Customer Satisfaction Jobs in Washington DC

40,701 open positions · Updated daily

Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Deputy Assistant Secretary for Governmental Affairs

Company: Department of Transportation - Office of the Secretary of Transportation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 10, 2024

The Office of the Secretary's Assistant Secretary for Governmental Affairs coordinates Congressional and intergovernmental relations activities to present the Department's views effectively and accurately.

Accounting Technician

Company: Department of Health and Human Services - Indian Health Service

Location: Nespelem, Washington Nespelem, Washington

Posted Sep 10, 2024

The job announcement is for an accounts receivable support position in a patient accounting system. The position reports to the Business Office Manager and may be eligible for recruitment or relocation incentives.

Latin America Division Director

Company: Other Agencies and Independent Organizations - U.S. Agency for Global Media

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 10, 2024

The incumbent serves as the Latin America Division Director of the Voice of America VOA, responsible for 2 language services and overseas offices producing digital radio and television programming targeting over 15 countries.

Information Technology Specialist (INFOSEC)

Company: Other Agencies and Independent Organizations - Office of Inspector General for the Federal Housing Finance Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 10, 2024

The Federal Housing Finance Agency Office of Inspector General promotes the economy, efficiency, and integrity of FHFAs programs and operations by conducting audits, investigations, evaluations, and reviews, and recommending courses of action designed to support FHFAs mission of ensuring a safe and sound mortgage finance system that provides reliable liquidity and funding for housing finance and community investment.

Director of Policy and Research

Company: Other Agencies and Independent Organizations - U.S. Agency for Global Media

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 10, 2024

The Director of Policy and Research serves within the US Agency for Global Media USAGM, overseeing various offices and performing research and assessment.

Deputy Chief Information Officer

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 10, 2024

The JMD Office of Chief Information Officer OCIO leads the DOJs information technology IT and cybersecurity programs setting strategic direction driving innovation and orchestrating IT operations cybersecurity and resource management within the OCIO and between OCIO and DOJ component agencies.

Africa Division Director

Company: Other Agencies and Independent Organizations - U.S. Agency for Global Media

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 10, 2024

The Africa Division of the Voice of America is responsible for ten language services and produces digital radio and television programming targeting over a dozen countries and their non-US diaspora.

Director Regulations Interpretations

Company: Department of Labor - Employee Benefits Security Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 10, 2024

This position is located in the US Department of Labor DOL Employee Benefits Security Administration. All qualified applicants are encouraged to apply.

Deputy Director Interior Business Center

Company: Department of the Interior - Office of the Secretary of the Interior

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 10, 2024

The Department of the Interior structures its SES positions into categories to determine the minimum pay. The minimum pay for this position is $18035900.

Assistant Director for Defendant Engagement and System Support

Company: Court Services and Offender Supervision Agency for DC - Pretrial Services Agency

Location: Washington DC

Posted Sep 10, 2024

The Assistant Director for Defendant Engagement and System Support exercises executive authority to fulfill PSAs mandates related to defendant assessment and supervision. The selectee will be required to file an Executive Branch Personnel Financial Disclosure Report within 30 days of appointment and annually thereafter.

Deputy Director, Office of Digital Services and Technical Architecture (Chief Artificial Intelligence Officer)

Company: Other Agencies and Independent Organizations - Environmental Protection Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 10, 2024

The announcement is for a Senior Executive Service SES position in the Office of Mission Support Office of Digital Services and Technical Architecture. The position is office-centered and requires physical reporting to the duty station on a regular basis. EPA offers work-from-home and work schedule flexibilities.

Persian Division Director

Company: Other Agencies and Independent Organizations - U.S. Agency for Global Media

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 10, 2024

The Persian Division Director of the Voice of America VOA is responsible for Persian language digital radio and television programming targeting Iran and its nonUS diaspora.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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