Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Sr. Program Manager - Identity Verification

Company: ID.me

Location: Washington DC

Posted Sep 26, 2024

IDme is a high-growth enterprise software company that simplifies identity verification and empowers people to control their data. The company has received numerous awards and has raised over $275 million in funding. IDme is looking for a Member Experience Operations Sr Program Manager to improve the member experience and reduce friction points.

Onsite Supervisor

Company: Indeed Flex

Location: Washington DC

Posted Sep 26, 2024

Indeed Flex is a company that helps people get jobs by providing flexible work arrangements and job seekers with control and ownership. They aim to revolutionize the industry and are committed to building a diverse and inclusive workplace.

Senior Data Scientist

Company: Seneca Holdings

Location: Washington DC

Posted Sep 26, 2024

Seneca Technologies is seeking a Senior Data Scientist in the Washington DC metro region. The company offers competitive compensation and a strong benefits package, and is committed to building an inclusive work environment.

Finance Shared Services - Accounting - Senior Workday Payroll Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Sep 26, 2024

Fannie Mae is a flexible hybrid company that offers a dynamic work environment and opportunities to grow a career. The company is committed to fostering a diverse and inclusive workplace and provides a comprehensive benefits package.

Customer Success Manager, Federal

Company: ID.me

Location: Washington DC

Posted Sep 26, 2024

IDme is a high-growth enterprise software company that simplifies identity proofing and verification. The company has received numerous awards and has a strong focus on digital access and inclusion.

Assistant Operations Manager

Company: Clear Channel Outdoor

Location: Washington DC

Posted Sep 26, 2024

The job posting is for an Assistant Operations Manager at Clear Channel Outdoor. The job involves managing production operations, collaborating with sales and marketing, and providing operational counsel to the branch. The job requires strong analytical and problem-solving skills, excellent communication skills, and the ability to work under pressure.

2024 Space Scientist

Company: The Aerospace Corporation

Location: Washington DC

Posted Sep 26, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is committed to providing an inclusive and diverse workplace, and offers a competitive compensation package and benefits.

Hostess/Cashier

Company: Department of the Navy - Commander, Navy Installations

Location: Bremerton, Washington Bremerton, Washington

Posted Sep 26, 2024

The Morale Welfare and Recreation department provides fitness, recreation, lodging, and food and beverage programs for service members and their families. The primary function of the incumbent is to perform cashiering tasks.

Project Manager, Operational Excellence

Company: Nexamp

Location: Washington DC

Posted Sep 26, 2024

Nexamp is a company that is passionate about improving the environment and is looking for a Project Manager to join their team. The role will involve conducting current-state assessments, creating project plans, and managing multiple projects concurrently. The ideal candidate will have 2+ years of professional experience, superior communication skills, and a patient and customer-centric mindset.

Advanced Cyber Analyst, TS/SCI (Virginia)

Company: GuidePoint Security

Location: Washington DC

Posted Sep 26, 2024

GuidePoint Security is a rapidly growing company that provides trusted cybersecurity expertise solutions and services. The company is looking for an Advanced Cybersecurity Analytics Specialist to join their team. The job requires a strong background in cybersecurity, data analysis, and communication. The company offers a range of benefits, including 100 employer-paid medical premiums, 100 employer-paid dental premiums, and a flexible time off program.

Accounting Technician

Company: Department of Health and Human Services - Indian Health Service

Location: Nespelem, Washington Nespelem, Washington

Posted Sep 26, 2024

The job announcement is for an accounts receivable support position in a patient accounting system. The position reports to the Business Office Manager and may be eligible for recruitment or relocation incentives.

Sr. Program Manager - Voice of the Customer

Company: ID.me

Location: Washington DC

Posted Sep 26, 2024

IDme is a high-growth enterprise software company that simplifies how people prove and share their identity online. The company empowers people to control their data through a portable and trusted login, and has received numerous awards and funding.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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