Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Underwriter Consultant

Company: MassMutual

Location: Washington DC

Posted Sep 20, 2024

The job posting is for an Underwriting Consultant position at MassMutual's Accelerated Underwriting Team. The team is responsible for delivering quality fluidless underwriting decisions within expected time standards. The job requires a blend of analytical thinking, adaptability, and collaboration. The company offers a fast-paced and inclusive work environment, opportunities for mentorship and training, and a strong focus on ethics and integrity.

Systems Analyst - Technology Business Management (TBMA)

Company: MassMutual

Location: Washington DC

Posted Sep 20, 2024

MassMutual is seeking a Technology Business Management Analyst to join their Business of IT Tools Team. The candidate will be responsible for maintaining, developing, and enhancing their TBM platform Apptio. The team is focused on delivering quality data and analytics through the TBM platform, allowing IT Finance and Business partners to make data-driven decisions.

Information Technology Specialist (INFOSEC)

Company: Other Agencies and Independent Organizations - Office of Inspector General for the Federal Housing Finance Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 20, 2024

The Federal Housing Finance Agency Office of Inspector General promotes the economy, efficiency, and integrity of FHFAs programs and operations by conducting audits, investigations, evaluations, and reviews, and recommending courses of action designed to support FHFAs mission of ensuring a safe and sound mortgage finance system that provides reliable liquidity and funding for housing finance and community investment.

Manager, Support, Premium & Growth

Company: Standard Bank Group

Location: Washington DC

Posted Sep 20, 2024

The job description is for a leadership role in Business Banking, requiring experience in relationship management, team leading, and risk and credit. The company is looking for candidates with a business commerce degree and relevant experience.

Contracts Manager

Company: Babel Street

Location: Washington DC

Posted Sep 20, 2024

Babel Street is a technology company that provides advanced AI and data analytics solutions for identity intelligence and risk operations. They are seeking a Contracts Manager to support their growing Partners Team and provide contracts support to government and commercial organizations.

Senior Manager

Company: Metropolis Technologies

Location: Washington DC

Posted Sep 20, 2024

The company Metropolis is reimagining parking to enable frictionless checkout-free experiences. The Senior Manager role supports operations at assigned locations, ensuring client satisfaction and team performance.

Accounting Technician

Company: Department of Health and Human Services - Indian Health Service

Location: Nespelem, Washington Nespelem, Washington

Posted Sep 20, 2024

The job announcement is for an accounts receivable support position in a patient accounting system. The position reports to the Business Office Manager and may be eligible for recruitment or relocation incentives.

Recreation Assistant (Sports)

Company: Department of the Navy - Commander, Navy Installations

Location: Silverdale, Washington Silverdale, Washington

Posted Sep 20, 2024

The Morale Welfare and Recreation department provides fitness, recreation, lodging, and food and beverage programs for service members and their families.

Research Analyst

Company: Radiant Digital

Location: Washington DC

Posted Sep 20, 2024

The job description involves conducting research, analyzing data, preparing reports, and providing administrative support. It also requires excellent communication skills, customer service, and collaboration with colleagues. The role involves staying up to date with industry trends and government regulations.

Hostess/Cashier

Company: Department of the Navy - Commander, Navy Installations

Location: Bremerton, Washington Bremerton, Washington

Posted Sep 20, 2024

The Morale Welfare and Recreation department provides fitness, recreation, lodging, and food and beverage programs for service members and their families. The primary function of the incumbent is to perform cashiering tasks.

DevOps Engineer

Company: OneSpan

Location: Washington DC

Posted Sep 20, 2024

OneSpan is looking for creative thinkers and fearless ideas to disrupt their industry. They are building a cloud-native security solution and are seeking a DevOps Engineer to work on strategic projects.

Desktop Engineer

Company: EUROPEAN DYNAMICS

Location: Washington DC

Posted Sep 20, 2024

The job posting is for a Desktop Engineer position at European Dynamics, a leading software and IT company. The job requires experience in IT, knowledge of various software and hardware, and excellent command of English and German. The company offers a competitive remuneration package and a dynamic work environment.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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