Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Junior Program Manager

Company: Copper River Family of Companies

Location: Washington DC

Posted Sep 19, 2024

Copper River Cyber Solutions is seeking a Junior Program Manager to join their team in support of a new contract at the Food and Drug Administration. The Junior Program Manager will be responsible for managing resources, schedules, financials, and adhering to quality and control guidelines throughout the full systems development life cycle.

LINUX Engineer

Company: Copper River Family of Companies

Location: Washington DC

Posted Sep 19, 2024

Copper River Cyber Solutions is seeking a LINUX Engineer to join their team in support of a new contract at the Food and Drug Administration. The ideal candidate will have experience with Linux, networking, and security practices, and will work closely with the customer and other team members to evolve and integrate best practices.

Accounting Technician

Company: Department of Health and Human Services - Indian Health Service

Location: Nespelem, Washington Nespelem, Washington

Posted Sep 19, 2024

The job announcement is for an accounts receivable support position in a patient accounting system. The position reports to the Business Office Manager and may be eligible for recruitment or relocation incentives.

Sr. Contracts Manager, Federal

Company: Hitachi Vantara

Location: Washington DC

Posted Sep 19, 2024

Hitachi Vantara Federal is seeking a Senior Contracts Manager to support its US Federal Government business. The company offers a unique combination of security, benefits, and agility. The role requires a meticulous attention to detail and a strong sense of professional curiosity.

Hostess/Cashier

Company: Department of the Navy - Commander, Navy Installations

Location: Bremerton, Washington Bremerton, Washington

Posted Sep 19, 2024

The Morale Welfare and Recreation department provides fitness, recreation, lodging, and food and beverage programs for service members and their families. The primary function of the incumbent is to perform cashiering tasks.

Technical Writer and Editor III

Company: Solutions³ LLC

Location: Washington DC

Posted Sep 19, 2024

Solutions³ LLC is seeking a Technical Writer amp Editor III to support a critical customer mission by performing investigations, developing mitigation plans, and assisting with the restoration of services. The ideal candidate must have 5+ years of technical writing experience, an active TSSCI clearance, and the ability to obtain DHS Suitability prior to starting employment.

Business Development Specialist, Federal Health (Remote, DMV, USA)

Company: ICA, Inc.

Location: Washington DC

Posted Sep 19, 2024

The company, ICA Global, is a rapidly growing consulting firm that offers a range of management solutions and technical services. They are looking for a Business Development Specialist to join their team and support their growth in the federal health space.

Chief, Economic Affairs Branch

Company: Executive Office of the President - Office of Management and Budget

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 19, 2024

The position is located in the Executive Office of the President's Office of Management and Budget's International Affairs Division. The incumbent is responsible for budget formulation, legislative analysis, and management of international economic and development programs.

Information Technology Specialist (INFOSEC)

Company: Other Agencies and Independent Organizations - Office of Inspector General for the Federal Housing Finance Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 19, 2024

The Federal Housing Finance Agency Office of Inspector General promotes the economy, efficiency, and integrity of FHFAs programs and operations by conducting audits, investigations, evaluations, and reviews, and recommending courses of action designed to support FHFAs mission of ensuring a safe and sound mortgage finance system that provides reliable liquidity and funding for housing finance and community investment.

Technical Specialist – Training Advisor - REMOTE

Company: Strategic Resolution Experts

Location: Washington DC

Posted Sep 19, 2024

The job posting is seeking a Technical Specialist/Training Advisor to join the team, responsible for developing and delivering training programs to enhance community resilience and prepare stakeholders for effective disaster risk reduction and management. The ideal candidate will have a bachelor's degree and a minimum of 4 years of relevant experience.

Senior Financial Analyst

Company: Prometheus Federal Services (PFS)

Location: Washington DC

Posted Sep 19, 2024

The job posting is for a Senior Financial Analyst position at Prometheus Federal Services PFS, requiring a detail-oriented individual with excellent Excel skills and a strong understanding of finance principles. The ideal candidate will have experience supporting the Veterans Health Administration VHA and possess exceptional reporting and presentation skills.

Technical Specialist – Engineer - REMOTE

Company: Strategic Resolution Experts

Location: Washington DC

Posted Sep 19, 2024

The job posting is seeking a Technical Specialist/Engineer to join their team, providing engineering expertise to support projects enhancing community resilience and mitigating natural disaster risks. The ideal candidate will have a bachelor's degree and 5+ years of relevant experience.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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