Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Expert Data Scientist/Imagery Analyst

Company: Gray Tier Technologies, LLC

Location: Washington DC

Posted Sep 20, 2024

The job posting is looking for an expert data scientist with experience in geospatial information systems, imagery analysis, and tasking strategies. The ideal candidate should have a degree in GIS, Computer Systems, or Information Systems Management and experience working with Esri ArcGIS.

Manager, Prisma Cloud Solutions Architect - Federal

Company: Palo Alto Networks

Location: Washington DC

Posted Sep 20, 2024

Palo Alto Networks is a company that values innovation, disruption, and customer satisfaction. They are looking for a leader to develop their field cloud security SAs to become domain experts on cloud security and proficient on competitive products. The company is committed to providing reasonable accommodations for all qualified individuals with a disability and celebrates diversity in their workplace.

Contracts Manager

Company: Babel Street

Location: Washington DC

Posted Sep 20, 2024

Babel Street is a technology company that provides advanced AI and data analytics solutions for identity intelligence and risk operations. They are seeking a Contracts Manager to support their growing Partners Team and provide contracts support to government and commercial organizations.

CyberArk Engineer

Company: Solutions³ LLC

Location: Washington DC

Posted Sep 20, 2024

The job posting is seeking a CyberArk Engineer to support the design, development, and deployment of advanced cybersecurity capabilities. The successful candidate will have experience with Identity and Access Management, Privileged Access Management, and troubleshooting various complex issues.

Lead Financial Engineer (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Sep 20, 2024

Fannie Mae is a company that helps people buy and rent homes, and they are looking for a Lead Financial Engineer to join their team. The job involves working with data and financial models to help the company make informed decisions. The company values diversity and inclusion, and offers a range of benefits and perks to its employees.

Enterprise Account Executive - Mid-Atlantic

Company: Chainguard

Location: Washington DC

Posted Sep 20, 2024

Chainguard is a company that provides secure open-source software solutions. They have a strong focus on customer relationships and prioritize intentional action. The company is looking for highly motivated sales executives to join their team.

Salesforce Developer (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Sep 20, 2024

Fannie Mae is a flexible hybrid company that offers a range of benefits and opportunities for employees. The company is committed to fostering a diverse and inclusive workplace and is looking for a Salesforce Developer to join its team.

Sr. Product Analyst - (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Sep 20, 2024

Fannie Mae is a flexible hybrid company that offers a range of benefits and opportunities for growth. The company is committed to fostering a diverse and inclusive workplace and is an equal opportunity employer.

Targeter II

Company: BAE Systems

Location: Washington DC

Posted Sep 21, 2024

BAE Systems is seeking Intelligence Analysts to support a client's operational requirements. The job requires prior experience in supporting HUMINT operations or familiarity with the Intelligence Community. The company offers a competitive salary range, employee benefits, and a commitment to diversity, equity, and inclusion.

Housekeeping Supervisor

Company: Placemakr

Location: Washington DC

Posted Sep 20, 2024

Placemakr is a venture-backed startup aiming to revolutionize hospitality and home. They offer a unique platform that combines property operations, customer acquisitions, and tech stack for flexible operations. The company values creating exceptional guest experiences and maintaining high cleanliness standards. As a Housekeeping Supervisor, you will play a crucial role in ensuring seamless housekeeping operations, upholding cleanliness standards, and fostering a positive team culture. The position requires open availability, including nights, weekends, and holidays, with an hourly rate of $24. Placemakr offers competitive benefits, including stock options, flexible scheduling, and a generous bonus program.

2025 Sensor Modeling and Simulation Graduate Intern

Company: The Aerospace Corporation

Location: Washington DC

Posted Sep 21, 2024

The Aerospace Corporation is a leading company in the space industry, offering innovative solutions and opportunities for employees. The company is committed to providing an inclusive and diverse workplace, and is a proud member of Space Workforce 2030.

Digital Strategy & Insights Manager (f/m/d)

Company: Novartis

Location: Washington DC

Posted Sep 20, 2024

The job description is for a Digital Strategy and Insights Manager at Novartis in Vienna, Austria. The role involves spearheading digital campaigns, generating customer insights, and driving change management. The company offers a competitive salary, incentive program, and opportunities for growth and development.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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