Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Large Enterprise Account Executive - Pacific Northwest

Company: Sprinklr

Location: Washington DC

Posted Sep 22, 2024

Sprinklr is a leading enterprise software company that helps companies deliver human experiences to every customer every time. The company is committed to creating a culture where employees feel like they belong and are happier today than they were yesterday.

Capture Manager

Company: BLN24

Location: Washington DC

Posted Sep 22, 2024

BLN24 is a digital agency that supports the US Federal Government in achieving their mission and goals. They are looking for a Capture Manager to capture opportunities, establish relationships, and support proposal development activities.

Developer

Company: Amentum

Location: Washington DC

Posted Sep 22, 2024

The job description is for a software developer with experience in Windows Powershell, Puppet, and remote administration. The role requires excellent communication skills, ability to work in a dynamic environment, and willingness to travel. The company is an equal opportunity employer.

Records Analyst

Company: Savan Group

Location: Washington DC

Posted Sep 22, 2024

Savan is looking for a Records Analyst to support a federal government client. The job involves developing records schedules, policies, and procedures, as well as managing the transfer of records to storage. The ideal candidate should have experience in federal government physical and electronic records and information management, and be able to perform roles and responsibilities.

Technical Account Manager, Federal

Company: Altana AI

Location: Washington DC

Posted Sep 22, 2024

Altana is a collaborative public-private network that enables customers to manage their supply chain networks. The company is looking for a Technical Account Manager to collaborate with customers and drive user adoption.

Systems Integration Engineer

Company: AnaVation LLC

Location: Washington DC

Posted Sep 22, 2024

AnaVation is seeking a Systems Integration Engineer to support a mission critical customer in Reston VA. The engineer will develop and deliver new capabilities, support existing infrastructure and applications, and add new data sources to secure mission systems.

SEO Sales Executive

Company: BluShark Digital

Location: Washington DC

Posted Sep 22, 2024

BluShark Digital is looking for a SEO Sales Executive to join their team. The role involves developing and maintaining customer relationships, innovating lead generation techniques, and staying up-to-date with cutting-edge SEO strategies. The company prides itself on being an agency that puts its clients first and is committed to a work environment that promotes equal employment opportunities.

Project Manager (Remote Opportunity)

Company: VetsEZ

Location: Washington DC

Posted Sep 22, 2024

VetsEZ is seeking a Project Manager to support a project with the Department of Veterans Affairs. The ideal candidate would have extensive experience leading large-scale program management within a dynamic environment.

Technical Solutions Development Lead

Company: DLH Holdings Corp.

Location: Washington DC

Posted Sep 22, 2024

DLH Corporation is a company that delivers improved health and national security readiness solutions through science research and development. They provide technical oversight and leadership, collaborate with team members, and develop solutions to transform government agencies' service delivery. The company offers a range of benefits, including a 401k retirement plan, and is an equal opportunity employer.

Services Product Manager (US Remote)

Company: Motorola Solutions

Location: Washington DC

Posted Sep 22, 2024

Motorola Solutions is a company that helps people be their best in the moments that matter by solving for safer technologies and ecosystems. The company is committed to providing an inclusive and accessible recruiting experience and has a people-first and community-focused culture.

Systems Integrator (Full Performance)

Company: BAE Systems

Location: Washington DC

Posted Sep 22, 2024

BAE Systems is a leading defense and aerospace company that provides engineering integration and sustainment support for critical military platforms and systems. They are looking for experienced Systems Integrators to join their technology-based program supporting a key government customer.

Sr. Director, Solutions Marketing

Company: ScienceLogic

Location: Washington DC

Posted Sep 22, 2024

The job posting is for a Senior Director Solutions Marketing position at ScienceLogic, a company that empowers intelligent automated IT operations. The ideal candidate should have experience in solutions marketing, leadership, and technical background. The company offers a remote-first culture, comprehensive benefits, and opportunities for growth and development.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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