Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Senior Manager, Product Manager - Enterprise Financial Platforms

Company: Capital One

Location: Washington DC

Posted Sep 26, 2024

Capital One is looking for a Senior Product Manager to lead the development of a platform that will transform the way customers manage their finances. The ideal candidate will have a strong understanding of customer needs, experience in digital product management, and a passion for innovation and customer-centricity.

Customer Support Technician (System Admin II)

Company: BAE Systems

Location: Washington DC

Posted Sep 26, 2024

The job description highlights the company's commitment to innovation, customer service, and diversity. It emphasizes the importance of teamwork, employee development, and work-life balance. The company offers competitive pay, benefits, and opportunities for growth and recognition.

Lead Database / Oracle Engineer

Company: Two Six Technologies

Location: Washington DC

Posted Sep 26, 2024

Two Six Technologies is seeking a Database Engineer to lead the design, implementation, and testing of complex data infrastructure. The role requires a proactive individual who thrives in a collaborative environment and is committed to delivering high-quality solutions.

Sales & Customer Service Representative

Company: Aurora Ripple Enterprises

Location: Washington DC

Posted Sep 26, 2024

The company values its people, has a winning culture, and promotes from within. The Sales and Customer Service Representative role requires a professional image, communication skills, and a fun and vibrant environment. The job involves meeting with potential customers, handling sales inquiries, and contributing to a team culture.

Management Trainee

Company: Aurora Ripple Enterprises

Location: Washington DC

Posted Sep 26, 2024

The job description highlights opportunities for growth, training, and development. It emphasizes the importance of teamwork, communication, and customer service. The company offers a range of benefits, including internal growth, personal coaches, and mentorship.

Entry Level Account Manager

Company: Aurora Ripple Enterprises

Location: Washington DC

Posted Sep 26, 2024

Aurora Ripple is a business management firm offering entry-level Account Manager positions with opportunities for growth and advancement. The ideal candidate will have a strong work ethic, positive attitude, and willingness to learn, with a focus on building personal relationships and providing a superior customer experience.

Federal Civilian Deployment Strategist

Company: Scale AI

Location: Washington DC

Posted Sep 26, 2024

Scale is a rapidly growing company looking for a strong business development lead to sell AI products and services to US government agencies. The role involves identifying key customers, working with solution engineers, and evangelizing Scale's products.

Lead Data Engineer

Company: Two Six Technologies

Location: Washington DC

Posted Sep 26, 2024

Two Six Technologies is seeking a Data Engineer to join their team. The ideal candidate will have extensive experience with large-scale database development, data modeling, and data testing. The company is an Equal Opportunity Employer and does not discriminate in employment opportunities or practices.

Lead Software Developer

Company: Two Six Technologies

Location: Washington DC

Posted Sep 26, 2024

Two Six Technologies is seeking a talented Software Engineer to join their dynamic team. The ideal candidate will have a strong understanding of largescale database development and data modeling. The company is committed to building innovative products that solve complex challenges and empower their team and customers.

Technical Sales and Field Service Engineer

Company: Captive Aire

Location: Washington DC

Posted Sep 26, 2024

CaptiveAire is a leading manufacturer of commercial kitchen ventilation systems, seeking a driven engineer to join their sales team. The position involves application engineering, sales support, and field service work, with a focus on growing business with existing customers and developing new business.

Solutions Architect

Company: Primer

Location: Washington DC

Posted Sep 26, 2024

Primer is a company that provides trusted decision-ready AI to critical organizations. They are looking for a Solutions Architect to work with public sector customers, understanding their unique challenges and identifying opportunities for Primer's NLP/NLG technologies.

Contracts Administrator

Company: Ridgeline International

Location: Washington DC

Posted Sep 26, 2024

Ridgeline International is a tech company that helps government and enterprise customers solve problems. They offer a collaborative work environment, flexible remote work options, and a culture that values teamwork. The company is seeking a seasoned Contracts Administrator to manage unique and complex government programs.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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