Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Technical Writer-REMOTE

Company: Strategic Resolution Experts

Location: Washington DC

Posted Sep 28, 2024

The job posting is for a Technical Writer position at SRE, requiring a US citizen with a BABS degree and 6 years of experience. The job involves writing and editing technical documentation, working with subject matter experts, and collaborating with teams. The estimated salary range is $2760/hr.

Senior Engineer - .NET

Company: Epsilon

Location: Washington DC

Posted Sep 28, 2024

Publicis Sapient is a digital transformation partner helping established organizations get to their future digitally-enabled state. The company is looking for a Senior Associate Technology to implement system architecture, provide technical leadership, and work with clients.

Engineer/Facilities Project Manager

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 28, 2024

EngineerFacilities Project Managers provide products and services for Agency customers by developing and coordinating civil electrical and mechanical standards and recapitalization projects.

Business Development Lead, Separation Systems

Company: Rocket Lab

Location: Washington DC

Posted Sep 28, 2024

Rocket Lab is a global leader in launch and space systems, providing reliable access to orbit and enabling ambitious space missions. The company is looking for a Business Development Lead to manage spacecraft separation systems business development, generating and executing sales of strategically aligned products.

Contract Auditor

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 28, 2024

Contract Auditors provide value by analyzing asset costs, preparing exhibits, and offering financial audit advisory services.

In House Marketing Coordinator

Company: Travel + Leisure Co.

Location: Washington DC

Posted Sep 28, 2024

Travel + Leisure Co is a company that puts the world on vacation, with a mission to deliver exceptional experiences for millions of travelers worldwide. They offer a range of vacation ownership options and a diverse range of benefits to their associates.

Human Resources Analyst

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 28, 2024

Human Resources Analysts provide workforce metrics reports and analysis to broaden leadership understanding of the workforce and help inform their decisionmaking.

Communications Specialist- REMOTE

Company: Strategic Resolution Experts

Location: Washington DC

Posted Sep 28, 2024

The job posting is for a Communications Specialist position at SRE, a company that empowers people to serve. The job involves creating standardized communication procedures, providing feedback and training, and developing questionnaires and surveys. The company is seeking a professional with a bachelor's degree and at least 3 years of experience in a related field. The estimated salary range is $60,000 to $125,000 per year.

International Trade Analyst

Company: Leidos

Location: Washington DC

Posted Sep 28, 2024

The Defense Sector at Leidos is hiring an International Trade Analyst to work in their Reston VA office. The role provides day-to-day trade compliance support and requires experience in export and import compliance, as well as proficiency with Microsoft Office Suite.

Python Developer AVP - Software Engineer - Hybrid

Company: Citi

Location: Washington DC

Posted Sep 28, 2024

Citi is a leading global bank with a mission to create economic value and provide financial products and services. The company is committed to diversity and inclusivity, and is seeking a Python Developer to join its team.

Sr. Accounting Manager

Company: Fabric Inc

Location: Washington DC

Posted Sep 28, 2024

The text describes fabric, a headless commerce technology company, and its mission to revolutionize commerce. It also describes an open accounting manager position, requiring a CPA and experience in Big 4 accounting firms. The company offers competitive compensation and benefits.

Contracting Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 28, 2024

Contracting Officers streamline the acquisition process to maximize resources and negotiate complex contracts.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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