Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Automation Tester

Company: Harmonia Holdings Group

Location: Washington DC

Posted Sep 24, 2024

Harmonia Holdings Group LLC is a rapidly growing federal government contractor that provides innovative solutions to its clients. The company is seeking a MidLevel Automation Tester to join its team in a highly secure SCIF environment. The job requires experience in automation testing, proficiency with Selenium, and the ability to work in a fast-paced environment.

Information Technology Specialist (INFOSEC)

Company: Other Agencies and Independent Organizations - Office of Inspector General for the Federal Housing Finance Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 24, 2024

The Federal Housing Finance Agency Office of Inspector General promotes the economy, efficiency, and integrity of FHFAs programs and operations by conducting audits, investigations, evaluations, and reviews, and recommending courses of action designed to support FHFAs mission of ensuring a safe and sound mortgage finance system that provides reliable liquidity and funding for housing finance and community investment.

Senior Content Marketing Specialist

Company: AvePoint

Location: Washington DC

Posted Sep 24, 2024

AvePoint is a global leader in data management and data governance, committed to investing in its people and fostering a culture of agility, passion, and teamwork. The company is looking for enthusiastic content creators to capture and elevate its voice, and is proud to employ talent from diverse backgrounds and identities.

Cyber Data Analytics, TS/SCI (Virginia)

Company: GuidePoint Security

Location: Washington DC

Posted Sep 24, 2024

GuidePoint Security is seeking a motivated Cybersecurity Operations Specialist to perform on our Cybersecurity Data Analysis Services team. The team member shall provide cybersecurity data analysis services, including designing, developing, building, testing, configuring, employing, integrating, sustaining, and refreshing the Security Information Events Management (SIEM) systems.

Associate Financial Advisor - Seattle

Company: BECU

Location: Washington DC

Posted Sep 24, 2024

BECU is a community credit union that provides financial products and services to its members. The company is committed to delivering superior services and has a rich history of over 85 years. The role of an Associate Financial Advisor is to provide personalized investment services and recommendations to member clients.

Recreation Assistant (Sports)

Company: Department of the Navy - Commander, Navy Installations

Location: Silverdale, Washington Silverdale, Washington

Posted Sep 24, 2024

The Morale Welfare and Recreation department provides fitness, recreation, lodging, and food and beverage programs for service members and their families.

NOC/SOC Architect

Company: Harmonia Holdings Group

Location: Washington DC

Posted Sep 24, 2024

Harmonia Holdings Group LLC is a rapidly growing federal government contractor that provides innovative solutions to its clients. The company is committed to fostering a workplace that encourages growth, initiative, and employee satisfaction. It is looking for a skilled NOCSOC Architect to design and implement network and security operations center solutions in a highly secure SCIF environment.

IT Project Manager

Company: ArdentMC

Location: Washington DC

Posted Sep 24, 2024

Ardent is seeking an IT Project Manager to join their team. The company offers competitive benefits, professional development opportunities, and a rewarding environment. The job requires experience in IT software development, Agile, and Federal government contracts.

Technical Support - Specialist - TS04

Company: Solutions³ LLC

Location: Washington DC

Posted Sep 24, 2024

The job posting is for a Technical Support Specialist to work on a mission-critical development and sustainment program. The role requires experience with technical tasks, problem identification, and resolution, as well as working with various software and systems.

Hostess/Cashier

Company: Department of the Navy - Commander, Navy Installations

Location: Bremerton, Washington Bremerton, Washington

Posted Sep 24, 2024

The Morale Welfare and Recreation department provides fitness, recreation, lodging, and food and beverage programs for service members and their families. The primary function of the incumbent is to perform cashiering tasks.

Accounting Technician

Company: Department of Health and Human Services - Indian Health Service

Location: Nespelem, Washington Nespelem, Washington

Posted Sep 24, 2024

The job announcement is for an accounts receivable support position in a patient accounting system. The position reports to the Business Office Manager and may be eligible for recruitment or relocation incentives.

Associate Sales Lead

Company: Loka

Location: Washington DC

Posted Sep 24, 2024

The job posting is looking for an Associate Sales Executive to join the Loka team, requiring a strategic thinker with technical aptitude and domain expertise. The role involves working remotely, with a competitive base salary and quarterly bonus structure.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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