Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Director, Watershed Restoration, Assessment and Protection Division

Company: Other Agencies and Independent Organizations - Environmental Protection Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

This is an office-centered position that requires physical presence at the duty station. EPA offers work-from-home and work schedule flexibilities.

East Asia and Pacific Division Director

Company: Other Agencies and Independent Organizations - U.S. Agency for Global Media

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The East Asia and Pacific Division of the Voice of America is responsible for multiple language services and overseas offices producing digital radio and television programming for countries and territories in the region.

Document Control Officer

Company: Legislative Branch - Senate

Location: Washington DC

Posted Sep 29, 2024

The Senate Security Office is seeking a Document Control Specialist. The vacancy announcement and application can be found on the United States Senate Career Page.

Principal Deputy Director Departmental Ethics Office

Company: Department of the Interior - Office of the Solicitor

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Department of the Interior structures its SES positions into categories to determine the minimum pay. The minimum pay for this position is $19190000.

Director, Planning and Design Division

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Architect of the Capitol is hiring a Director for the Planning and Design Division, responsible for planning, design, sustainability, and policy formulation.

IT Specialist (Infosec)- P

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

DOTOST will use Direct Hire Authority to fill IT Specialist positions. Applicants may be referred to Selecting Officials during the open period and for up to 90 days after the closing date.

Recreation Assistant - Cliffside

Company: Department of the Navy - Commander, Navy Installations

Location: Oak Harbor, Washington Oak Harbor, Washington

Posted Sep 29, 2024

The Morale Welfare and Recreation department provides fitness, recreation, lodging, and food and beverage programs for service members and their families. This position is located at the Cliffside RV Park aboard NAS Whidbey Island.

Registered Nurse- PCMHI

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Sep 29, 2024

The job description highlights the importance of delivering knowledge-based care to clients, developing technical skills, and coordinating care to ensure patient education, health promotion, and customer satisfaction.

IT Specialist - Presidential Innovation Fellow (2210)

Company: General Services Administration - Technology Transformation Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The Presidential Innovation Fellows program pairs entrepreneurs and technologists with federal civil servants to tackle national challenges. Fellows work as senior advisors for 12-24 months, shaping policy and advancing technology for public good.

China Division Director

Company: Other Agencies and Independent Organizations - U.S. Agency for Global Media

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The China Division of the Voice of America is responsible for producing digital radio and television programming targeting China and the non-US Chinese diaspora.

Assistant General Counsel (Enforcement & Intelligence)

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

The incumbent is an Assistant General Counsel in the Office of the General Counsel, responsible to the Secretary of the Treasury for legal activities and supervision of the Legal Division.

IT Specialist (Infosec)- P

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 29, 2024

DOTOST will use Direct Hire Authority to fill IT Specialist positions. Applicants may be referred to Selecting Officials during the open period and for up to 90 days after the closing date.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

Related Pages