Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Principal Associate, Full Stack Developer - Capital One Software (Remote)

Company: Capital One

Location: Washington DC

Posted Sep 22, 2024

The job posting is for a Senior Software Engineer position at Capital One Software, responsible for building Enterprise B2B solutions, collaborating with Product, and demonstrating a strong sense of ownership. The role requires experience in distributed microservices, full stack systems, and cloud technologies, with a strong understanding of software design patterns and secure application development practices.

Technical Writer

Company: GAMA-1 Technologies

Location: Washington DC

Posted Sep 22, 2024

GAMA1 is seeking a remote Technical Writer to join their team. The role involves gathering, analyzing, and composing technical information into clear documents. The ideal candidate should have a strong understanding of the subject matter, experience with Microsoft Office Suite, and ability to obtain a Public Trust.

Data Architect

Company: Publicis Groupe

Location: Washington DC

Posted Sep 22, 2024

Publicis Sapient is seeking a Data Lead/Architect to design, develop, and maintain data architecture across the Agile Release Train. The ideal candidate will have over 10 years of experience in leading and implementing data solutions, with expertise in data architecture, data modeling, and database design.

Grace Hopper Conference - Senior Engineer (Remote)

Company: GEICO

Location: Washington DC

Posted Sep 21, 2024

GEICO is seeking passionate Engineers to work on innovative products and contribute to the development of scalable and resilient systems. The role requires experience with modern languages, cloud computing, and DevOps. The company offers a competitive annual salary range of $9,000,000 to $18,500,000 and a comprehensive benefits package.

Energy & Sustainability Advisor - Commercial Sales - North East

Company: 5

Location: Washington DC

Posted Sep 21, 2024

The job posting is for a sales position in the energy industry, requiring experience in B2B outside sales, energy industry, and ability to work independently. The company offers a world-class team, internal partners, base plus commission, and award-winning culture.

Grace Hopper Conference - Engineer II (Remote)

Company: GEICO

Location: Washington DC

Posted Sep 21, 2024

GEICO is seeking passionate Engineers to work on innovative products and contribute to the development of scalable and resilient systems. The role requires experience with modern programming languages, cloud computing, and strong problem-solving skills.

Senior Software Engineer

Company: Walmart Global Tech

Location: Washington DC

Posted Sep 21, 2024

The job posting is for a Senior Software Engineer position at Walmart, requiring a Bachelor's degree and 3-5 years of experience in software engineering. The job involves developing and maintaining software applications, analyzing data, and implementing REST APIs. The company is an equal opportunity employer.

System Administrator

Company: BAE Systems

Location: Washington DC

Posted Sep 21, 2024

The job description is for an onsite System Administrator to support the IT Operations Team at BAE Systems Intelligence and Security Sector. The role involves supporting customers' Model Based System Engineering Environments, installing and configuring servers, and troubleshooting issues. The company offers a competitive salary range, employee benefits, and a commitment to diversity, equity, and inclusion.

Appeals Specialist II

Company: Martin's Point Health Care

Location: Washington DC

Posted Sep 22, 2024

Martins Point Health Care is an innovative not-for-profit health care organization that offers care and coverage to the people of Maine and beyond. The organization values trust, respect, and continuous learning, and has been certified as a Great Place to Work since 2015.

PC Desktop Technician

Company: Link Solutions, Inc.

Location: Washington DC

Posted Sep 21, 2024

Link Solutions Inc is a technology company that delivers reliable and effective Information Technology services to government clients. They are seeking a PC Desktop Technician to join their team in Frederick, MD. The job involves managing and coordinating IT projects, installing and configuring software, and providing technical assistance to users.

Product Marketing Manager

Company: Merlin International

Location: Washington DC

Posted Sep 21, 2024

Merlin is seeking a dynamic and experienced Product Marketing Manager to develop and execute go-to-market strategies for cybersecurity products and integrations. The role requires a strategic thinker with a passion for technology and the ability to translate complex technical concepts into compelling messaging for various audiences.

Senior Manager of Problem Management Operations

Company: GEICO

Location: Washington DC

Posted Sep 21, 2024

The job description is for a Senior Manager Problem Management Operations role at GEICO. The individual will collaborate with various teams to support and advance problem management, lead a team, and ensure proactive stakeholder engagement. The job requires experience in managing and leading high-performing teams, attention to detail, and excellent problem-solving skills.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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