Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Counsel II - Commercial and Technology Contracts (HYBRID)

Company: GEICO

Location: Washington DC

Posted Sep 14, 2024

GEICO is seeking a highly motivated and team-oriented legal professional to support its commercial and technology contracting needs. The role involves drafting and negotiating complex agreements, collaborating with cross-functional teams, and providing strategic business and legal advice.

Manager, Supply Chain

Company: Otsuka America Pharmaceutical

Location: Washington DC

Posted Sep 14, 2024

The job description is for a Manager position in the OAPI supply chain team at Otsuka. The role involves managing operational goals, working cross-functionally, and supporting the development and implementation of the SampOP Sales and Operations Planning process.

Director, Assessment and Remediation Division

Company: Other Agencies and Independent Organizations - Environmental Protection Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 14, 2024

This Senior Executive Service SES position is in the Office of Land and Emergency Management Office of Superfund Remediation and Technology Innovation Assessment and Remediation Division. The position is office-centered and requires physical presence at the duty station. EPA offers work-from-home and work schedule flexibilities.

Deputy Associate Director for Economic Policy

Company: Executive Office of the President - Office of Management and Budget

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 14, 2024

This position is responsible for providing expert advice and technical assistance to a staff of economists in the analysis of fiscal, microeconomic, and macroeconomic effects of Federal spending, tax credit, and regulatory policies.

Software Developer 3

Company: AnaVation LLC

Location: Washington DC

Posted Sep 14, 2024

AnaVation is a US-owned company that delivers groundbreaking research and software engineering to the US Federal Intelligence Community. They are looking for a Software Developer to join their team and contribute to their mission.

Associate Program Manager (Hybrid)

Company: ICF

Location: Washington DC

Posted Sep 14, 2024

ICF is seeking an Associate Program Manager to support utility rebate and energy conservation programs in Virginia and the greater Washington DC area. The role involves monitoring and supporting the successful delivery of operations, performing outreach services, and assisting with the overall delivery of energy conservation programs.

Locksmith - MGM Springfield

Company: MGM Resorts International

Location: Washington DC

Posted Sep 14, 2024

MGM Resorts International is seeking a Locksmith to provide locksmith services, including repair, rebuild, replacement, and installation of locks and mechanical parts. The ideal candidate has 2+ years of experience, knowledge of federally listed lubricants, and excellent customer service skills.

Chief, Economic Affairs Branch

Company: Executive Office of the President - Office of Management and Budget

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 14, 2024

The position is located in the Executive Office of the President's Office of Management and Budget's International Affairs Division. The incumbent is responsible for budget formulation, legislative analysis, and management of international economic and development programs.

Jr. Financial Analyst

Company: KeenLogic

Location: Washington DC

Posted Sep 14, 2024

The job posting is seeking a Jr ResourceFinancial Analyst to join the US House of Representatives' team. The successful candidate will be responsible for managing and tracking the CEC budget, providing financial reports, and ensuring compliance with procurement policies.

Staff Accountant

Company: BlackSky

Location: Washington DC

Posted Sep 14, 2024

BlackSky is a real-time intelligence company seeking a Staff Accountant to join their Accounting team. The role involves financial support, account reconciliations, and audit preparation. The company offers a range of benefits and a diverse work environment.

Accounting Technician

Company: Department of Health and Human Services - Indian Health Service

Location: Nespelem, Washington Nespelem, Washington

Posted Sep 14, 2024

The job announcement is for an accounts receivable support position in a patient accounting system. The position reports to the Business Office Manager and may be eligible for recruitment or relocation incentives.

eDiscovery Consultant

Company: TransPerfect

Location: Washington DC

Posted Sep 14, 2024

TransPerfect is a company that values its employees and offers a range of benefits and opportunities for growth. The company is looking for an eDiscovery Consultant to work with clients and help them manage their multilingual content. The job requires strong analytical skills, problem-solving abilities, and experience with eDiscovery software.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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