Customer Satisfaction Jobs in Washington DC

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Looking for Customer Satisfaction jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Washington DC area.

Defense Deployment Strategist

Company: Scale AI

Location: Washington DC

Posted Sep 10, 2024

Scale is a rapidly growing startup looking for a business development lead to help them offer AI products to the US government. The role involves identifying key customers, working with technical teams, and evangelizing Scale's products.

Technology Partner Specialist- DC Market

Company: IBM

Location: US Washington

Posted Sep 10, 2024

The role involves cultivating trusted advisor relationships with partners, driving sales and revenue growth, and providing technical expertise to clients. The ideal candidate has a track record of winning through partnership, resilience, empathy, and innovation, and possesses deep industry knowledge and contemporary methods for cocreating client solutions.

Supervisory Sales and Marketing Specialist

Company: Legislative Branch - Government Publishing Office

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 10, 2024

GPO employees possess a diverse array of talent in many administrative fields and trades. The agency provides innovative services for printing, publishing, storage, and distribution of digital content. It offers a challenging yet rewarding career opportunity for energetic and inventive individuals.

DIRECTOR, COST ENGINEERING & INDUSTRIAL ANALYSIS

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Sep 10, 2024

You will serve as the Director Cost Engineering and Industrial Analysis Group in the Naval Systems Engineering Directorate of the Naval Sea Systems Command NAVSEA. Learn more about this agency.

Data Scientist - Marketing Analytics

Company: MarketBridge

Location: Washington DC

Posted Sep 10, 2024

Marketbridge is a growth consulting and marketing firm that helps modern leaders accelerate performance. They are looking for a Data Scientist to support program strategy and execution. The ideal candidate will have significant analytics experience and be able to work in the United States without visa sponsorship.

Proposal Manager

Company: Prometheus Federal Services (PFS)

Location: Washington DC

Posted Sep 10, 2024

The job posting is for a Proposal Manager at Prometheus Federal Services PFS, responsible for leading and managing the proposal development lifecycle for federal government pursuits. The role requires strong organizational and communication skills, with a focus on creating and administering proposal processes, ensuring compliance, and preparing proposal-related reports.

NOSC Operations Manager

Company: T-Rex Solutions, LLC

Location: Washington DC

Posted Sep 10, 2024

TRex Solutions is seeking a NOSC Operations Manager to guide and oversee technical resources in managing the NOSC Cyber and Network operations. The position requires strong organizational skills as well as a technical background in IT operations.

Marketing Analytics Consultant

Company: MarketBridge

Location: Washington DC

Posted Sep 10, 2024

Marketbridge is a growth consulting and marketing firm that is looking for an Analytics Consultant to support program strategy and execution. The ideal candidate will have a background in highly quantitative hard sciences, advanced math, computer science, or economics, and be comfortable using big or small data environments to answer questions.

Systems Engineer - Senior II - ESE04

Company: Solutions³ LLC

Location: Washington DC

Posted Sep 10, 2024

Solutions3 is seeking a Senior Systems Engineer to assess, design, and develop automated cloud-based requirements and architectures for a large mission critical development and sustainment program.

Executive Assistant

Company: Hogan Lovells

Location: Washington DC

Posted Sep 10, 2024

Hogan Lovells is seeking an experienced Executive Administrative professional to serve as the key point of contact for senior level leadership and provide exceptional support in document preparation, client relations, and legal practice area support.

Enterprise Customer Success Manager, Central/East

Company: Monte Carlo

Location: Washington DC

Posted Sep 10, 2024

Monte Carlo is a data reliability company that is growing its Customer Success team. The company is looking for a Customer Success Manager to lead and manage the entire client journey from onboarding to adoption and value realization.

Manager, Marketing Analytics & Insights

Company: MarketBridge

Location: Washington DC

Posted Sep 10, 2024

Marketbridge is a growth consulting and marketing firm that partners with large brands to drive commercial agility and long-term success. They are looking for a Marketing Analytics Manager to oversee client projects and deliver insights. The ideal candidate will have exceptional project management skills, be able to mentor a diverse project team, and be a persuasive communicator.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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