Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Engineer/Facilities Project Manager

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 20, 2024

EngineerFacilities Project Managers provide products and services for Agency customers by developing and coordinating civil electrical and mechanical standards and recapitalization projects.

VP - Program Management

Company: Accelya

Location: Washington DC

Posted Sep 20, 2024

Accelya is a leading global software provider to the airline industry, empowering airlines to take control of their retailing and drive growth. The company is proud to enable innovation-led growth for the airline industry and put control back in the hands of airlines.

M365 Consultant

Company: Bamboo Solutions

Location: Washington DC

Posted Sep 20, 2024

The job posting is seeking experienced professionals to work on Microsoft SharePoint and M365 solutions. The role involves creating and supporting SharePoint and M365 solutions, providing consulting services, and assisting application development teams. The company offers competitive salary, profit sharing, and benefits.

Contracting Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 20, 2024

Contracting Officers streamline the acquisition process to maximize resources and negotiate complex contracts.

Data Product Owner

Company: Thomson Reuters

Location: Washington DC

Posted Sep 20, 2024

Thomson Reuters is looking for a Data Product Owner to join their team. The role involves owning several data products, working with functional and technical teams, and providing technical and data exploration expertise. The company offers a hybrid work model, comprehensive benefits, and opportunities for personal and professional growth.

Service of Process Specialist

Company: CSC

Location: Washington DC

Posted Sep 20, 2024

CSC is a global business legal and financial services company that provides knowledge-based solutions to clients worldwide. They are hiring Client Service Representatives for their Corporate and Legal Services department, offering a range of benefits and opportunities for growth.

QA/QC Tester

Company: Accrete AI

Location: Washington DC

Posted Sep 20, 2024

Accrete is a dual-use AI software product company that sells into both government and private enterprise sectors. They are looking for a Quality Assurance QA and Quality Control QC Tester with experience in bug reporting and tracking tools, workflow mapping, and software roadmaps.

Contract Auditor

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 20, 2024

Contract Auditors provide value by analyzing asset costs, preparing exhibits, and offering financial audit advisory services.

Human Resources Analyst

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 20, 2024

Human Resources Analysts provide workforce metrics reports and analysis to broaden leadership understanding of the workforce and help inform their decisionmaking.

Business Process Consultant

Company: Intact Technology

Location: Washington DC

Posted Sep 20, 2024

Intact Culture is committed to customer success, employee satisfaction, and making the world a better place. They promote a healthy work-life balance, provide ongoing personal and professional development, and offer exceptional benefits. The company is an Affirmative Action Employer and is committed to providing equal employment opportunities.

Director of Contracts

Company: 540

Location: Washington DC

Posted Sep 20, 2024

The job posting is for a Director of Contracts who manages contracts, negotiates, and ensures compliance. The company is looking for someone with experience in contract modifications, terminations, and closeouts, as well as a strong understanding of federal contracting laws and regulations.

Account Manager - Seattle / Alaska

Company: Caris Life Sciences

Location: Washington DC

Posted Sep 20, 2024

The job description is for an Account Manager position at Caris Life Sciences. The role involves growing existing accounts, acquiring new ones, and providing customer support. The ideal candidate should have 3+ years of sales experience in the pharmaceutical, medical device, or diagnostic industry.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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