Customer Satisfaction Jobs in Washington DC

40,692 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Administrative Services Specialist

Company: Department of Labor - Office of the Assistant Secretary for Administration and Management

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Office of the Chief Information Officer OCIO is a customer service organization dedicated to providing information technology IT solutions and leadership to advance DOLs mission.

Senior Acquisition Specialist

Company: The Washington Post

Location: Washington DC

Posted Sep 30, 2024

The Washington Post is seeking a Senior Acquisition Specialist to join their subscriptions marketing team. The job requires strong analytical skills, attention to detail, and experience in digital marketing. The company offers competitive benefits and a salary range of $74,000 to $111,000 per year.

General Physical Scientist

Company: Department of the Treasury - Bureau of Engraving and Printing

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is located at Bureau of Engraving and Printing within the Office of Quality Operations. As a General Physical Scientist, you will utilize scientific knowledge and expertise to lead laboratory technical efforts, conduct independent studies, develop laboratory test methods and procedures, and work collaboratively with other Offices and external stakeholders to support BEP's strategic objectives.

Senior Software Engineer-2

Company: Mastercard

Location: Washington DC

Posted Sep 30, 2024

The job posting is for a Senior Software Engineer position at Mastercard, requiring expertise in frontend frameworks, secure coding, and test-driven development. The company emphasizes inclusivity, diversity, and a culture of respect and collaboration.

Regional Sales Manager

Company: Netskope

Location: Washington DC

Posted Sep 30, 2024

Netskope is a cloud security company that has built a market-leading cloud security company and an award-winning culture. The company is committed to implementing equal employment opportunities and does not discriminate in employment opportunities or practices.

Supervisory Information Technology Specialist

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The position is located in FEMAs Office of the Chief Technology Officer and is responsible for providing expert-level technical and operational guidance to the agency.

Acquisition Specialist

Company: The Washington Post

Location: Washington DC

Posted Sep 30, 2024

The Washington Post is seeking an Acquisition Specialist to join their subscriptions marketing team. The role involves executing strategies to increase customer engagement and conversion, collaborating with the product team, and driving data-driven decision-making to support digital marketing strategies.

Director, Directorate of Construction

Company: Department of Labor - Occupational Safety and Health Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is located in the US Department of Labor DOL Occupational Safety and Health Administration OSHA. All qualified applicants are encouraged to apply.

Quality Assurance (QA) Manager - Biotech

Company: LGC

Location: Washington DC

Posted Sep 30, 2024

The job description is for a Quality Assurance Manager at LGC, a leading global life science tools company. The role involves leading a team, ensuring quality and compliance, and developing key performance indicators. The company offers competitive compensation, comprehensive benefits, and a positive work environment.

Vascular Sonographer - Per Diem - Tacoma

Company: Kaiser Permanente

Location: Tacoma, Washington

Posted Sep 30, 2024

The job involves providing ultrasound imaging services to patients, preparing ultrasound rooms and equipment, performing high-quality testing, and maintaining patient confidentiality. Essential responsibilities include diagnostic testing, computer system management, customer service, patient and employee safety, general behavior, and regulatory compliance. The candidate must have a minimum of one year of ultrasound experience, relevant certifications, and knowledge of radiation safety, safety precautions, and infection control practices.

County Program Analyst

Company: Department of Agriculture - Farm Service Agency

Location: Mount Vernon, Washington Mount Vernon, Washington

Posted Sep 30, 2024

This is a County Program Analyst position with listed locations and responsibilities.

IT Specialist, CG-2210-13

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is located in the Chief Information Officer Organization CIOO and serves as an Information Technology IT specialist in the Application Platforms and Delivery Branch APDB.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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