Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

INFORMATION TECHNOLOGY SPECIALIST (SYSADMIN)

Company: Department of the Navy - STRATEGIC SYSTEMS PROGRAMS (SSP)

Location: Bangor, Washington Bangor, Washington

Posted Sep 29, 2024

This flyer notifies interested applicants of anticipated vacancies and provides instructions on how to apply. It also notes that notice of result letters will not be sent to applicants who respond to the flyer.

Associate Deputy Chief for Management and Strategy

Company: Department of Agriculture - Natural Resources Conservation Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This is a position level II with a salary range of $198538 to $210220 per year. SES employees are also eligible to receive bonuses and performance-based awards.

Associate Deputy Chief for Soil Science & Resource Assessment

Company: Department of Agriculture - Natural Resources Conservation Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This is a position level II with a salary range of $198538 to $210220 per year. SES employees are also eligible to receive bonuses and performance-based awards.

Director, Ecological Sciences

Company: Department of Agriculture - Natural Resources Conservation Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This is a position level I with a salary range of $186855 to $198537 per year. SES employees are also eligible to receive bonuses and performance-based awards.

Human Resources Specialist (Employee Programs)

Company: Legislative Branch - Architect of the Capitol

Location: Washington DC

Posted Sep 29, 2024

The selected candidate is responsible for developing and coordinating the AOC's Mentorship and Ambassador Programs, supporting awards and employee recognition programs in a customer-centric environment.

Diagnostic Radiologic Technologist

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Spokane, Washington Spokane, Washington

Posted Sep 29, 2024

The incumbent is responsible for performing and coordinating various medical procedures.

Registered Nurse - Chief Health Informatics Officer

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Sep 29, 2024

The Chief Health Informatics Officer CHIO executes leadership that is characterized by substantial and continuous responsibility and accountability for population groups or integrated programs that cross services andor discipline lines and influence the organizational healthcare mission.

Information Technology Specialist (INFO SEC/ NETWORK/ APPSW)

Company: Department of State - Department of State - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This is a public notice for the use of the Direct Hire Authority. Interested applicants must follow the directions in the How to Apply section to be considered.

Sales Manager

Company: BCI Acrylic

Location: Washington DC

Posted Sep 29, 2024

NuHome Exteriors Inc is looking for an experienced and professional Sales Manager to join their team. The ideal candidate will be customer-focused, coachable, and able to work independently. The company offers a range of benefits, including medical, dental, and vision insurance, paid vacation, and paid sick time.

Associate Deputy Chief for Programs

Company: Department of Agriculture - Natural Resources Conservation Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This is a position level II with a salary range of $198538 to $210220 per year. SES employees are also eligible to receive bonuses and performance-based awards.

Associate Deputy Chief for Science and Technology

Company: Department of Agriculture - Natural Resources Conservation Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This is a position level II with a salary range of $198538 to $210220 per year. SES employees are also eligible to receive bonuses and performance-based awards.

Recreation Assistant - Jim Creek

Company: Department of the Navy - Commander, Navy Installations

Location: Arlington, Washington Arlington, Washington

Posted Sep 29, 2024

The Morale Welfare and Recreation department provides fitness, recreation, and lodging programs for service members and their families. The incumbent will perform duties connected with providing accommodations for guests at Jim Creek outdoor recreation area.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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