Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Multi-Disciplinary Vehicle Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Sep 27, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is committed to providing an inclusive and diverse workplace, and offers a range of benefits to its employees.

Spacecraft Thermal Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Sep 27, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is committed to providing an inclusive and diverse workplace, and offers a competitive compensation package and benefits.

Salesforce Technical Recruiter

Company: CoreSphere, LLC

Location: Washington DC

Posted Sep 27, 2024

CoreSphere LLC is hiring a Salesforce Technical Recruiter to assist with the recruitment of a superior workforce in the Information Technology Industry. The Recruiter will establish positive working relationships with hiring managers, execute hiring plans, and provide expertise on employment market trends and innovative recruiting techniques.

Oracle Project Accounting / Cost Accounting Specialist (SME)

Company: BroadPoint Federal, Inc.

Location: Washington DC

Posted Sep 27, 2024

The job description is for a Cost Accounting AnalystSpecialist SME with experience in managing cost accounting programs, creating reports, and maintaining systems. The company is an SBA-certified small business with 20 years of experience implementing IT solutions for federal agencies.

Program Administration Specialist (5172)

Company: MetroStar

Location: Washington DC

Posted Sep 27, 2024

MetroStar is looking for a Program Administration Specialist to support a Mission Critical program at the top level of Government. The role requires 3 years of experience in a high-level corporate or government environment, and proficiency in Microsoft Office Suite programs. MetroStar values commitment to VIP service delivery and offers a generous benefits package, professional growth, and valuable time to recharge.

Staff Presales Solutions Engineer (R2799)

Company: Shield AI

Location: Washington DC

Posted Sep 27, 2024

The job description is for a Presales Solutions Engineer who will provide technical expertise and support to customers. The role involves collaborating with customers, developing AI and Autonomy applications, and providing technical support and training. The required qualifications include a Bachelor's degree in Engineering or Computer Science, industry experience, and strong technical and communication skills.

Managed Services Consultant

Company: DelCor Technology Solutions

Location: Washington DC

Posted Sep 27, 2024

DelCor Technology Solutions is a consulting firm that provides technology consulting and IT support to associations and nonprofits. They have a dedicated team with technical expertise and a focus on building long-term relationships with clients. They are seeking a Managed Service Consultant to provide software and hardware consulting to clients in the DC metro area.

Portfolio Director

Company: Technical Assent

Location: Washington DC

Posted Sep 27, 2024

The job posting is for a Portfolio Director position at Technical Assent, a company that provides services in government, business, and non-profit sectors. The successful candidate will have experience in government consulting, project management, and business development, and will be responsible for managing projects, teams, and clients.

Staff Java Engineer (REMOTE)

Company: GEICO

Location: Washington DC

Posted Sep 27, 2024

The job posting is for a Staff Engineer position at GEICO, requiring experience in software development, architecture, and design. The role involves leading engineering teams, designing and implementing real-time data streaming solutions, and mentoring junior team members. The company offers a competitive salary range, benefits, and a total rewards program.

Associate Systems Engineer (Top Secret Clearance)

Company: Appian Corporation

Location: Washington DC

Posted Sep 27, 2024

Appian is a software company that automates business processes. They are looking for an Associate Architect to scale their technical solutions and work alongside their delivery teams. The role requires exceptional customer interaction, systems administration, and programming skills. Appian provides a diverse array of growth and development opportunities, including training and mentorship.

Network Engineer

Company: ArdentMC

Location: Washington DC

Posted Sep 27, 2024

Ardent is seeking Network Engineers to join their team. The company offers competitive benefits, professional development opportunities, and a rewarding environment. The role requires expertise in network hardware and software configurations, troubleshooting, and technical communications.

Principal Product Manager, Search Experience

Company: ZoomInfo

Location: Washington DC

Posted Sep 27, 2024

ZoomInfo is seeking a talented Product Manager to lead and enhance the ZoomInfo Search experience. The successful candidate will execute the overall product strategy, collaborate with cross-functional teams, and ensure alignment with business goals.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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