Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Business Development Manager - Seattle, WA or Portland, OR- Field-Based - Remote

Company: TrueCar

Location: Washington DC

Posted Sep 25, 2024

TrueCar is a leading automotive digital marketplace that aims to make car buying and selling easy, transparent, and efficient. The company is seeking a Business Development Manager to close accounts and achieve revenue and profitability growth.

Cloud Systems Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Sep 25, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is committed to providing an inclusive and diverse workplace and offers a range of benefits to its employees.

Marketing Operations Application Specialist

Company: Appian Corporation

Location: Washington DC

Posted Sep 25, 2024

Appian is a software company that values respect, work, and impact. They are looking for a Marketing Operations Application Specialist to join their team. The company provides a diverse array of growth and development opportunities, including training, mentorship, and tuition reimbursement.

PLS SaaS Account Executive

Company: Rubrik, Inc.

Location: Washington DC

Posted Sep 25, 2024

Rubrik is a company that helps organizations achieve business resilience against cyberattacks and operational disruptions. They offer a sales enablement program and a One Rubrik selling approach to help sales professionals exceed their goals. The company is committed to building a diverse and inclusive culture and is an equal opportunity employer.

Strategic Account Manager-DC/Baltimore

Company: Rewards Network

Location: Washington DC

Posted Sep 25, 2024

Rewards Network is a company that helps restaurants increase their revenue, traffic, and customer engagement through innovative financial marketing services and premier dining rewards programs. The company is looking for a Strategic Account Manager to serve as the main business contact and resource for existing restaurant owners within a defined region.

Space Debris and Satellite Disposal Analyst

Company: The Aerospace Corporation

Location: Washington DC

Posted Sep 25, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is committed to providing an inclusive and diverse workplace and offers a competitive compensation package.

Senior Paralegal

Company: Leidos

Location: Washington DC

Posted Sep 24, 2024

Leidos is a Fortune 500 company that delivers innovative solutions through its diverse and talented people. The company is searching for a Senior Paralegal to work on-site in support of a Federal Agency in Washington DC.

Java Software Engineer (AWS, Lambda) (USA Remote)

Company: Turnitin

Location: Washington DC

Posted Sep 25, 2024

Turnitin is a global organization that promotes honesty, consistency, and fairness in education. The company is looking for a Software Engineer to join their Grading and Feedback team, responsible for designing and implementing scalable backend services using AWS Lambda.

Senior Associate, Nonprofit Consulting

Company: Marcum

Location: Washington DC

Posted Sep 25, 2024

Marcum LLP offers a great career with exceptional benefits, including a competitive salary, flexible work options, and industryleading technology. The company also provides a comprehensive employee benefits package, including medical, dental, and vision insurance, as well as paid time off and a 401k plan.

Business Development Executive, DoD Solutions

Company: cBEYONData

Location: Washington DC

Posted Sep 25, 2024

The job posting is for a Business Development Executive to identify and close Tech-enabled deals in the federal market. The ideal candidate has over 5 years of DoD federal government sales experience and strong knowledge of federal government contracting processes.

Senior Manager of Problem Management Operations

Company: GEICO

Location: Washington DC

Posted Sep 25, 2024

The job description is for a leadership position in problem management, requiring experience in team management, problem resolution, and stakeholder collaboration. The role involves process improvement, reporting, and analytics, as well as risk management and customer focus. The company offers a competitive salary range, benefits, and a total rewards program.

Director, Sales (Individual Contributor)

Company: Optoro

Location: Washington DC

Posted Sep 25, 2024

Optoro is a fast-growing SaaS company that aims to revolutionize the retail industry by making returns simple and efficient. The company is looking for a Director of Sales to lead the sales efforts related to 3PLs, with a focus on building and managing the sales pipeline, developing customized proposals, and maintaining strong executive and decision-maker level relationships.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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