developing films, and maintaining patient confidentiality. Essential responsibilities include diagnostic testing, customer service, patient and employee safety, computer system management, general behavior, and regulatory compliance. The position requires a Certified Radiologic Technologist license, basic life support certification, and excellent communication and problem-solving skills. Preferred qualifications include one year of mammography experience.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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