Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Software Developer (Expert)

Company: BAE Systems

Location: Washington DC

Posted Sep 16, 2024

BAE Systems is a leading defense technology company that offers a range of services and products to the US government and other customers. The company is looking for experienced software developers to join its technology-based program, which delivers enterprise computing engineering services with modern technology solutions. The job requires a strong background in Java, C#, and cloud environments, as well as experience with DevOps practices and tools.

Contract Auditor

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 16, 2024

Contract Auditors provide value by analyzing asset costs, preparing exhibits, and offering financial audit advisory services.

Senior Analyst

Company: Exiger

Location: Washington DC

Posted Sep 15, 2024

Exiger Government Solutions is seeking a Senior Analyst to support US Government customers in due diligence and know your customer analysis. The role involves utilizing Exiger's AI software DDIQ to identify risk-relevant information and determine its importance to clients.

Virtual and In-Person Meeting Planner

Company: Lumina Corps

Location: Washington DC

Posted Sep 15, 2024

Lumina Corps is seeking a meeting planner to support high profile federal government clients with planning and executing virtual and in-person meetings and conferences. The ideal candidate will have experience working with virtual meeting platforms and with federal government clients to plan in-person and virtual events.

Partner Manager

Company: Tahzoo

Location: Washington DC

Posted Sep 15, 2024

Tahzoo is seeking a Partner Manager to join their team, responsible for managing partner relationships, identifying new partners, and driving revenue growth. The ideal candidate has experience in partner management, a strong understanding of the digital transformation landscape, and excellent communication skills.

Outreach and Engagement Coordinator (Hybrid)

Company: The Hatcher Group

Location: Washington DC

Posted Sep 15, 2024

The Hatcher Group is seeking an efficient outreach and engagement specialist to support a large team. The ideal candidate will demonstrate superior customer service, efficiency, and proactive communication. The role involves assisting region leads, scheduling travel and logistics, and maintaining field consultant status.

Systems Engineer - Principal II

Company: Solutions³ LLC

Location: Washington DC

Posted Sep 15, 2024

The job posting is seeking a Systems Engineer Principal II to support the design development and deployment of advanced cybersecurity capabilities. The ideal candidate should have 10+ years of professional experience in a technology related field and possess specific skills and certifications.

Software Developer (SME)

Company: BAE Systems

Location: Washington DC

Posted Sep 16, 2024

BAE Systems is a leading defense technology company that offers a range of services and products to the US government and other customers. The company is looking for experienced software developers to join its technology-based program, which delivers enterprise computing engineering services with modern technology solutions. The job requires a strong background in Java, C#, and cloud environments, as well as experience with DevOps practices and tools.

Network Based Systems Analyst II

Company: Solutions³ LLC

Location: Washington DC

Posted Sep 15, 2024

The job description is for a Network Based Systems Analyst II to support a mission critical development and sustainment program for incident response. The role involves performing investigations, developing mitigation plans, and providing technical assistance.

Contracting Officer

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 16, 2024

Contracting Officers streamline the acquisition process to maximize resources and negotiate complex contracts.

Federal Network Systems Engineer(Pre-sales)

Company: Arista Channels

Location: Washington DC

Posted Sep 15, 2024

Arista Networks is a company that values innovation, diversity, and excellence. They offer a range of solutions for data center and campus networking, and are committed to providing their clients with a competitive edge. The company is looking for a Sales Engineer to join their team, who will work with customers to understand their needs and provide presales technical support.

Engineer/Facilities Project Manager

Company: Other Agencies and Independent Organizations - Central Intelligence Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 16, 2024

EngineerFacilities Project Managers provide products and services for Agency customers by developing and coordinating civil electrical and mechanical standards and recapitalization projects.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

Related Pages