Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Incident Response Analyst

Company: Axxum Technologies

Location: Washington DC

Posted Sep 15, 2024

The job posting is for an Incident Response Analyst position, requiring customer service skills, technical knowledge, and experience with ticketing systems. The company offers a generous benefits package and is committed to diversity, equity, and inclusion.

Assistant Studio Manager, 14TH

Company: Equinox+

Location: Washington DC

Posted Sep 14, 2024

SoulCycle is a company that aims to redefine health and happiness through its mind-body-soul experience. It fosters an open and inclusive community, and is seeking an Assistant Studio Manager to contribute to its growth.

Threat Hunter

Company: Axxum Technologies

Location: Washington DC

Posted Sep 15, 2024

The job posting is for a Threat Hunter position with extensive responsibilities including SIEM monitoring, analysis, and content development, research and response for alerts, conducting network traffic and host activity analysis, assisting in incident response activities, compiling detailed investigation reports, tracking threat actors and their TTPs, analyzing network traffic and security events, designing custom tools, assisting in security technology implementation, leading response efforts into advanced attacks, identifying threat actor groups and techniques, identifying IT infrastructure gaps, performing root cause analysis, improving detection processes, reviewing alerts, developing dashboards, providing forensic analysis, and ensuring excellent customer service. The role requires 5+ years of relevant cybersecurity experience, a degree or equivalent work experience, experience with incident response, log analysis, malware triage, automated log correlations, Splunk, and knowledge of security architectures, threat intelligence, malware infections, lateral movement, and network protocols.

Senior Data Engineer

Company: Dark Wolf Solutions

Location: Washington DC

Posted Sep 14, 2024

Dark Wolf Solutions is looking for a Senior Data Engineer to work on developing data-related services and applications for cloud platforms, with a focus on AWS. The ideal candidate will have a strong background in computer science, experience working in Agile environments, and a deep understanding of DevOps practices.

INDOPACOM Strategy Director

Company: Anduril

Location: Washington DC

Posted Sep 15, 2024

Anduril Industries is a defense technology company that is seeking an INDOPACOM Strategy Director to join their Global Defense team. The company is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military. The role involves supporting the Global Defense team's goals in identifying and driving specific INDOPACOM strategic campaigns and complex projects, managing relationships with key customer organizations and partners, and maintaining an immersive understanding of INDOPACOM problems and workflows.

Solutions Architect

Company: Makpar

Location: Washington DC

Posted Sep 14, 2024

Makpar Corporation is a small business specializing in Information Technology and Cybersecurity, seeking an experienced Solutions Architect to develop innovative solutions for government agencies.

Executive & Personal Assistant to CEO

Company: RedPeg Marketing

Location: Washington DC

Posted Sep 14, 2024

The job description is for an Executive and Personal Assistant to support the CEO of RedPeg Marketing, a full-service experiential marketing agency. The ideal candidate will be highly organized, proactive, and able to manage multiple complex tasks with a high degree of confidentiality. The role demands a balance of administrative acumen, strategic support, and personal assistance, ensuring the CEO's time is optimized and business operations run smoothly.

Operations Manager

Company: Lime

Location: Washington DC

Posted Sep 14, 2024

Lime is a company that aims to build a future where transportation is shared, affordable, and carbon-free. They have achieved a fully profitable year in 2022 and are looking for an Operations Manager to manage their Washington DC market.

Senior Incident Response Analyst

Company: Axxum Technologies

Location: Washington DC

Posted Sep 15, 2024

The job posting is for a Senior Incident Response Analyst position at Cycurion Inc. The responsibilities include providing frontline support, coordinating incident distribution, and improving the quality and culture of the service desk environment. The company offers a generous benefits package and is committed to diversity, equity, and inclusion.

Carlson Wagonlit E2 Travel System Customer Support Specialist

Company: i360technologies, Inc.

Location: Washington DC

Posted Sep 14, 2024

i360technologies is a growing GOVCON professional services company that offers competitive pay, robust benefits, and professional development opportunities. The company values work-life balance, flexibility, and employee well-being, and provides a range of benefits, including holidays, adoption assistance, and tuition reimbursement.

Functional Tester

Company: i360technologies, Inc.

Location: Washington DC

Posted Sep 14, 2024

i360technologies is a growing GOVCON professional services company that offers competitive pay, robust benefits, and professional development opportunities. The company values work-life balance, flexibility, and employee satisfaction, and provides a range of benefits, including holidays, adoption assistance, and tuition reimbursement.

Software Data Engineer

Company: Dark Wolf Solutions

Location: Washington DC

Posted Sep 14, 2024

Dark Wolf Solutions is looking for a Midlevel Data Engineer to work on cloud-native technologies, Agile DevSecOps team, and Kubernetes platforms. The job requires experience with Python, FastAPI, AWS, and Rancher Kubernetes, as well as DevSecOps best practices, software design, and security.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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